Reviews for Palais des Thés USA



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 134 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 175 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/01/2019
Date of order
10/01/2019
20/01/2019
Ordered 10 days ago and haven't even received the shipping notification. Sent an email regarding the status but no reply. Will not buy anything from them again.
1.00
Very Poor

Date of publication
19/01/2019
Date of order
09/01/2019
19/01/2019
Love your tea
5.00
Excellent

Date of publication
19/01/2019
Date of order
08/01/2019
19/01/2019
I was able to speak to the sales manager and she was very friendly and answered my questions extremely well. I loved speaking with her and was able to make an exchange easily. Plus the tea is fresh and exceptional
5.00
Excellent

Date of publication
18/01/2019
Date of order
08/01/2019
18/01/2019
Everything arrived very quickly, in good condition and the tea is of excellent quality.
5.00
Excellent

Date of publication
18/01/2019
Date of order
08/01/2019
18/01/2019
thanks
5.00
Excellent

Date of publication
17/01/2019
Date of order
28/12/2018
17/01/2019
Shipped quick and I got my tea fix
5.00
Excellent

Date of publication
17/01/2019
Date of order
07/01/2019
17/01/2019
Speedy delivery and well packaged. Great product too
5.00
Excellent

Date of publication
16/01/2019
Date of order
06/01/2019
16/01/2019
Good
5.00
Excellent

Date of publication
13/01/2019
Date of order
03/01/2019
13/01/2019
Really enjoyed the tea. Waiting for Imperial Chai to get back into stock.
1.00
Very Poor

Date of publication
12/01/2019
Date of order
02/01/2019
12/01/2019
Great product and service
5.00
Excellent

Date of publication
10/01/2019
Date of order
30/12/2018
10/01/2019
pleasant experience and great tea.
5.00
Excellent

Date of publication
09/01/2019
Date of order
30/12/2018
09/01/2019
Really fast shipping and great product The Big Ben tea is our favorite I received a green tea with berries sample and absolutely fell in love Now I have two favorites
5.00
Excellent

Date of publication
08/01/2019
Date of order
19/12/2018
08/01/2019
The order arrived very quickly and the tea is delicious. I like how I was given samples as well.
5.00
Excellent

Date of publication
07/01/2019
Date of order
28/12/2018
07/01/2019
Great
5.00
Excellent

Date of publication
07/01/2019
Date of order
26/12/2018
07/01/2019
An initial delivery inadvertently left out one item on my order. It is easy to be in touch with Customer Service and they were very apologetic about missing one time and very quickly and nicely worked out the situation. I will definitely continue ordering from them. They seem to be a very nice, professional company.
4.67
Excellent

Date of publication
06/01/2019
Date of order
26/12/2018
06/01/2019
Fantastic product and speedy delivery
5.00
Excellent

Date of publication
31/12/2018
Date of order
21/12/2018
31/12/2018
The only tea I drink...it’s a bit of heaven every day for me
5.00
Excellent

Date of publication
29/12/2018
Date of order
18/12/2018
29/12/2018
Excellent tea
5.00
Excellent

Date of publication
28/12/2018
Date of order
18/12/2018
28/12/2018
You all don't have stick in a lot of items. It is a pain and touch have good tea, so it's disappointing. Tins always used to come in dented and finally you all fixed that.
3.00
Fair

Date of publication
28/12/2018
Date of order
18/12/2018
28/12/2018
great
5.00
Excellent

Date of publication
28/12/2018
Date of order
18/12/2018
28/12/2018
Great service and response time. Very friendly on the phone, too.
5.00
Excellent

Date of publication
27/12/2018
Date of order
17/12/2018
27/12/2018
Love the tea-- the website is a bit clunky but worth the extra effort.
5.00
Excellent

Date of publication
27/12/2018
Date of order
17/12/2018
27/12/2018
Excellent tea Thanks for getting it to me so quickly
5.00
Excellent

Date of publication
27/12/2018
Date of order
14/12/2018
27/12/2018
Love these products
5.00
Excellent

Date of publication
24/12/2018
Date of order
13/12/2018
24/12/2018
thank you for good service
5.00
Excellent

Date of publication
24/12/2018
Date of order
13/12/2018
24/12/2018
Loved it
5.00
Excellent

Date of publication
23/12/2018
Date of order
13/12/2018
23/12/2018
I placed an order and paid for 2 day shipping. Never got a shipping notice, never got a response to the 2 emails I sent inquiring about my order. Was unable to track my order from the website. No delivery update, no customer service, no product as of today. I will never use this company again and would not recommend it to anyone.
1.00
Very Poor

Palais des Thés USA replies: 24/12/2018
Dear madam Riehl, thank you for your feedback - I am sorry again about the delivery delay, howver I did answer your email on Dec 19th and credited your customer account as an apology for the shipping. I saw you received the product on Saturday so I still hope you will enjoy it. I wish you nice holidays, Best regards, Claire

Date of publication
22/12/2018
Date of order
12/12/2018
22/12/2018
Wonderful
5.00
Excellent

Date of publication
21/12/2018
Date of order
11/12/2018
21/12/2018
Ordered 12 days ago, no communication so far to say the product was shipped, this is a Christmas gift and it will arrive too late. I wish I could cancel my order, disappointed
1.00
Very Poor

Palais des Thés USA replies: 24/12/2018
Dear madam Julie, I am sorry again about the IT bug that led to a delay in delivery and no notice of shipment - I saw that the tin was delivered on Friday, I hope it arrived on time for your Christmas presents. I wish you nice holidays, Best, Claire

Date of publication
21/12/2018
Date of order
01/12/2018
21/12/2018
Goods should be packed more carefully to avoid damage to tins.
4.33
Good

Palais des Thés USA replies: 24/12/2018
Thank you for your feedback, it will definitely be taken into account, I hope you enjoyed the teas, Best regards, Claire

Date of publication
20/12/2018
Date of order
10/12/2018
20/12/2018
I love their tea choices and packaging.
5.00
Excellent

Date of publication
19/12/2018
Date of order
09/12/2018
19/12/2018
Ordered several products over one week ago with expected delivery in 2-3 business days. There were no updates given on the delayed shipment, no compensation given for the delay, and I have yet to receive the shipment. Substandard customer service.
1.00
Very Poor

Palais des Thés USA replies: 21/12/2018
Dear mister Shukla, I am verry sorry about the delivery delay- the warehouse experienced delays due to holiday season and there was an IT bug which resulted in no shipment notification. I saw you received the teas on Wednesday - I still hope you will enjoy it and I wish you a nice holiday season. Best regards, Claire

Date of publication
17/12/2018
Date of order
07/12/2018
17/12/2018
Lovely tea but shipping is patchy. Often they don’t send shipping notifications and now they appear to have forgotten to ship my order.
3.67
Good

Date of publication
17/12/2018
Date of order
06/12/2018
17/12/2018
First, the best tea ever. I appreciate the subtlety of the flavors and the variety. I was able to fit my picky tea drinkers desires for the holidays and that’s sayin something
5.00
Excellent

Date of publication
16/12/2018
Date of order
06/12/2018
16/12/2018
Ordered my tea and 10 days later have yet to receive it or get a response back from customer services Not what I expected from my first order with this company and disappointed considering the price for their teas
1.00
Very Poor

Palais des Thés USA replies: 21/12/2018
Dear miss Serant, I am verry sorry about the delivery delay- the warehouse experienced delays and there was an IT bug which resulted in no shipment notification. I saw you received the teas on Wednesday - I still hope you will enjoy it. I did not receive your email, please do not hesitate to contact me at info@us.palaisdesthes.com. I wish you a nice holiday season. Best regards, Claire

Date of publication
14/12/2018
Date of order
04/12/2018
14/12/2018
Great tea.
5.00
Excellent

Date of publication
13/12/2018
Date of order
23/11/2018
13/12/2018
I bought the Christmas teas sampler and the Jardin sampler. Both are excellent and were delivered quickly. I will be a regular customer of Palais is de Thes USA.
5.00
Excellent

Date of publication
10/12/2018
Date of order
30/11/2018
10/12/2018
I only received a portion of my order, and never received any communication saying my order had been split in two. They also promised three free samples on the website, but only shipped two.
3.00
Fair

Date of publication
09/12/2018
Date of order
26/11/2018
09/12/2018
Efficient packaging and shipping. Delicious flavored teas.
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Fantastic tea.
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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