Reviews for Palais des Thés USA



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 290 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 331 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
27/04/2019
Date of order
14/04/2019
27/04/2019
Found this wonderful tea at a restaurant and ordered for home.
5.00
Excellent

Date of publication
26/04/2019
Date of order
16/04/2019
26/04/2019
Product arrived as advertised, promptly and well-packaged. Very satisfied with my order from Palais des Thes. Thanks
5.00
Excellent

Date of publication
26/04/2019
Date of order
15/04/2019
26/04/2019
I love your teas. My favorites have been sold out for a long time now so I tried a few new ones. Delivery was within scheduled time. Thanks.
4.00
Good

Date of publication
25/04/2019
Date of order
15/04/2019
25/04/2019
Delivery is fast and tea selection is great
5.00
Excellent

Date of publication
25/04/2019
Date of order
14/04/2019
25/04/2019
Quality teas, packaged safely, fast delivery.
5.00
Excellent

Date of publication
25/04/2019
Date of order
15/04/2019
25/04/2019
High quality teas. Arrived in time and complete. Well packed.
5.00
Excellent

Date of publication
24/04/2019
Date of order
05/04/2019
24/04/2019
I love the "The des Amants" tea, and the delivery was very quick. It is nice that the company includes a few samples. I discovered that the "Gout Russe 7 agrumes" is delicious, too.
5.00
Excellent

Date of publication
24/04/2019
Date of order
14/04/2019
24/04/2019
Poor customer service.
3.67
Good

Palais des Thés USA replies: 25/04/2019
Dear madam Bodelle, Is there an issue with your order I can help you with? I did not see any email from you - did you have a problem with the teas? Many thanks in advance Best regards Claire

Date of publication
24/04/2019
Date of order
13/04/2019
24/04/2019
Sent the wrong merchandise.
3.00
Fair

Palais des Thés USA replies: 25/04/2019
Dear madam I am sorry again about the inconvenience - the warehouse shipped the product yesterday and I credited your customer account of 6.90 for next free shipping as an apology Best regards Claire

Date of publication
23/04/2019
Date of order
13/04/2019
23/04/2019
I first tried Palais des Thes in Tel Aviv and enjoyed it tremendously. As soon as I returned to Massachussets, I placed an order.
5.00
Excellent

Date of publication
22/04/2019
Date of order
09/04/2019
22/04/2019
Love all of the Palais Des Thes teas I have tried. Always fresh and delivered quickly.
5.00
Excellent

Date of publication
21/04/2019
Date of order
11/04/2019
21/04/2019
Great experience
5.00
Excellent

Date of publication
21/04/2019
Date of order
11/04/2019
21/04/2019
I love your teas. I get them quick and ordering is easy.
5.00
Excellent

Date of publication
20/04/2019
Date of order
10/04/2019
20/04/2019
love the tea & the service
5.00
Excellent

Date of publication
19/04/2019
Date of order
09/04/2019
19/04/2019
Fast delivery for a yummy tes
5.00
Excellent

Date of publication
19/04/2019
Date of order
08/04/2019
19/04/2019
Quality is fabulous. This is what tea should taste like.
5.00
Excellent

Date of publication
18/04/2019
Date of order
08/04/2019
18/04/2019
I've got to hand it to this company, they are the absolute best in customer service. Somehow my order got mixed up and they were right on it, immediately sent me a label for a free return. Done with such elegance and professional politeness. Great company
5.00
Excellent

Date of publication
16/04/2019
Date of order
06/04/2019
16/04/2019
Teas are all delicious
5.00
Excellent

Date of publication
14/04/2019
Date of order
03/04/2019
14/04/2019
Thé du Hammam, I have found nothing like it. There is a subtle fragrance--not quite sweet, barely flowery--that complements rather than overpowering the taste, which is quite simply beautiful. Also love the Thé de Moines, which is equally inventive. I have tried a few examples of their sencha, and they were all of excellent quality, but quite pricey. I may stick with the range at my local shop :)
5.00
Excellent

Date of publication
14/04/2019
Date of order
04/04/2019
14/04/2019
Fast shipping and excellent teas
5.00
Excellent

Date of publication
08/04/2019
Date of order
29/03/2019
08/04/2019
Everything was great
5.00
Excellent

Date of publication
08/04/2019
Date of order
29/03/2019
08/04/2019
Love the tea
5.00
Excellent

Date of publication
03/04/2019
Date of order
24/03/2019
03/04/2019
Quick service
5.00
Excellent

Date of publication
03/04/2019
Date of order
24/03/2019
03/04/2019
Perfect
5.00
Excellent

Date of publication
03/04/2019
Date of order
18/03/2019
03/04/2019
I receive my tea as fast as expected and everything is great.
5.00
Excellent

Date of publication
03/04/2019
Date of order
23/03/2019
03/04/2019
Awesome tasting yea
5.00
Excellent

Date of publication
02/04/2019
Date of order
22/03/2019
02/04/2019
Very efficient and responsive.
5.00
Excellent

Date of publication
31/03/2019
Date of order
20/03/2019
31/03/2019
Lovely tea
5.00
Excellent

Date of publication
30/03/2019
Date of order
20/03/2019
30/03/2019
Fantastic tea Really unmatched and delivery is swift
5.00
Excellent

Date of publication
30/03/2019
Date of order
20/03/2019
30/03/2019
I absolutely love their products. Is the best tea I've ever tasted.
Great customer service when I've had to exchange products.
5.00
Excellent

Date of publication
29/03/2019
Date of order
26/02/2019
29/03/2019
Great service and great tea
5.00
Excellent

Date of publication
28/03/2019
Date of order
17/03/2019
28/03/2019
I save my daily treat time for tea from Palais des Thes.
5.00
Excellent

Date of publication
27/03/2019
Date of order
17/03/2019
27/03/2019
Excellent overall experience
5.00
Excellent

Date of publication
27/03/2019
Date of order
17/03/2019
27/03/2019
The delivery is so fast, I often receive my order before I even get the email notification that it shipped. Teas are delicious and excellent quality.
5.00
Excellent

Date of publication
27/03/2019
Date of order
17/03/2019
27/03/2019
Always very happy.
5.00
Excellent

Date of publication
25/03/2019
Date of order
15/03/2019
25/03/2019
Excellent selection and service
5.00
Excellent

Date of publication
23/03/2019
Date of order
13/03/2019
23/03/2019
Love the tea (it's my new favorite) and it arrived promptly Will be ordering from them again :)
5.00
Excellent

Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
The tea is SO FRESH
5.00
Excellent

Date of publication
23/03/2019
Date of order
13/03/2019
23/03/2019
Very fast service -- thank you
5.00
Excellent

Date of publication
21/03/2019
Date of order
11/03/2019
21/03/2019
The Best
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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