stetson.eu/en/Reviews

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4.47

Reviews for stetson.eu/en/

212 verified reviews in the last 12 months

1,342 total reviews
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the most relevant positive review


Mar 3, 2022
Stetson make good quality hats that are far superior to most other brands and most importantly fit correctly. You pay a bit more but you have compete satisfaction. Ordering is easy and delivery is prompt. I am very happy with my purchase.
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the most relevant critical review


Jun 16, 2022
Fidèle à Stetson jusqu’alors, depuis mes dernier achats j’ai remarqué une baisse significative dans les finitions : taille, coupe, tissu. Mon achat pour une hatterras en lin commandé en 59cm s’avère à la fois trop grande et à ma taille. La coupe est nettement différente des autres modèle de cette même gamme que je possède en coloris différents ! Elle est bien plus ample que les autres, et à tendance à ne pas suffisamment serrer, la confection n’est pas conforme aux autres modèles. De plus la visière n’est pas droite et bien courbé ! Un comble. Je suis extrêmement déçu, et je possède pas moins d’une dizaine de couvre chef de cette marque.
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Reviews for stetson.eu/en/

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(14)
 Verified review
Nov 10, 2022
10 days after the order and the package still has not delivered
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Nov 20, 2022 
I have not receive yet my hat
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 Verified review
12 days ago
My item was not delivered
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 Verified review
Nov 9, 2022
Product Made in China !
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 Verified review
Oct 24, 2022
Delivery was prompt but unfortunately packaging was totally inappropriate as the package arrived crushed and torn and the hat sadly misshapened by the experience. Cannot understand how a superior product can be dispatched in such inadequate packaging. We incurred costs in trying to re-instate the intended shape … not totally 100% successful.
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 Verified review
Oct 22, 2022
I have not even received my order and am already asked how the service was?=?
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Oct 17, 2022
I CAN NOT REVIEW THIS PRODUCT AS IT HAS NOT BEEN DELIVERED YET!
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Oct 26, 2022
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Sep 1, 2022
DPD The track and trace from DPD is poor and the lead time is bad. You sould offer your customers a better freight alternative with better service. Separate the transport cost from the cost from your products and give me as a customer the exact lead time. DPD does not deliver in 2-4 days as I get informed by.
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Answer by stetson.eu/en/
Oct 13, 2022
Dear customer, with apologies for the late response. We are sorry to hear that you are not satisfied with the delivery time of your package and we thank you for your feedback regarding the shipping options to Sweden, which we have passed on to the relevant department. We are glad to hear, however, that in spite of the slight delay in delivery, you are satisfied with the products bought. Kind regards, Giulia from Stetson.eu
 Verified review
Jun 16, 2022
Fidèle à Stetson jusqu’alors, depuis mes dernier achats j’ai remarqué une baisse significative dans les finitions : taille, coupe, tissu. Mon achat pour une hatterras en lin commandé en 59cm s’avère à la fois trop grande et à ma taille. La coupe est nettement différente des autres modèle de cette même gamme que je possède en coloris différents ! Elle est bien plus ample que les autres, et à tendance à ne pas suffisamment serrer, la confection n’est pas conforme aux autres modèles. De plus la visière n’est pas droite et bien courbé ! Un comble. Je suis extrêmement déçu, et je possède pas moins d’une dizaine de couvre chef de cette marque.
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 Verified review
Jun 7, 2022
I ordered via PayPal. After a week, I got a Mail, that I should transfer the money to their Bankaccount. After 5 Mails and a Phonecall with the PayPal Service it is clear that Stetson didn‘t finish the PayPal transaction on their Site. Now the Support of Stetson ignores me and I get continuous payment reminders. I‘m not going to pay them double. Get your workflows right. I‘ll wait, until the money comes back from PayPal and order somewhere else.
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 Verified review
Feb 20, 2022
I have given order on 10 Feb. It is 20 FEB and I still could not receive it and even I cannot track my cargo on website coz there is NO RECORD. Two times cargo cancelled because of address problem and it is not mu fault. It is third time shipped again on 16 FEB however ı still do not know where is my order. It was a gift and I am already too late for it!!
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Jul 26, 2022
I have placed my order 10 days ago and never heard back from them. It was not possible to log into my customer account after the purchase. The link they sent was not existent. I was not provided with a tracking number, etc. Since I need the hat for our summer holidays it renders useless if not delivered in time.
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Jun 11, 2022
Order only when you are sure about size. Otherwise you will have big problem with return or exchange. They link for creating return does not work. They do not to answer to your emails. It seems like they do this intentionaľy. So I definitely advise not to order!!!
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 Verified review
Apr 3, 2022
I was charged shipping costs even though my order's total cost was over the minimum of 150€. The shipment was supposed to be sent via UPS but it was decided, unbeknownst to me, to be sent via postal service. More than a month later, the parcel is lost.
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Dec 14, 2021
Not sure why I've been sent this email. Ordered hat 10 day's ago. Wouldn't order using this app again
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Dec 27, 2021
I have not received my parcel and cannot track it. Very poor customer service!
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Jun 2, 2022
Pity they could deliver as quick as asking for a review. Still in transit!
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Jan 5, 2022
The cap looks wrong. The shape is not correct.
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 Verified review
May 30, 2022
My order is not yet delivered.
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