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snowleader.co.uk
Reviews:

557 reviews in the last 12 months691 total reviews  

4.49
Good
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Top positive review

Jan 28, 2024
 Verified review
The difference between good business and complacent / just cruisin’ business is not the lack of problems, but how these problems are handled. I had quite a few (too many for my liking) hiccups with Snowleader in 2023, but my previous experience in earlier years was perfect. Ordered kids skis and adult women’s skis on Black Friday 2023. Kids skis arrived to London. Tracking for women’s skis shows that courrier (Evri) has not even picked them up from sender yet. As a result I needed to wait 2 weeks before they do anything (refund or resending skis). 2 weeks later - they acknowledged that package was lost. I asked them can you please resend the same skis. They said this was impossible and refunded the skis. I then had to place a 2nd order, and pay additional delivery fees (which later got refunded upon emailing customer services). I then made an error when ordering my adult women wife’s skis - I entered sole length 255mm (instead of 25.5 MP) size. They had a complete common sense failure and they *actually drilled the skis for this 255mm size* which cost me £60 in London to re-drill. (Snowleader partially refunded this) For context for readers - the order was for adult woman skis (25-50 years selected on the website) and 25.5MP boots are approx 295mm sole length. They didn’t question and drilled 255mm sole length which corresponds to ~21.0/21.5MP ski boots - my daughter had this size when she was 7 years old. Photo attached the 2 boots - the one it should have been drilled for 25.5MP and 255mm sole they actually drilled it for. The responses were slow. It seemed customer was always wrong, until customer proves he is right etc. Didn’t feel like much of customer service there.

Top negative review

Jul 31, 2023
 Verified review
They entice you with low prices, then charge £9.99 for delivery. Then they use Hermes/Evri. Then the driver knocks the door and drives off 5 seconds later, without using the parcel bin like he always has done in the past. This is a French company, and they seem to systematically ignore all inquiries from the UK. I was ignored then cut off on live chat! Tried to get through for over 45 minutes. And the phone number on their website is a dud. A bit like their customer service. The contact form does not work either. My parcel is now a week late and I'm not optimistic that it will rock up any time soon. Very poor comms, non-existent customer service. Snow blindness rather than snow leader. I will avoid like the plague in future.
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Reviews for snowleader.co.uk

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Mar 1, 2024
 Verified review

pleased i used them - poor courier selection for the uk

very good price - took 5 days to arrive from france to the uk, website is clunky, lots of 'the page you're looking for doesn't exsist' as you travel around. the uk courier is evri..... limited options on their website to interact with your courier - safe place, re time etc... the courier tossed the box into our yard... soaked by the time i got home (see pic) ... they could at least bag it (or snow leader could).
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Mar 4, 2024
 Verified review

Good for UK customers

They answered the phone quickly, helpful advice and good service all around. Their cheap return option made me chose them. Plus the fact that they sorted the import Tax and VAT when shopping from UK so no extra paperwork for customer.
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Mar 5, 2024
 Verified review

Like the speed of delivery and price

Like the speed of delivery and definitely the price. Even better, the chat bit just didn’t work when I tried to ask about the 10% reduction for signing up to the newsletter.
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Mar 5, 2024
 Verified review
The clothes are fairly priced, but... The delivery cost is off putting. More options, even if they take longer to deliver would be good.
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7 days ago
 Verified review
Great price, great product and quick delivery with comms all the way. Couldn't ask for more.
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Mar 6, 2024
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Very reliable and has great deals. Have brought from this website many times
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Mar 13, 2024
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Quick delivery and the best price I could find even before discount code
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Mar 14, 2024
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Everything was good from ordering to delivery. First class.
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Mar 1, 2024
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Bit more packaging on dkis would have been appreciated
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Mar 6, 2024
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Speedy delivery and quality product at a great price.
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Mar 5, 2024
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Really fast delivery, great website and good value
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Mar 1, 2024
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Great ski boots - K2 mindbender - at a great price!
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Mar 9, 2024
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Paul

My wife is so happy when she receives the parcel
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1 day ago
 Verified review
Very fast delivery. Backpack arrived in 3 days.
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2 days ago
 Verified review
Very efficient order processing and despatch.
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7 days ago
 Verified review
Choice and prices good. Bit slow on delivery.
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Mar 11, 2024
 Verified review
Quick delivery and great choice of products.
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Mar 13, 2024
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Efficient service and good phone helpline
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Mar 9, 2024
 Verified review

Nice

Was a bargain, I ordered it, it came.
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Mar 10, 2024
 Verified review
Good products, service and delivery.
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