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Top positive review
Jan 21, 2024
Verified review
Informative and easy to navigate website, easy ordering process, well organized delivery, prompt communication. On top of that, when I needed technical support for a couple of issues, the response was courteous, fast and the replacement parts were received in a couple of days!
Overall, I can congratulate the Batronix team for their excellent customer support and quality of service!
As a very satisfied customer who already bought four T&M instruments from them in the last couple of years, I can warmly and highly recommend Batronix as a reliable business partner to anyone in search of measurement instrumentation! This company was and will remain at the top of my list of choices in this field!
Suggestions? As a happy customer it would be difficult to ask for more.
Well ...maybe some more discounted opportunities in the future, like the Advent one last December, which convinced me to place two orders.
Well done Batronix! Keep up with your high standard business model!
Take more care that the shipping address is correct and when it's wrong actively participate in ensuring the parcels are delivered in the proper location.
Communicate status of what will be delivered when and where. As long as other people are placed in CC to be informed, keep them in CC in any reply.
Send the invoice after payment and shipment has be performed.
My purchases from Batronix go back a number of years. In all my contacts with Batronix, I always had a first class customer service experience both in the purchase and in after-sales service when it was required.
Their services are second to none and it’s a quality other sellers should aspire to achieve.
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Oct 20, 2023
Verified review
Good place to buy specialized electronics equipment
I was buying a brand new (just released) model of an oscilloscope at Batronix. Not only the model I wanted was there on their stock, while other places were showing couple of weeks waiting time, I also received small but always welcome discount and low shipping price to Switzerland. The device was sent just in a couple of hours after I made my purchase. So I am really satisfied. Thank you!
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Oct 17, 2023
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Great company to work with!
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Oct 17, 2023
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Good and prompt communication, tank you to the staff.
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Oct 12, 2023
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Oct 11, 2023
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Oct 10, 2023
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Oct 8, 2023
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Great services
Fast shipping, fast answering on mails from tech support. Good pac,
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Oct 6, 2023
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+++++ OK +++++
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Oct 5, 2023
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Fast and Professional
I enjoyed the fast replies I got when I requested an offer on some articles that I was interested in and was also extremely pleased with the level of professionalism when it came to purchasing said articles.
Wide sortiment. Clear web page. Excellent service and communication.
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Sep 25, 2023
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Auch als Rückkehrer kann ich die Aktivitäten von Batronix nur loben. Ich habe hier hervorragende Produkte zu perfekten Preisen gefunden. Wenn ich andere Messgeräte benötige, werde ich sie hier kaufen. Vielen Dank für die engagierte Arbeit der Mitarbeiter.
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Sep 25, 2023
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Problemloser Bestellvorgang online, sehr flotte Lieferung. Gutes Produkt, faire Preise. Die Ware war sehr gut verpackt sodass keine Schäden entstehen können.
Bin sehr zufrieden, gerne wieder.
Best prices, quick service, one can trust Batronix for eshoping.
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Sep 22, 2023
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Sep 21, 2023
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Sep 18, 2023
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Batronix service and product were great!
Being UK based with associated "Brexit issues" supplying (and even paying for) the board we wanted to order was complicated as it wasn't covered by the standard Batronix automated ordering system.
Customer service by http://www.batronix.com/ staff, especially Mr Joel J. was extremely good, his manual intervention managing to find a means to satisfy and deliver my order to my great satisfaction.
The board supplied is a Batronix designed (so unique to Batronix board) therefore good documentation is important - the 50+ page manual supplied (actually both English and German copies were included) was outstandingly comprehensive, a good example of Best Current Practice for such manuals.
The board itself was very well designed and implemented working well immediately with simple and clear instructions in the supplied 50 page manual leading to good results and great customer satisfaction.
Highly recommended.
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