Reviews for Palais des Thés USA



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 134 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 175 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/12/2018
Date of order
24/11/2018
09/12/2018
The packaging is very nice. My favorite tea is still du Hamman; I've also tried 2 herbal tea, the rose one is unique and I find it nice and aromatic, but the lemon one was a little disappointing. I also wish there are small portions are available for sales before committing to buying them in large quantity, that would be a change that will prompt me to purchase and try more variety of teas.
4.33
Good

Date of publication
08/12/2018
Date of order
28/11/2018
08/12/2018
Great tea
4.00
Good

Date of publication
08/12/2018
Date of order
28/11/2018
08/12/2018
Still seeing what I think of the tea
4.67
Excellent

Date of publication
07/12/2018
Date of order
27/11/2018
07/12/2018
Did not receive delivery. As of today
1.00
Very Poor

Palais des Thés USA replies: 21/12/2018
Dear madam Cuthbert, Thank you for your feedback - we are sorry about the long delay in delivery. However, your order was placed on Nov 27th and shipped out on Nov 28th with FEDEX. They delivered it on December 8th indeed which is very unusually long for California however we did send on time - we reported to FEDEX as well. I hope you still enjoyed the teas. Happy holidays, Best, Claire

Date of publication
07/12/2018
Date of order
26/11/2018
07/12/2018
Love your tea
4.33
Good

Date of publication
07/12/2018
Date of order
26/11/2018
07/12/2018
Love the tea. The only problem I have is dealing with the website. It sometimes is not user friendly. And then I have to make a call.
4.00
Good

Date of publication
07/12/2018
Date of order
27/11/2018
07/12/2018
It's all perfect The shop experience was amazing and the product is great
5.00
Excellent

Date of publication
06/12/2018
Date of order
26/11/2018
06/12/2018
I have ALWAYS found that your Customer Service people have gone to the extreme to be helpful and quick to solve any "problems" that might arise. And the teas are really a tea-lover's delight: different and appealing to ALL "levels" of the "art of the tea experience"
4.67
Excellent

Palais des Thés USA replies: 21/12/2018
Thank you so much for your kind words - happy holidays Best regards Claire

Date of publication
06/12/2018
Date of order
24/11/2018
06/12/2018
My husband and I are tea lovers. We discovered this brand years ago when we ordered tea after dinner at a restaurant in Le Marais in Paris. Since then, we could not find a better brand... And Thé du Hamman is our absolute favorite
5.00
Excellent

Date of publication
05/12/2018
Date of order
25/11/2018
05/12/2018
As always everything was very pleasant
5.00
Excellent

Date of publication
05/12/2018
Date of order
25/11/2018
05/12/2018
Gift message was no sent . My daughter didn’t know who sent it.
4.00
Good

Date of publication
05/12/2018
Date of order
25/11/2018
05/12/2018
This is the best tea I have ever tasted. But I only order when they have free shipping promos. Their teas are expensive enough to charge more is insulting.
5.00
Excellent

Date of publication
05/12/2018
Date of order
23/11/2018
05/12/2018
The teas are addictive. I had a problem with the shipment, but customer service was great and they more than fixed up the issues. Great company
5.00
Excellent

Date of publication
04/12/2018
Date of order
24/11/2018
04/12/2018
Great product excellent service
5.00
Excellent

Date of publication
04/12/2018
Date of order
24/11/2018
04/12/2018
Everything was great
5.00
Excellent

Date of publication
04/12/2018
Date of order
13/11/2018
04/12/2018
Great products and excellent service. The packaging and presentation was beyond what I expected. Thank you
5.00
Excellent

Date of publication
03/12/2018
Date of order
23/11/2018
03/12/2018
Tea of excellent quality
5.00
Excellent

Date of publication
03/12/2018
Date of order
23/11/2018
03/12/2018
Best teas Super fast shipping
5.00
Excellent

Date of publication
03/12/2018
Date of order
21/11/2018
03/12/2018
Wonderful teas. I only wish the New York shops were still there.
5.00
Excellent

Date of publication
02/12/2018
Date of order
22/11/2018
02/12/2018
Excellent tea. I buy it for myself, the family, for friends for my son's office and everyone loves it
5.00
Excellent

Date of publication
02/12/2018
Date of order
22/11/2018
02/12/2018
We love your tea and so glad we can find it in the USA Always comes promptly. My husband likes plain black teas. I love flavored black, green of all kinds, oolong. Our cupboards are well stocked with your teas Thank you
5.00
Excellent

Date of publication
01/12/2018
Date of order
21/11/2018
01/12/2018
Everything from ordering to delivery was excellent.
5.00
Excellent

Date of publication
26/11/2018
Date of order
16/11/2018
26/11/2018
Great
5.00
Excellent

Date of publication
25/11/2018
Date of order
15/11/2018
25/11/2018
The teas are lovely and as described on the website. The foil pouches keep them nice and fresh (as opposed to the loose tea in the tins). There is a delivery charge to Canada but everything got here fast and as indicated by the shop.
5.00
Excellent

Date of publication
24/11/2018
Date of order
14/11/2018
24/11/2018
I have had to contact customer service twice regarding my orders and they are always very responsive and quick to correct the problem. And your teas are delicious
5.00
Excellent

Date of publication
21/11/2018
Date of order
11/11/2018
21/11/2018
Happy to have Margaret’s Hope tea bags. How about Russian Caravan?
5.00
Excellent

Date of publication
19/11/2018
Date of order
09/11/2018
19/11/2018
Great selections and easy ordering process.
5.00
Excellent

Date of publication
19/11/2018
Date of order
09/11/2018
19/11/2018
My daughter-in-law was delighted
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Descriptions of the read on the web site are very accurate and help me decide which read to buy. The free samples are nice too.
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Always excellent
5.00
Excellent

Date of publication
18/11/2018
Date of order
08/11/2018
18/11/2018
Offerings are confusing. I did not get the teas I thought I was ordering and I thought I was getting bags not bulk tea.
3.00
Fair

Date of publication
17/11/2018
Date of order
07/11/2018
17/11/2018
While this is my first order from Palais Des Thes, I must admit I am impressed with the quality of teas I received in a timely fashion. I will be placing future orders.
5.00
Excellent

Date of publication
15/11/2018
Date of order
05/11/2018
15/11/2018
Awesome tea
5.00
Excellent

Date of publication
13/11/2018
Date of order
03/11/2018
13/11/2018
Great service, nicely packed, great tea
4.00
Good

Date of publication
13/11/2018
Date of order
02/11/2018
13/11/2018
I love the tea, I love opening the boxes, and I love the reliable shipping.
5.00
Excellent

Date of publication
10/11/2018
Date of order
31/10/2018
10/11/2018
Slight error in addressing label..........used my PO box and not home address even though their chosen delivery service, FEDEX, does not deliver to PO boxes.....someone at the company should have noted this. FEDEX eventually did find me.
4.33
Good

Date of publication
09/11/2018
Date of order
29/10/2018
09/11/2018
Palais des thes has THE best tea in the world with French excellence in taste and aroma, most ethical and organic practices and always responsive customer service. My all time favorite tea since 2006.
5.00
Excellent

Date of publication
08/11/2018
Date of order
28/10/2018
08/11/2018
Great service and delicious teas
5.00
Excellent

Date of publication
08/11/2018
Date of order
29/10/2018
08/11/2018
The order came in the next day I ordered even though it was supposed to take longer :)
5.00
Excellent

Date of publication
05/11/2018
Date of order
25/10/2018
05/11/2018
very good tea
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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