stetson.eu/en/Reviews

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Reviews for stetson.eu/en/

218 verified reviews in the last 12 months

1,308 total reviews
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Oct 28, 2021
Excellent website. Very good product images and information. One small issue I have is that Stetson does not seem to offer a free return service. It cost me a lot of money to return a hat that didn't fit for a replacement pf the correct size. It really didn't make it worthwhile buying the hat in the first place. Even if they were to charge for it, I wouldn't mind because it would definitely be cheaper than me sending it via the cheapest available ordinary post.
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Jun 16, 2022
Fidèle à Stetson jusqu’alors, depuis mes dernier achats j’ai remarqué une baisse significative dans les finitions : taille, coupe, tissu. Mon achat pour une hatterras en lin commandé en 59cm s’avère à la fois trop grande et à ma taille. La coupe est nettement différente des autres modèle de cette même gamme que je possède en coloris différents ! Elle est bien plus ample que les autres, et à tendance à ne pas suffisamment serrer, la confection n’est pas conforme aux autres modèles. De plus la visière n’est pas droite et bien courbé ! Un comble. Je suis extrêmement déçu, et je possède pas moins d’une dizaine de couvre chef de cette marque.
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Reviews for stetson.eu/en/

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 Verified review
Jul 26, 2022
I have placed my order 10 days ago and never heard back from them. It was not possible to log into my customer account after the purchase. The link they sent was not existent. I was not provided with a tracking number, etc. Since I need the hat for our summer holidays it renders useless if not delivered in time.
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 Verified review
Jun 16, 2022
Fidèle à Stetson jusqu’alors, depuis mes dernier achats j’ai remarqué une baisse significative dans les finitions : taille, coupe, tissu. Mon achat pour une hatterras en lin commandé en 59cm s’avère à la fois trop grande et à ma taille. La coupe est nettement différente des autres modèle de cette même gamme que je possède en coloris différents ! Elle est bien plus ample que les autres, et à tendance à ne pas suffisamment serrer, la confection n’est pas conforme aux autres modèles. De plus la visière n’est pas droite et bien courbé ! Un comble. Je suis extrêmement déçu, et je possède pas moins d’une dizaine de couvre chef de cette marque.
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 Verified review
Jun 11, 2022
Order only when you are sure about size. Otherwise you will have big problem with return or exchange. They link for creating return does not work. They do not to answer to your emails. It seems like they do this intentionaľy. So I definitely advise not to order!!!
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 Verified review
Jun 7, 2022
I ordered via PayPal. After a week, I got a Mail, that I should transfer the money to their Bankaccount. After 5 Mails and a Phonecall with the PayPal Service it is clear that Stetson didn‘t finish the PayPal transaction on their Site. Now the Support of Stetson ignores me and I get continuous payment reminders. I‘m not going to pay them double. Get your workflows right. I‘ll wait, until the money comes back from PayPal and order somewhere else.
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 Verified review
Apr 3, 2022
I was charged shipping costs even though my order's total cost was over the minimum of 150€. The shipment was supposed to be sent via UPS but it was decided, unbeknownst to me, to be sent via postal service. More than a month later, the parcel is lost.
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 Verified review
Dec 14, 2021
Not sure why I've been sent this email. Ordered hat 10 day's ago. Wouldn't order using this app again
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 Verified review
Dec 27, 2021
I have not received my parcel and cannot track it. Very poor customer service!
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 Verified review
Jun 2, 2022
Pity they could deliver as quick as asking for a review. Still in transit!
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 Verified review
Jan 5, 2022
The cap looks wrong. The shape is not correct.
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