Reviews for Palais des Thés USA



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 320 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 386 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/09/2019
Date of order
06/09/2019
16/09/2019
Delicious, lovely teas Thank you
5.00
Excellent

Date of publication
11/09/2019
Date of order
28/08/2019
11/09/2019
Everything is great except that 20.00 for shipping is outrageous
4.00
Good

Date of publication
08/09/2019
Date of order
29/08/2019
08/09/2019
Love the teas. Great service.
5.00
Excellent

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Best tea service i’ve Found. Have been ordering tea from them for several years and never had less than 5 Service.
5.00
Excellent

Date of publication
05/09/2019
Date of order
25/08/2019
05/09/2019
I have nice experience with your company
5.00
Excellent

Date of publication
30/08/2019
Date of order
15/08/2019
30/08/2019
I would give this company a ZERO if I could 2 wks to receive my order Fedex. When I received my order it was WRONG Only received half of the items I called customer service, NO ONE answered, any time of day or any extensions. Emails say they will respond in 2-3 days What kind of service is this in this day & age.This is unforgivable. Products are good but I will order from others
1.00
Very Poor

Date of publication
29/08/2019
Date of order
19/08/2019
29/08/2019
Speedy service. Website could use some adjustments.............long delays to load the page...............
5.00
Excellent

Date of publication
29/08/2019
Date of order
19/08/2019
29/08/2019
Super product . I like the size of the product envelop . The leaves size and the
Aroma were perfect , as expected . I will come back to this site
5.00
Excellent

Date of publication
27/08/2019
Date of order
16/08/2019
27/08/2019
Very good tea, fast delivery
5.00
Excellent

Date of publication
25/08/2019
Date of order
15/08/2019
25/08/2019
We love the Earl Grey teas and the new "Hanging garden" which we mix with the other teas. I used to buy "White Earl Grey" from Teawana, but they are closed now. Is it possible to get the White Earl Grey from Palais des The?? I can not find it anywhere else. It is delicious
5.00
Excellent

Date of publication
24/08/2019
Date of order
14/08/2019
24/08/2019
Fast delivery
5.00
Excellent

Date of publication
23/08/2019
Date of order
11/08/2019
23/08/2019
Great
5.00
Excellent

Date of publication
22/08/2019
Date of order
12/08/2019
22/08/2019
This is my favorite tea company. The quality and customer service is excellent
5.00
Excellent

Date of publication
21/08/2019
Date of order
11/08/2019
21/08/2019
Love this shop Their teas are of the highest quality and sooo tasty. Once they made a mistake that was quickly and nicely resolved. Highly recommend this shop
5.00
Excellent

Date of publication
18/08/2019
Date of order
07/08/2019
18/08/2019
Great product
5.00
Excellent

Date of publication
15/08/2019
Date of order
05/08/2019
15/08/2019
You sent me tea leaves instead of the tea bags I ordered. I tried calling your office in NY and couldn't reach anyone. I sent the tea back with a note hoping you'd exchange the tea leaves for tea bags. In the end I ordered the tea on Amazon
1.00
Very Poor

Date of publication
14/08/2019
Date of order
03/08/2019
14/08/2019
Love, love, love this tea
5.00
Excellent

Date of publication
12/08/2019
Date of order
02/08/2019
12/08/2019
I’ve been buying from this company for years. I miss their local store in NYC but online ordering has been satisfactory ever since the store closed.The best experience with this order. Fastest delivery ever. Thank you.
5.00
Excellent

Date of publication
11/08/2019
Date of order
01/08/2019
11/08/2019
Excellent tea and service
5.00
Excellent

Date of publication
08/08/2019
Date of order
26/07/2019
08/08/2019
I have written you an email concerning my order that was not delivered. This was the problem of Fed Ex who has tried to locate the package. However I have called and emailed your company and no response. You have great teas, but there is no communication with your company, I am loosing my patience. Please look for my email as I was unable to speak to anyone on the phone
2.00
Poor

Date of publication
02/08/2019
Date of order
22/07/2019
02/08/2019
The teas a excellent, fresh and flavorful. The customer service is almost abysmal. Sometimes the website for ordering is not user friendly, so a telephone call is required. A human doesn't answer the phone, making it necessary to leave a return call message which sometimes never happens. I am still waiting for a call with the mailing address to return tea sent in error.
3.67
Good

Date of publication
02/08/2019
Date of order
22/07/2019
02/08/2019
Great.
5.00
Excellent

Date of publication
01/08/2019
Date of order
21/07/2019
01/08/2019
Beyond the fact that I was thrilled to get my favorite tea found after receiving a gift from France, I was impressed with how nicely the teas were packed. They came neatly wrapped in tissue paper inside another tissue. A welcome touch in the world of cardboard box delivery.
5.00
Excellent

Date of publication
30/07/2019
Date of order
18/07/2019
30/07/2019
I've tried several different chocolate Rooibos teas and this is the best
4.67
Excellent

Date of publication
30/07/2019
Date of order
20/07/2019
30/07/2019
Love Palais de Thes
5.00
Excellent

Date of publication
27/07/2019
Date of order
17/07/2019
27/07/2019
I LOVE this brand of tea; was happier when they had a brick and mortar in Town, but won’t sacrifice my drinking their tea because of it. Hands down best tea, best on time delivery and all around best everything-this tea
5.00
Excellent

Date of publication
27/07/2019
Date of order
29/06/2019
27/07/2019
Always THE best tea from a great company. Merci
5.00
Excellent

Date of publication
24/07/2019
Date of order
03/07/2019
24/07/2019
Wonderful tea. Quick delivery.
5.00
Excellent

Date of publication
24/07/2019
Date of order
14/07/2019
24/07/2019
Tea very good.
5.00
Excellent

Date of publication
24/07/2019
Date of order
14/07/2019
24/07/2019
Excellent tea
5.00
Excellent

Date of publication
24/07/2019
Date of order
14/07/2019
24/07/2019
Website could be easier to use, but shipment is quick.
4.33
Good

Date of publication
22/07/2019
Date of order
12/07/2019
22/07/2019
beautiful aromatic and tasting tea
5.00
Excellent

Date of publication
21/07/2019
Date of order
11/07/2019
21/07/2019
Excellent quality tea. I have been a big fan since my expat experience a decade ago in France.

Although your New York shop closed down due to difficulties..... I HIGHLY suggest exploring opening a shop in Greenwich CT. There are a lot of French and Europeans in this area who like me...are big fans of your products and tea in general.
5.00
Excellent

Date of publication
20/07/2019
Date of order
10/07/2019
20/07/2019
Excellent. Product the best
5.00
Excellent

Date of publication
17/07/2019
Date of order
07/07/2019
17/07/2019
The most delicious teas, very easy to buy
5.00
Excellent

Date of publication
17/07/2019
Date of order
04/07/2019
17/07/2019
Never received my order. I had to ask twice for status. Today received one apologetic, but cryptic email and a second that won’t load. I still don’t know when my package is coming, what is coming, or what I am being refunded.
1.00
Very Poor

Palais des Thés USA replies: 18/07/2019
Dear madam Case, I am sorry for the issue. the package is arrivng today (FEDEX: 788516704450). Your customer account was credited with $15 as an apology. I hope you will enjoy the teas. Best regards, Claire

Date of publication
15/07/2019
Date of order
05/07/2019
15/07/2019
I enjoy your tea all the time. They are quite gentle to my body.
5.00
Excellent

Date of publication
14/07/2019
Date of order
04/07/2019
14/07/2019
Great
5.00
Excellent

Date of publication
12/07/2019
Date of order
02/07/2019
12/07/2019
Great shop
5.00
Excellent

Date of publication
12/07/2019
Date of order
01/07/2019
12/07/2019
The best tea. We love Tropical Garden.
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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