Reviews for Palais des Thés USA



Excellent

4.61/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 273 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 314 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/05/2019
Date of order
07/05/2019
17/05/2019
Great rea, great packaging
5.00
Excellent

Date of publication
16/05/2019
Date of order
06/05/2019
16/05/2019
Love the tea from Palais des Thes I have bought tea from here for years Online shopping is easy and fast
5.00
Excellent

Date of publication
16/05/2019
Date of order
06/05/2019
16/05/2019
Thank you for overall excellence--product, service, delivery....I can't get the variety of green/black/herbal teas locally and this is much appreciated
5.00
Excellent

Date of publication
15/05/2019
Date of order
05/05/2019
15/05/2019
The best tea I've ever tried And delivered always on time
5.00
Excellent

Date of publication
15/05/2019
Date of order
05/05/2019
15/05/2019
I’ve been buying tea from Palais des Thés in France, NYC, and now online for years It’s the best. Period.
5.00
Excellent

Date of publication
14/05/2019
Date of order
04/05/2019
14/05/2019
Excellent
5.00
Excellent

Date of publication
13/05/2019
Date of order
03/05/2019
13/05/2019
Lovely tasting teas and good prices. Greatly appreciate the free shipping on my order.
5.00
Excellent

Date of publication
13/05/2019
Date of order
03/05/2019
13/05/2019
Excellent
5.00
Excellent

Date of publication
13/05/2019
Date of order
03/05/2019
13/05/2019
Excellent products and customer service
5.00
Excellent

Date of publication
13/05/2019
Date of order
03/05/2019
13/05/2019
great teas and service
5.00
Excellent

Date of publication
13/05/2019
Date of order
03/05/2019
13/05/2019
I live in Canada. The delivery is very fast and of course, the tea is fantastic.
5.00
Excellent

Date of publication
12/05/2019
Date of order
02/05/2019
12/05/2019
I was very happy to be able to find these wonderful teas even here in the States. I have just moved back to New York after having lived in France where I bought first time your teas in Nimes, wonderful experience and then ordered the in France even a teapot.
So I will continue here, with your prompt delivery, what could be better. The website is excellent even here.
5.00
Excellent

Date of publication
12/05/2019
Date of order
02/05/2019
12/05/2019
Palais des thes makes my life a little nicer. I truly enjoy the tea and the accessories are beautiful. I called customer service for a minor issue once and had a great experience.
4.67
Excellent

Date of publication
09/05/2019
Date of order
29/04/2019
09/05/2019
Best Tea's in the world We love all Earl Grey Teas
5.00
Excellent

Date of publication
09/05/2019
Date of order
28/04/2019
09/05/2019
Great tea, great customer service. What else is there
5.00
Excellent

Date of publication
06/05/2019
Date of order
26/04/2019
06/05/2019
Five stars all around
5.00
Excellent

Date of publication
06/05/2019
Date of order
26/04/2019
06/05/2019
Palais de this provides beautifully, elegant, high quality, superior teas with exceptional customer service. I highly recommend them and if you would like a suggestion try the Thes de Hammam, it is unbelievably good
5.00
Excellent

Date of publication
04/05/2019
Date of order
24/04/2019
04/05/2019
This is the only place I get my teas from. I visited Paris a few years back and my daughter took me to Palais des Thes. I love your teas. Ordering online is easy and delivery is quick.
5.00
Excellent

Date of publication
03/05/2019
Date of order
23/04/2019
03/05/2019
I would like to chose my own free sample flavors. Tea is very very tasty.
5.00
Excellent

Date of publication
02/05/2019
Date of order
22/04/2019
02/05/2019
Great products, and they arrive in a timely manner. My husband takes a bag to work every day, and occasionally has one at home as well. We will order more when his supply runs low.
5.00
Excellent

Date of publication
29/04/2019
Date of order
08/04/2019
29/04/2019
i love everything about Palais des Thes keep it up guys you have yourself a loyal customer
5.00
Excellent

Date of publication
28/04/2019
Date of order
17/04/2019
28/04/2019
Wonderful service and the tea was delicious.
5.00
Excellent

Date of publication
27/04/2019
Date of order
17/04/2019
27/04/2019
The website is easy to navigate and very user friendly, with excellent descriptions of the products. There's a range of teas available at a number of price ranges, and the product has been routinely high quality for my personal purchases, which is why I am a return customer. The samples included with each order are a lovely surprise as well. Very pleased with everything we've received so far.
5.00
Excellent

Date of publication
27/04/2019
Date of order
14/04/2019
27/04/2019
Found this wonderful tea at a restaurant and ordered for home.
5.00
Excellent

Date of publication
26/04/2019
Date of order
16/04/2019
26/04/2019
Product arrived as advertised, promptly and well-packaged. Very satisfied with my order from Palais des Thes. Thanks
5.00
Excellent

Date of publication
26/04/2019
Date of order
15/04/2019
26/04/2019
I love your teas. My favorites have been sold out for a long time now so I tried a few new ones. Delivery was within scheduled time. Thanks.
4.00
Good

Date of publication
25/04/2019
Date of order
15/04/2019
25/04/2019
Delivery is fast and tea selection is great
5.00
Excellent

Date of publication
25/04/2019
Date of order
14/04/2019
25/04/2019
Quality teas, packaged safely, fast delivery.
5.00
Excellent

Date of publication
25/04/2019
Date of order
15/04/2019
25/04/2019
High quality teas. Arrived in time and complete. Well packed.
5.00
Excellent

Date of publication
24/04/2019
Date of order
05/04/2019
24/04/2019
I love the "The des Amants" tea, and the delivery was very quick. It is nice that the company includes a few samples. I discovered that the "Gout Russe 7 agrumes" is delicious, too.
5.00
Excellent

Date of publication
24/04/2019
Date of order
14/04/2019
24/04/2019
Poor customer service.
3.67
Good

Palais des Thés USA replies: 25/04/2019
Dear madam Bodelle, Is there an issue with your order I can help you with? I did not see any email from you - did you have a problem with the teas? Many thanks in advance Best regards Claire

Date of publication
24/04/2019
Date of order
13/04/2019
24/04/2019
Sent the wrong merchandise.
3.00
Fair

Palais des Thés USA replies: 25/04/2019
Dear madam I am sorry again about the inconvenience - the warehouse shipped the product yesterday and I credited your customer account of 6.90 for next free shipping as an apology Best regards Claire

Date of publication
23/04/2019
Date of order
13/04/2019
23/04/2019
I first tried Palais des Thes in Tel Aviv and enjoyed it tremendously. As soon as I returned to Massachussets, I placed an order.
5.00
Excellent

Date of publication
22/04/2019
Date of order
09/04/2019
22/04/2019
Love all of the Palais Des Thes teas I have tried. Always fresh and delivered quickly.
5.00
Excellent

Date of publication
21/04/2019
Date of order
11/04/2019
21/04/2019
Great experience
5.00
Excellent

Date of publication
21/04/2019
Date of order
11/04/2019
21/04/2019
I love your teas. I get them quick and ordering is easy.
5.00
Excellent

Date of publication
20/04/2019
Date of order
10/04/2019
20/04/2019
love the tea & the service
5.00
Excellent

Date of publication
19/04/2019
Date of order
09/04/2019
19/04/2019
Fast delivery for a yummy tes
5.00
Excellent

Date of publication
19/04/2019
Date of order
08/04/2019
19/04/2019
Quality is fabulous. This is what tea should taste like.
5.00
Excellent

Date of publication
18/04/2019
Date of order
08/04/2019
18/04/2019
I've got to hand it to this company, they are the absolute best in customer service. Somehow my order got mixed up and they were right on it, immediately sent me a label for a free return. Done with such elegance and professional politeness. Great company
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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