Reviews for Palais des Thés USA



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 24 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 24 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Outstanding product Delightful, memorable flavor First tasted some at the Drake Chicago. So glad I could order some for home.
5.00
Excellent

The tea was shipped on time. Delivery was on time. The packaging was secure.
Love the tea.
5.00
Excellent

Awesome
5.00
Excellent

Very satisfied and thank you for the samples.
5.00
Excellent

Satisfied? I love loose tea, but it is highly impractical to bring to the office; I would be grateful for a better selection of teas in tea bags. I'd be even MIRE GRATEFUL if you'd re-open retail stores in Manhattan, NY
4.00
Good

Excellent product and excellent on-line shopping experience
5.00
Excellent

I tried the samplers to start. I liked that they also include a few individual tea flavors sample as well. I did reorder based on a tea I sampled. The delivery for my recent order was later than expected- over week. But I do like The products.
3.00
Fair

This is a great shop with fantastic products. I have ordered several times and have been happy each time.
5.00
Excellent

Definitely satisfied. Easy to complete order. Love the product
5.00
Excellent

Delicious teas and great customer service.
Definitely recommend it
5.00
Excellent

The best teas of the world at a competitive price delivered to your place in just a couple of days
5.00
Excellent

Very satified. I tried your teas in Nice France and I love them.
5.00
Excellent

Website is too difficult. Didn't know my password and it took forever to get tea. Really is this necessary with a tea purchase.
1.00
Very Poor

Palais des Thés USA replies: 22/09/2016
We sincerely apologize for this bad experience, we have just launched a new version of our website which will be much more user friendly :) Palais des Thes very much values customer's feedback so don'ht hesitate to give us more details at info@us.palaisdesthes.com Thank you for shopping with us!

A most difficult web sit to use
4.00
Good

Palais des Thés USA replies: 22/09/2016
Hi David, We are very sorry for this bad experience, we have just launched a new version of our website which will be much more user friendly :) Palais des Thes very much values customer's feedback so don'ht hesitate to give us more details at info@us.palaisdesthes.com Thank you for shopping with us!

Palais des Thes has a superior product, and after visiting one of their shops in NYC for years, I was pleased to find that their online service is every bit as excellent.
5.00
Excellent

AMAZING
5.00
Excellent

Excellent quality of tea; delicious :) Very qulity of service as well
5.00
Excellent

Amazing
5.00
Excellent

Basically satisfied but disappointed with condition of original delivery - glass was not packed well and therefore arrived completely shattered. Having said that, I called and customer service immediately took care of shopping a new one.
4.33
Good

Having the possibility to find in the USA my two favorite tea varieties (in France) is a real pleasure... So, many thanks...
5.00
Excellent

Excellent service and product. Customer for life.
5.00
Excellent

Absolutely wonderful products and service.
5.00
Excellent

Best selection of teas
5.00
Excellent

A customer service rep got in touch with me, concerned about a delay in shipping. The item did arrive on time, but it was nice of them to check in. Great product Love their teas.
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
157 Columbus Ave. 4th floor
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA

Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
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1.5 - 1.0Very Poor

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