Reviews for Palais des Thés USA



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 204 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 245 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/03/2019
Date of order
02/03/2019
18/03/2019
The tea is exceptional This is my favorite tea of all time. The flavor blend is exceptionally good, the tea is delicious and well balanced. However, having bought it in France, it is frustrating to have to pay so much for it. I love the fruit tisanes, and I think it is costing me about 3x what it costs in France. I wish I could buy in larger volumes and in less fancy containers.
4.00
Good

Date of publication
17/03/2019
Date of order
07/03/2019
17/03/2019
The teas are amazing and Claire in customer service is equally amazing. Last order arrived the day after I placed. Can’t say it enough - the teas are so delicious.
5.00
Excellent

Date of publication
15/03/2019
Date of order
26/02/2019
15/03/2019
My package never arrived and I contacted customer service about resolving the issue and never got a response.
1.00
Very Poor

Date of publication
15/03/2019
Date of order
04/03/2019
15/03/2019
Genmaicha Yama is the best green tea I don't have to add any sweetener because it is not bitter like some other green teas I have tried.
5.00
Excellent

Date of publication
14/03/2019
Date of order
01/03/2019
14/03/2019
The quality of tea is very good- I would like to be able to get more details about flavors and, in the case of the tea strainer I just received, more views of products. This strainer is not exactly what I thought it was.
4.00
Good

Date of publication
14/03/2019
Date of order
03/03/2019
14/03/2019
The website is very difficult to navigate. The teas are hard to find, I can’t reorder from. A previous order without the site crashing. When I try to re-direct the delivery location the site refused the info. When I sent a message to redirect the delivery, I got no response. I ended up having to have it mailed twice - hardly cost effective. But I love the proguct.
3.33
Fair

Date of publication
14/03/2019
Date of order
03/03/2019
14/03/2019
Love this tea
5.00
Excellent

Date of publication
13/03/2019
Date of order
02/03/2019
13/03/2019
I love receiving samples; I may buy those next time, because your teas all deliciois
5.00
Excellent

Date of publication
11/03/2019
Date of order
01/03/2019
11/03/2019
some linguistic issues with this page. haven't opened the goods yet. I think you are very nice people ( those with whom I had the pleasure of talking) Best wishes to everyone there.
5.00
Excellent

Date of publication
09/03/2019
Date of order
27/02/2019
09/03/2019
Always the perfect cup of tea.
5.00
Excellent

Date of publication
06/03/2019
Date of order
24/02/2019
06/03/2019
Fabulous tea--so glad I discovered it at the Chatwal Hotel
5.00
Excellent

Date of publication
06/03/2019
Date of order
19/02/2019
06/03/2019
The order was filled and delivered very quickly. I have not tasted all teas that I ordered but of the ones I have tasted I am very pleased. The packaging does not rely on too much plastic (although there is some) which I concerns me.
5.00
Excellent

Date of publication
06/03/2019
Date of order
23/02/2019
06/03/2019
Excellent product. Environmentally friendly.
5.00
Excellent

Date of publication
04/03/2019
Date of order
21/02/2019
04/03/2019
Tea is excellent as expected
4.67
Excellent

Date of publication
03/03/2019
Date of order
20/01/2019
03/03/2019
Excellent
5.00
Excellent

Date of publication
02/03/2019
Date of order
20/02/2019
02/03/2019
Just fine company with which to deal.
5.00
Excellent

Date of publication
27/02/2019
Date of order
17/02/2019
27/02/2019
I placed my order 10 days ago. Received my confirmation email but that’s all. I have yet to receive my items or even a shipping notice. I have reached out 3 times and no reply back. Very poor service, which is a shame for such great products. Very disappointed.
1.00
Very Poor

Date of publication
27/02/2019
Date of order
17/02/2019
27/02/2019
Excellent service Just wish for promotions
5.00
Excellent

Date of publication
23/02/2019
Date of order
13/02/2019
23/02/2019
The tea was very tasty.
5.00
Excellent

Date of publication
22/02/2019
Date of order
12/02/2019
22/02/2019
wonderful service and delivery
5.00
Excellent

Date of publication
19/02/2019
Date of order
04/02/2019
19/02/2019
The Blue of London is excellent. I would prefer they were organic though.
4.00
Good

Date of publication
18/02/2019
Date of order
04/02/2019
18/02/2019
I placed an order on Feb. 4, 2019. I received confirmation of order, but since then, no notification of shipment, nor delivery. I sent an email to Palais des The, to advise them of the situation on Sat. 16th, but have not received a response. I’m very disappointed:( Thank you, Diane Stockton
1.00
Very Poor

Date of publication
18/02/2019
Date of order
07/02/2019
18/02/2019
Great company
5.00
Excellent

Date of publication
17/02/2019
Date of order
07/02/2019
17/02/2019
Great teas
5.00
Excellent

Date of publication
17/02/2019
Date of order
05/02/2019
17/02/2019
I have not received my order.
1.00
Very Poor

Date of publication
17/02/2019
Date of order
06/02/2019
17/02/2019
LOVED PERFECT
5.00
Excellent

Date of publication
16/02/2019
Date of order
06/02/2019
16/02/2019
Poor packing of the items placed in the box. No packing material or protection placed in box. Just the items were present in the box so they could bounce around and bang against each other. Prior order was similar, with broken glass that essentially had no protection.
3.50
Good

Date of publication
16/02/2019
Date of order
06/02/2019
16/02/2019
Never answer phone or emails.
Do not have products available on European website (and make no effort to try to get them.)
Time between placing order and receiving it is very long.
3.00
Fair

Date of publication
15/02/2019
Date of order
05/02/2019
15/02/2019
Everything was great.
5.00
Excellent

Date of publication
15/02/2019
Date of order
04/02/2019
15/02/2019
Excellent service. High quality products and quick reliable shipping.
5.00
Excellent

Date of publication
13/02/2019
Date of order
26/01/2019
13/02/2019
Customer service was not great, but my Aunt’s box finally arrived and she loves it! There was a bit of a snafu with shipping and their website. I would give them another chance for sure.
3.67
Good

Date of publication
13/02/2019
Date of order
02/02/2019
13/02/2019
Excellent products, excellent service Thanks
5.00
Excellent

Date of publication
12/02/2019
Date of order
01/02/2019
12/02/2019
I originally purchased this tea while in France. I was so happy to find a source so close to home.
5.00
Excellent

Date of publication
12/02/2019
Date of order
02/02/2019
12/02/2019
Just to let you know that I have NOT received this order yet
1.00
Very Poor

Palais des Thés USA replies: 13/02/2019
Dear madam Weskamp, I hope this comment finds you well. I saw the package was delivered yesterday night. As you are based in California, the parcel took longer this time with FEDEX and I am sorry about it - I credited your customer account of 6.90 for the shipping Best regards Claire

Date of publication
12/02/2019
Date of order
02/02/2019
12/02/2019
One day I had a problem with my order and the customer service was excellent
I always buy the tea at Palais des thés USA
The best
5.00
Excellent

Date of publication
11/02/2019
Date of order
21/11/2018
11/02/2019
Palais des Thés are the best quality teas I have experienced. The information on the teas in wonderful. I have been in your amazing shops, one in Paris and in Slovenia. It is wonderful to able to order your teas on line.
5.00
Excellent

Date of publication
11/02/2019
Date of order
01/02/2019
11/02/2019
Good service
5.00
Excellent

Date of publication
11/02/2019
Date of order
01/02/2019
11/02/2019
Site isn’t user friendly for me. I finally fig.ured out to use US before the website address.
5.00
Excellent

Date of publication
11/02/2019
Date of order
31/01/2019
11/02/2019
Finally available in USA
5.00
Excellent

Date of publication
11/02/2019
Date of order
31/01/2019
11/02/2019
Hello
Love ur teas
3.67
Good

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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