Reviews for Palais des Thés USA



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 332 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 432 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/11/2019
Date of order
31/10/2019
10/11/2019
Their teas hav great flavor and they always come up with new and delightful ones
5.00
Excellent

Date of publication
10/11/2019
Date of order
31/10/2019
10/11/2019
Since I discovered this tea two years ago, it's the only one I'm willing to drink.
5.00
Excellent

Date of publication
08/11/2019
Date of order
29/10/2019
08/11/2019
Excellent all the way around
5.00
Excellent

Date of publication
08/11/2019
Date of order
28/10/2019
08/11/2019
US selection lacking; cannot order from UK site if located in US
3.67
Good

Date of publication
07/11/2019
Date of order
26/10/2019
07/11/2019
The teas I have tried so far have been great and my order arrived quickly.
5.00
Excellent

Date of publication
06/11/2019
Date of order
16/10/2019
06/11/2019
Palais des Thés not only has excellent teas, but also professional, polite and caring service attitudes. They have my HIGHEST recommendation From a well-satisfied customer ;-)
5.00
Excellent

Date of publication
05/11/2019
Date of order
26/10/2019
05/11/2019
Great experience
5.00
Excellent

Date of publication
04/11/2019
Date of order
23/10/2019
04/11/2019
My tea can is scratched and a bit dented; I wanted to try the loose tea before buy more to gift during the holidays.

I contacted the Co-Founder/CEO who I met at the Bernardaud NYC event last month; I have not received a reply. I will assume her office has not replied on her behalf; I will not be purchasing anymore until the problem is addressed.
2.33
Poor

Date of publication
04/11/2019
Date of order
25/10/2019
04/11/2019
Quick delivery and wonderful teas. First bought in Luxembourg, now very happy to be able to order in the States.
5.00
Excellent

Date of publication
02/11/2019
Date of order
23/10/2019
02/11/2019
did not had the customer services on line, so do not know
4.67
Excellent

Date of publication
02/11/2019
Date of order
23/10/2019
02/11/2019
All perfect
5.00
Excellent

Date of publication
02/11/2019
Date of order
23/10/2019
02/11/2019
Wonderful teas as always, and shipping is always quick.
5.00
Excellent

Date of publication
02/11/2019
Date of order
23/10/2019
02/11/2019
Love your teas.
5.00
Excellent

Date of publication
02/11/2019
Date of order
20/10/2019
02/11/2019
This experience with Palais des Thes was a big disappointment. I have not received the tea I bought, the company sent me another flavor and I have already sent 2 emails to the address info@us.palaisdesthes.com and I have not received any feedback from the office.
Bad service, wrong twice, the first to send me the wrong tea and the second not to respond to my emails.
I do not recommend this compa
1.00
Very Poor

Date of publication
31/10/2019
Date of order
20/10/2019
31/10/2019
Products are wonderful
5.00
Excellent

Date of publication
30/10/2019
Date of order
19/10/2019
30/10/2019
The delivery was extremely fast. I was so happy that you carry my favorite tea. The only down side is that it costs so much more than in France.
5.00
Excellent

Date of publication
29/10/2019
Date of order
19/10/2019
29/10/2019
Amazing tea and fast shipping.
5.00
Excellent

Date of publication
28/10/2019
Date of order
18/10/2019
28/10/2019
Excellent tea. Excellent service.
5.00
Excellent

Date of publication
28/10/2019
Date of order
17/10/2019
28/10/2019
Excellent tea
4.33
Good

Date of publication
27/10/2019
Date of order
16/10/2019
27/10/2019
The teas are so delicious.
5.00
Excellent

Date of publication
26/10/2019
Date of order
15/10/2019
26/10/2019
I love these teas. So glad to be able to order them in the States again
5.00
Excellent

Date of publication
25/10/2019
Date of order
14/10/2019
25/10/2019
Delivery was very fast
4.67
Excellent

Date of publication
22/10/2019
Date of order
12/10/2019
22/10/2019
Excellent tea
5.00
Excellent

Date of publication
22/10/2019
Date of order
11/10/2019
22/10/2019
Staff on phone friendly engaging
5.00
Excellent

Date of publication
14/10/2019
Date of order
04/10/2019
14/10/2019
Been loyal, pleased and impressed since discovering PdT in 2005 during my years living in France to being back in the States. So glad they are available in US Thank you
5.00
Excellent

Date of publication
10/10/2019
Date of order
30/09/2019
10/10/2019
Thank you for the free samples. The tea smells so fresh
5.00
Excellent

Date of publication
08/10/2019
Date of order
25/09/2019
08/10/2019
One of the teas opened during delivery and spilled all over in the box. I think it was defective packaging maybe, because it wasn't sealed at the top like the others. I just put the tea back in the container and it was fine, just wanted to notify the company for future customers.
3.00
Fair

Date of publication
06/10/2019
Date of order
26/09/2019
06/10/2019
My order came in partially damaged due to poor packing and partially incorrect. I emailed the company right away but have received no response as of yet to resolve issues with my order.
2.00
Poor

Date of publication
03/10/2019
Date of order
23/09/2019
03/10/2019
Les thés sont d'excellente qualité dommage i l y a trop de produits out of stock lors des commandes avec Palais des thés US.
Je rapporte donc de plus en plus souvent du thé lors de mes passages en boutique à Paris
4.00
Good

Date of publication
03/10/2019
Date of order
05/09/2019
03/10/2019
There are often problems receiving order to Canada. I have just been charged for my order and have still not received. Have called and left message with customer service three times so far and no one has called back Very bad service.
2.33
Poor

Date of publication
01/10/2019
Date of order
20/09/2019
01/10/2019
Palais de The is my go to for tea. I have had others but always come back. Delivery is fast, ordering is easy and the tea is far superior to any I have tried.
5.00
Excellent

Date of publication
30/09/2019
Date of order
02/09/2019
30/09/2019
Delicious tea always delivered on time
5.00
Excellent

Date of publication
28/09/2019
Date of order
18/09/2019
28/09/2019
Excellent quality
5.00
Excellent

Date of publication
28/09/2019
Date of order
14/09/2019
28/09/2019
Thank you. Appreciated the free tea bags
5.00
Excellent

Date of publication
28/09/2019
Date of order
17/09/2019
28/09/2019
just a little bit expensive, but i love this tea
4.00
Good

Date of publication
26/09/2019
Date of order
15/09/2019
26/09/2019
I love Palau’s des thes
5.00
Excellent

Date of publication
26/09/2019
Date of order
14/09/2019
26/09/2019
The tea infuser I purchased is plastic which wasn't indicated in the description. I have written two emails to customer service last week and left a voice message today and have not received any responses.
3.00
Fair

Date of publication
25/09/2019
Date of order
15/09/2019
25/09/2019
Great teas and great service. The selection though is diminishing and many of my favourites are no longer available.
5.00
Excellent

Date of publication
24/09/2019
Date of order
13/09/2019
24/09/2019
we love palais des thes
5.00
Excellent

Date of publication
24/09/2019
Date of order
13/09/2019
24/09/2019
Online ordering is easy and reliable. Products arrive in excellent condition.
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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