Reviews for Palais des Thés USA



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 29 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 69 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/09/2018
Date of order
11/09/2018
21/09/2018
Excellent tea. Flavors are fresh and good quality. Will buy again.
5.00
Excellent

Date of publication
19/09/2018
Date of order
09/09/2018
19/09/2018
As always, wonderful flavors.
5.00
Excellent

Date of publication
18/09/2018
Date of order
07/09/2018
18/09/2018
Delicious teas and beautiful tins. I am really enjoying everything I ordered. Thank you, Sonia.
5.00
Excellent

Date of publication
15/09/2018
Date of order
04/09/2018
15/09/2018
Very good experience with Palais dés Thé .Customer service is excellent , i made a mistake when I checked out and they gave me a store credit .
5.00
Excellent

Date of publication
14/09/2018
Date of order
04/09/2018
14/09/2018
Some of their tea is so popular they often sell out, but the service is fast. One time they sent me a wrong item, but upon phone call they sent me the correct item immediately. I will definitely purchase from them again. Several of my friends were so impressed with quality and asked if they have retail locations in the US. I wish they still had their NYC location...maybe open in another city?
5.00
Excellent

Date of publication
13/09/2018
Date of order
03/09/2018
13/09/2018
Love that there is always a limited edition tea offered regularly
5.00
Excellent

Date of publication
13/09/2018
Date of order
01/09/2018
13/09/2018
My order arrived incorrectly (could have been my fault) and it was promptly corrected.
Thank You
5.00
Excellent

Date of publication
13/09/2018
Date of order
02/09/2018
13/09/2018
Great product and great customer service
5.00
Excellent

Date of publication
12/09/2018
Date of order
02/09/2018
12/09/2018
Excellent
5.00
Excellent

Date of publication
10/09/2018
Date of order
30/08/2018
10/09/2018
Love the tea and the fast delivery
5.00
Excellent

Date of publication
10/09/2018
Date of order
30/08/2018
10/09/2018
Wonderful, quality product with fast shipping. Descriptions are accurate and informative
5.00
Excellent

Date of publication
09/09/2018
Date of order
30/08/2018
09/09/2018
delicious teas with layers of flavor and the staff are always great.
5.00
Excellent

Date of publication
08/09/2018
Date of order
29/08/2018
08/09/2018
I was very satisfied with this order.
5.00
Excellent

Date of publication
06/09/2018
Date of order
27/08/2018
06/09/2018
I received my tea quickly and was pleasantly surprised to find a few samples in the box. Thanks
5.00
Excellent

Date of publication
06/09/2018
Date of order
27/08/2018
06/09/2018
I really enjoy your teas
5.00
Excellent

Date of publication
05/09/2018
Date of order
26/08/2018
05/09/2018
These are the best teas on the market. My whole family loves the different varieties. We have ordered many of the herbal teas, the " for the office" teas and the premium selections. All are excellent.
4.67
Excellent

Date of publication
02/09/2018
Date of order
22/08/2018
02/09/2018
Great product with great variety of 'flavors' both as teas and herbal teas and backed with great service. Cold not ask for better THANK YOU
5.00
Excellent

Date of publication
02/09/2018
Date of order
18/08/2018
02/09/2018
It is a very poor experience . the teas tasted poor. i was only given one sample to try when in fact it should've been 3 samples at least. will never shop from this shop again.
1.00
Very Poor

Date of publication
01/09/2018
Date of order
22/08/2018
01/09/2018
Wonderful products, beautifully packaged for shipment. I highly recommend
5.00
Excellent

Date of publication
29/08/2018
Date of order
19/08/2018
29/08/2018
Amazing quality
5.00
Excellent

Date of publication
27/08/2018
Date of order
17/08/2018
27/08/2018
Great experience ordering online and also quality of tea.
5.00
Excellent

Date of publication
26/08/2018
Date of order
16/08/2018
26/08/2018
Delicious tea, great online service
5.00
Excellent

Date of publication
24/08/2018
Date of order
13/08/2018
24/08/2018
I originally got the tea in a sampler package, for a friend that drinks a lot of teas. She really enjoyed THÉ DES SONGES exotic oolong tea. After contacting the company I got the sampler package from, I contacted Palais des Thes USA and they knew exactly what I wanted. Ordering as fast and easy and I got the tea in about a week or so.
5.00
Excellent

Date of publication
24/08/2018
Date of order
14/08/2018
24/08/2018
Excellent tea and prompt delivert
5.00
Excellent

Date of publication
22/08/2018
Date of order
12/08/2018
22/08/2018
Excellent
1.00
Very Poor

Date of publication
20/08/2018
Date of order
07/08/2018
20/08/2018
I love all of their and the samples they send with each order. Their teas are the only ones I drink and recommend to my friends .
5.00
Excellent

Date of publication
13/08/2018
Date of order
02/08/2018
13/08/2018
All my favorite teas come from Palais des Thes. Very high quality products, with fast delivery.
5.00
Excellent

Date of publication
12/08/2018
Date of order
01/08/2018
12/08/2018
The website is difficult to navigate and use. Often links don’t work on mobile devices. Even using a full sized computer, using the site links to duplicate or or even find items from a previous order doesn’t work. Sometimes items listed can’t be ordered and/or not in the amounts desired.
However, once an order is achieved, notification and delivery time is fantastic.
4.33
Good

Date of publication
01/10/2017
Date of order
21/09/2017
01/10/2017
Palais des Thes offers excellent product. Their Earl Greys are the best I've ever had, and each time I order, I try something different or seasonal as well. I've never been disappointed.
4.33
Good

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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