Reviews for Palais des Thés USA



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 311 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 352 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/07/2019
Date of order
07/07/2019
17/07/2019
The most delicious teas, very easy to buy
5.00
Excellent

Date of publication
17/07/2019
Date of order
04/07/2019
17/07/2019
Never received my order. I had to ask twice for status. Today received one apologetic, but cryptic email and a second that won’t load. I still don’t know when my package is coming, what is coming, or what I am being refunded.
1.00
Very Poor

Palais des Thés USA replies: 18/07/2019
Dear madam Case, I am sorry for the issue. the package is arrivng today (FEDEX: 788516704450). Your customer account was credited with $15 as an apology. I hope you will enjoy the teas. Best regards, Claire

Date of publication
15/07/2019
Date of order
05/07/2019
15/07/2019
I enjoy your tea all the time. They are quite gentle to my body.
5.00
Excellent

Date of publication
14/07/2019
Date of order
04/07/2019
14/07/2019
Great
5.00
Excellent

Date of publication
12/07/2019
Date of order
02/07/2019
12/07/2019
Great shop
5.00
Excellent

Date of publication
12/07/2019
Date of order
01/07/2019
12/07/2019
The best tea. We love Tropical Garden.
5.00
Excellent

Date of publication
09/07/2019
Date of order
14/06/2019
09/07/2019
This is my favorite tea and the delivery was super quick.
5.00
Excellent

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
Best tea ever.
5.00
Excellent

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Great quality tea
5.00
Excellent

Date of publication
05/07/2019
Date of order
25/06/2019
05/07/2019
This tea is SO SMOOTH Some of the best tea we have ever had
5.00
Excellent

Date of publication
04/07/2019
Date of order
11/06/2019
04/07/2019
Excellent products, and excellent support (I had an issue, and was promptly assisted and everything was made wonderful). I'm very happy with my experience with Palais des Thes, and will be happy to shop with them in the future.
5.00
Excellent

Date of publication
02/07/2019
Date of order
21/06/2019
02/07/2019
My husband and I first had your tea in England. We enjoyed it so much we ordered some when we got home. I recently sent some to a friend for her birthday and she was excited to try it. Thanks for offering great tea
5.00
Excellent

Date of publication
29/06/2019
Date of order
19/06/2019
29/06/2019
Love your products
5.00
Excellent

Date of publication
25/06/2019
Date of order
13/06/2019
25/06/2019
I'm still waiting to hear from customer service. I called Friday, June 21st, around 430 pm to let your customer service rep know I have not received my order. She explained she would contact fed ex because it showed the tea was delivered on Tuesday, June 17th.
1.00
Very Poor

Date of publication
24/06/2019
Date of order
14/06/2019
24/06/2019
Delicious teas. Pretty packaging. Easy to navigate website. Fast shipping. Great service overall.
5.00
Excellent

Date of publication
24/06/2019
Date of order
12/06/2019
24/06/2019
Good and quick
5.00
Excellent

Date of publication
23/06/2019
Date of order
13/06/2019
23/06/2019
Excellent tea quality
5.00
Excellent

Date of publication
23/06/2019
Date of order
12/06/2019
23/06/2019
The tea was wonderful.
5.00
Excellent

Date of publication
21/06/2019
Date of order
11/06/2019
21/06/2019
Their tea is of excellent taste and quality. It was easy to order and I was very surprised at how quickly my order arrived. Excellent company
5.00
Excellent

Date of publication
19/06/2019
Date of order
09/06/2019
19/06/2019
I am to the point in my tea drinking that I want o find luscious examples of various tea possibilities. The brands I can get around town don’t thrill me any longer. Palais des Thes is a wonderful find.
4.67
Excellent

Date of publication
17/06/2019
Date of order
07/06/2019
17/06/2019
The order came in a good condition. However, 1 sample out of 2 samples was exactly the same tea which I purchased. This does not make sense. I wish you could have sent me another variety of the sample teas so that I can try it.
4.33
Good

Date of publication
16/06/2019
Date of order
06/06/2019
16/06/2019
Very good tea, delivered very quickly and packaged very well
5.00
Excellent

Date of publication
13/06/2019
Date of order
03/06/2019
13/06/2019
very delicate scent, trés bon thés.
5.00
Excellent

Date of publication
13/06/2019
Date of order
03/06/2019
13/06/2019
Palais des Thes tea is so above all others, and so is their service and delivery.
5.00
Excellent

Date of publication
12/06/2019
Date of order
02/06/2019
12/06/2019
The tea arrived in good condition, and the products are top notch quality
5.00
Excellent

Date of publication
11/06/2019
Date of order
01/06/2019
11/06/2019
Great company to deal with. Love the tea
5.00
Excellent

Date of publication
10/06/2019
Date of order
31/05/2019
10/06/2019
Excellent
5.00
Excellent

Date of publication
07/06/2019
Date of order
28/05/2019
07/06/2019
Love their teas
5.00
Excellent

Date of publication
07/06/2019
Date of order
25/12/2018
07/06/2019
excellent
5.00
Excellent

Date of publication
07/06/2019
Date of order
28/05/2019
07/06/2019
No problems, prompt reply to a customer service inquiry.
5.00
Excellent

Date of publication
06/06/2019
Date of order
23/05/2019
06/06/2019
I don’t want to give four stars The tea is great ... WHEN the item you want is available. Also, it’s a cranky website, difficult to search. I love this tea and want it to be easier to get
4.00
Good

Date of publication
05/06/2019
Date of order
20/05/2019
05/06/2019
The tea is great. Blue of London is probably the best Earl Gray I've ever had. Customer service is terrible though. I didn't receive some tea sachets I had ordered, sent a couple emails asking what happened. Both were ignored.
2.33
Poor

Date of publication
05/06/2019
Date of order
26/05/2019
05/06/2019
Amazing tea, amazing service, as always.
5.00
Excellent

Date of publication
27/05/2019
Date of order
17/05/2019
27/05/2019
You sent me the wrong tea. Still trying to contact you.
2.00
Poor

Date of publication
25/05/2019
Date of order
14/05/2019
25/05/2019
Ordered and received within 5 days, and no shipping charge. The samples were excellent.
5.00
Excellent

Date of publication
24/05/2019
Date of order
14/05/2019
24/05/2019
Love the teas (black and green) and they are delivered very quickly
5.00
Excellent

Date of publication
20/05/2019
Date of order
09/05/2019
20/05/2019
I didn't received my tea.
1.00
Very Poor

Palais des Thés USA replies: 21/05/2019
Dear madam Dufour, The package arrives today end of the day - the warehouse experienced a delay regarding your package and we are sorry about this - as an apology I credited your customer account of 10. I hope you will enjoy the teas, best regards, claire

Date of publication
20/05/2019
Date of order
09/05/2019
20/05/2019
Thank you for excellent service
5.00
Excellent

Date of publication
17/05/2019
Date of order
07/05/2019
17/05/2019
Great rea, great packaging
5.00
Excellent

Date of publication
16/05/2019
Date of order
06/05/2019
16/05/2019
Love the tea from Palais des Thes I have bought tea from here for years Online shopping is easy and fast
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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