Reviews for Palais des Thés USA



Good

4.48/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 204 Trusted Shops reviews collected in the last 12 months.
In total, Palais des Thés USA has already collected 245 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/02/2019
Date of order
30/01/2019
09/02/2019
Very good customer experience. Delivery as scheduled. Great products
5.00
Excellent

Date of publication
06/02/2019
Date of order
27/01/2019
06/02/2019
Fast service
5.00
Excellent

Date of publication
04/02/2019
Date of order
24/01/2019
04/02/2019
Easy shopping experience....love the variety of teas and tea accessories.
5.00
Excellent

Date of publication
03/02/2019
Date of order
24/01/2019
03/02/2019
There is not a day that goes by that I don’t drink Palais Des Thes tea. I even take it with me when I travel. I love your teas
5.00
Excellent

Date of publication
03/02/2019
Date of order
23/01/2019
03/02/2019
Great product and professional packaging and delivery but website is sometimes unresponsive.
4.33
Good

Date of publication
02/02/2019
Date of order
23/01/2019
02/02/2019
Excellent
5.00
Excellent

Date of publication
01/02/2019
Date of order
22/01/2019
01/02/2019
Excellent tea Great service
5.00
Excellent

Date of publication
01/02/2019
Date of order
21/01/2019
01/02/2019
Love the tea I Ordered
5.00
Excellent

Date of publication
01/02/2019
Date of order
22/01/2019
01/02/2019
This tea is amazing
5.00
Excellent

Date of publication
01/02/2019
Date of order
20/01/2019
01/02/2019
Thank you
5.00
Excellent

Date of publication
31/01/2019
Date of order
21/01/2019
31/01/2019
High quality teas, perfect packaging, excellent service
5.00
Excellent

Date of publication
30/01/2019
Date of order
19/01/2019
30/01/2019
We have not received this order which was placed on January 18th, 2019. We received an order confirmation but not an actual confirmation on the shipping.
1.00
Very Poor

Date of publication
30/01/2019
Date of order
18/01/2019
30/01/2019
Delivery is fairly quick, the product is the highest quality, and when I did have to talk to customer service a couple of years ago, they were amazing. They let me know that a limited edition product was back in stock.
5.00
Excellent

Date of publication
30/01/2019
Date of order
20/01/2019
30/01/2019
Yum
5.00
Excellent

Date of publication
29/01/2019
Date of order
19/01/2019
29/01/2019
Excellent teas and very prompt, responsive customer service.
5.00
Excellent

Date of publication
28/01/2019
Date of order
18/01/2019
28/01/2019
I love, love, love the tea I receive from Palais Des Thes. The order too a week to get here, which is not a huge amount of time, but as I was going through tea withdrawals, it seemed a long time. Customer service is a moot point as I placed the order on-line and I had no interaction with anyone, though I did receive e-mail updates as to when my order shipped. Great tea
4.67
Excellent

Date of publication
27/01/2019
Date of order
17/01/2019
27/01/2019
excellent product
5.00
Excellent

Date of publication
27/01/2019
Date of order
16/01/2019
27/01/2019
love this company. The tea is amazing. Service is excellent
5.00
Excellent

Date of publication
26/01/2019
Date of order
16/01/2019
26/01/2019
Love this tea And arrives the very next day after placing order-
5.00
Excellent

Date of publication
25/01/2019
Date of order
15/01/2019
25/01/2019
The tea is always delicious. The delivery is always prompt. However, the customer service is non-existent. I have sent email and left voice messages one multiple occasions and not once have I ever received a response.
3.33
Fair

Date of publication
25/01/2019
Date of order
12/01/2019
25/01/2019
I didn't realize the brick and mortar in New York had shuttered, but I'm pleased to have this tea back in my life via the internet
5.00
Excellent

Date of publication
25/01/2019
Date of order
15/01/2019
25/01/2019
This is really the only place I buy tea from. They have a superior selection with so many teas that I love and the teas actually have FLAVOR, not just smell nice like other brands that I've tried in the past. I will be a customer for life
5.00
Excellent

Date of publication
25/01/2019
Date of order
15/01/2019
25/01/2019
Fast shipping and nicely packaged.
5.00
Excellent

Date of publication
25/01/2019
Date of order
15/01/2019
25/01/2019
Tracking package was excellent. Came in perfect condition in a timing fashion
5.00
Excellent

Date of publication
24/01/2019
Date of order
14/01/2019
24/01/2019
I love your teas, particularly fond of green teas in muslin bags. Hey
5.00
Excellent

Date of publication
24/01/2019
Date of order
14/01/2019
24/01/2019
Customer service representatives requires to answer phone calls and e-mail the client for follow up of orders as promptly as possible. Maybe there was a staffing issue in NY office. Orders placed on Jan. 14 has no follow up until someone picked up the phone on Jan. 18 and started explaining. However, the promise of delivery was not fulfilled at the same time. Another waiting period begins....
2.33
Poor

Date of publication
24/01/2019
Date of order
14/01/2019
24/01/2019
I like tea products and courtesy of customer service.
5.00
Excellent

Date of publication
23/01/2019
Date of order
13/01/2019
23/01/2019
Highest quality loose teas I've ever found in the U.S. Definitely best black teas i've ever tasted anywhere in their Darjeeling Margaret's Hope and St. James OP Website is super easy to use and shipping has always arrived within one week. Their notice sign-up on out of stock items DOES work. Will be a customer until they go out of business
5.00
Excellent

Date of publication
23/01/2019
Date of order
13/01/2019
23/01/2019
Love this shop, have been a faithful customer for years, already back in France. They have wonderful teas.
5.00
Excellent

Date of publication
23/01/2019
Date of order
13/01/2019
23/01/2019
The highest quality tea I ever tried...and for decent price.
5.00
Excellent

Date of publication
20/01/2019
Date of order
10/01/2019
20/01/2019
Ordered 10 days ago and haven't even received the shipping notification. Sent an email regarding the status but no reply. Will not buy anything from them again.
1.00
Very Poor

Date of publication
19/01/2019
Date of order
09/01/2019
19/01/2019
Love your tea
5.00
Excellent

Date of publication
19/01/2019
Date of order
08/01/2019
19/01/2019
I was able to speak to the sales manager and she was very friendly and answered my questions extremely well. I loved speaking with her and was able to make an exchange easily. Plus the tea is fresh and exceptional
5.00
Excellent

Date of publication
18/01/2019
Date of order
08/01/2019
18/01/2019
Everything arrived very quickly, in good condition and the tea is of excellent quality.
5.00
Excellent

Date of publication
18/01/2019
Date of order
08/01/2019
18/01/2019
thanks
5.00
Excellent

Date of publication
17/01/2019
Date of order
28/12/2018
17/01/2019
Shipped quick and I got my tea fix
5.00
Excellent

Date of publication
17/01/2019
Date of order
07/01/2019
17/01/2019
Speedy delivery and well packaged. Great product too
5.00
Excellent

Date of publication
16/01/2019
Date of order
06/01/2019
16/01/2019
Good
5.00
Excellent

Date of publication
13/01/2019
Date of order
03/01/2019
13/01/2019
Really enjoyed the tea. Waiting for Imperial Chai to get back into stock.
1.00
Very Poor

Date of publication
12/01/2019
Date of order
02/01/2019
12/01/2019
Great product and service
5.00
Excellent

Palais des Thés USA customer reviews

Palais des Thés USA

Contact
​107 Spring Street, 2nd floor - New York, NY 10012
NY 10023 New York
United States
info@us.palaisdesthes.com
Palais des Thés USA
Owner
Palais des Thés SA
64 rue vieille du Temple
75003 Paris
France
Trade register
Tribunal de Commerce de PARIS 339752636
More reviews from Palais des Thés USA:

Status: 11/03/2016
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Palais des Thés USA in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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