Reviews for Palais des Thés USA



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 68 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 109 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/11/2018
Date of order
09/11/2018
19/11/2018
Great selections and easy ordering process.
5.00
Excellent

Date of publication
19/11/2018
Date of order
09/11/2018
19/11/2018
My daughter-in-law was delighted
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Descriptions of the read on the web site are very accurate and help me decide which read to buy. The free samples are nice too.
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Always excellent
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Offerings are confusing. I did not get the teas I thought I was ordering and I thought I was getting bags not bulk tea.
3.00
Fair

Date of publication
17/11/2018
Date of order
07/11/2018
17/11/2018
While this is my first order from Palais Des Thes, I must admit I am impressed with the quality of teas I received in a timely fashion. I will be placing future orders.
5.00
Excellent

Date of publication
15/11/2018
Date of order
05/11/2018
15/11/2018
Awesome tea
5.00
Excellent

Date of publication
13/11/2018
Date of order
03/11/2018
13/11/2018
Great service, nicely packed, great tea
4.00
Good

Date of publication
13/11/2018
Date of order
02/11/2018
13/11/2018
I love the tea, I love opening the boxes, and I love the reliable shipping.
5.00
Excellent

Date of publication
10/11/2018
Date of order
31/10/2018
10/11/2018
Slight error in addressing label..........used my PO box and not home address even though their chosen delivery service, FEDEX, does not deliver to PO boxes.....someone at the company should have noted this. FEDEX eventually did find me.
4.33
Good

Date of publication
09/11/2018
Date of order
29/10/2018
09/11/2018
Palais des thes has THE best tea in the world with French excellence in taste and aroma, most ethical and organic practices and always responsive customer service. My all time favorite tea since 2006.
5.00
Excellent

Date of publication
08/11/2018
Date of order
28/10/2018
08/11/2018
Great service and delicious teas
5.00
Excellent

Date of publication
08/11/2018
Date of order
29/10/2018
08/11/2018
The order came in the next day I ordered even though it was supposed to take longer :)
5.00
Excellent

Date of publication
05/11/2018
Date of order
25/10/2018
05/11/2018
very good tea
5.00
Excellent

Date of publication
03/11/2018
Date of order
24/10/2018
03/11/2018
I love the variety of the advent calendar every year.
5.00
Excellent

Date of publication
29/10/2018
Date of order
19/10/2018
29/10/2018
No comment
4.00
Good

Date of publication
29/10/2018
Date of order
19/10/2018
29/10/2018
Love
5.00
Excellent

Date of publication
28/10/2018
Date of order
18/10/2018
28/10/2018
The website is really annoying and they keep being out of my favorite teas. So it’s only ok ...
5.00
Excellent

Date of publication
27/10/2018
Date of order
17/10/2018
27/10/2018
Nice packaging.
5.00
Excellent

Date of publication
26/10/2018
Date of order
16/10/2018
26/10/2018
Their teas are wonderful, and they were nicely wrapped for shipping. Their customer service was non-responsive to inquiries, though.
4.00
Good

Date of publication
26/10/2018
Date of order
15/10/2018
26/10/2018
tasty teas
5.00
Excellent

Date of publication
24/10/2018
Date of order
03/09/2018
24/10/2018
While the website could be easier to navigate, I love the tea here. Shipping times are reasonable and the one time I needed to contact customer service, they fixed the issue promptly.
5.00
Excellent

Date of publication
23/10/2018
Date of order
13/10/2018
23/10/2018
Wonderful tea selection, fast and reliable shipping - love the shop and have been a faithful customer for years in France and now in th US
5.00
Excellent

Date of publication
22/10/2018
Date of order
11/10/2018
22/10/2018
The ordering portion of the website is not always functioning when I go to place an order.
Seperately, when I call the NY customer service it's hit or miss whether someone will answer the phone. When I've left a voicemail, my call hasn't been returned.
4.33
Good

Date of publication
21/10/2018
Date of order
11/10/2018
21/10/2018
Great products
5.00
Excellent

Date of publication
17/10/2018
Date of order
06/10/2018
17/10/2018
Im very happy with my teas
1.00
Very Poor

Date of publication
11/10/2018
Date of order
01/10/2018
11/10/2018
Best tea I ever had
5.00
Excellent

Date of publication
10/10/2018
Date of order
30/09/2018
10/10/2018
I really love the tea as well as the quick and fast delivery of the item. Everything arrived on time and safely packed. I would keep ordering other items in the future. Thank you
5.00
Excellent

Date of publication
09/10/2018
Date of order
18/09/2018
09/10/2018
Never received order. No answer to inquiry either.
1.00
Very Poor

Date of publication
06/10/2018
Date of order
26/09/2018
06/10/2018
Shopping with Palais des Thés was an enjoyable experience
5.00
Excellent

Date of publication
05/10/2018
Date of order
25/09/2018
05/10/2018
Excellent tea. Fast delivery.
4.67
Excellent

Date of publication
05/10/2018
Date of order
25/09/2018
05/10/2018
All items received & quick delivery thank u
5.00
Excellent

Date of publication
04/10/2018
Date of order
23/09/2018
04/10/2018
Palais des Thes ont only has fantastic teas but a perfect customer service .
5.00
Excellent

Date of publication
03/10/2018
Date of order
22/09/2018
03/10/2018
I can’t say enough positive things about the quality of teas we buy at Palais des Thés. We love the selection and quality. Unlike many flavored teas, their tea tastes like it smells so we are never disappointed with a flavorless tea Thanks for having a U.S. presence
5.00
Excellent

Date of publication
02/10/2018
Date of order
21/09/2018
02/10/2018
Large choice (although one of my favorites smoked teas, Lapsang Souchang is not available any longer), some at affordable prices, easy online ordering, fast delivery. The best way to get teas of top quality in the US.
5.00
Excellent

Date of publication
02/10/2018
Date of order
21/09/2018
02/10/2018
Great product
5.00
Excellent

Date of publication
30/09/2018
Date of order
19/09/2018
30/09/2018
Great teas, thank you
4.33
Good

Date of publication
28/09/2018
Date of order
18/09/2018
28/09/2018
Good
4.00
Good

Date of publication
28/09/2018
Date of order
12/09/2018
28/09/2018
Had tea for the first time in a french bakery. The tea was amazing I went out and bought two boxes.
5.00
Excellent

Date of publication
22/09/2018
Date of order
10/09/2018
22/09/2018
Palais des Thes products are superb.
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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