I cannot fault Mr Marvis. I ordered "The Pontoons" Seersucker Swimshorts and they are great quality and very well made.
At first, I thought they were too expensive for me but were the only option I could find that have a concealed zipped pocket at the front, with a zip-fly and popper closure. I challenge you to find another!
Ended up spreading the cost of the purchase over 3-months using a Klarna virtual credit card payment, so, win!
STOP sending pestering begging emails asking to be rated - it just pisses me off.
You sell stuff, i buy stuff.... a bit like a supermarket.... get over yourselves
ALSO..... when a customer... like ME for instance, buys some of your clothing and i SPECIFICALLY ...take the time to NOT subscribe to your newsletter, or further emails..... THIS IS NOT AN OVERSIGHT ON MY PART...... this is a very deliberate act, an intention, an indication that i DO NOT wish to receive your marketing crap.
DO NOT take this to mean that i want every email you can possibly send, bombarding my inbox with pointless utter shite, starting with the words..... we have found some crap you might like....
im a fuckin adult. i can search for shit myself. i dont need some utter cock-womble (this would be you), trying to cold sell me shit i neither asked for or hinted at.
HAPPY NOW..... is this a good enough response?
IF, in the future (which is highly likely) i decide to buy more of your garments, it WILL NOT BE, because you have sent me an email. if anything, your constant bombardment, your continued email barrage, only serves to deter me from further purchases.
NOW, PLEASE, fuck off and stop sending me begging emails. OK?
Return process cumbersome. I think the sizing is wrong
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Answer by mrmarvis.com
Aug 4, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not 100% to your satisfaction due the return process. In case of any further questions, please reach out to us directly via hello@mrmarvis.com We're happy to assist where this is needed!
Verified review
Jul 31, 2022
After 15 days I have not still received my refound
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Answer by mrmarvis.com
Aug 1, 2022
Hi Ms Eleonora, thank you for sharing your feedback! Your refund has been processed earlier today and will reach your account within 3 business days. Our apologies for the delay and the inconvenience caused bit. Please reach out to us directly in case of any further questions. We'll be happy to assist where this is needed! Email: hello@mrmarvis.it.
Verified review
Jan 4, 2023
I am still waiting for my exchange, 2 weeks later
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Verified review
Oct 17, 2022
Grossly overpriced products, in terms of quality.
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Answer by mrmarvis.com
Oct 21, 2022
Hi Erin, sorry to hear that you are not happy with the order. I see that you already submitted your return. If you want you can share your tracking number with us (hello@mrmarvis.co.uk) so we can already refund your order.
Verified review
Oct 17, 2022
Button became detached after wearing only twice.
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Answer by mrmarvis.com
Oct 21, 2022
Hi Paul! O no, sorry to hear this. Of course we can help you with this. Can I ask you to send us a picture of the problem (hello@mrmarvis.co.uk) so we can help you further? Thank you in advance!
Verified review
Jul 7, 2022
Advertisement very shiny, quality very very poor
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Answer by mrmarvis.com
Jul 7, 2022
Hi, thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction. We would like to make sure you are happy again. Please reach out to us directly via hello@mrmarvis.com. so we have your issue solved within a no time! We're happy to assist where this is needed and are always willing to find a solution to your satisfaction :).
Verified review
Jun 3, 2022
Unfortunely I not receveid my order by courier.
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Answer by mrmarvis.com
Jun 7, 2022
Hi there! We are sorry to read that you are still awaiting the delivery of your order. Please get in touch with us directly via the contact details on our website. Our CX team will get this problem solved for you immediately!
Verified review
Sep 24, 2022
the trousers never arrived without information
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Answer by mrmarvis.com
Oct 3, 2022
Hello Tommaso, thank you for your message and sorry for the inconvenience. I see indeed that there was a problem with the payment and that you are already in contact with our CX team. Please let us know via email if we can cancel the order or ship it and send you the payment link again.
Thank you!
Verified review
Oct 16, 2022
I HAVE NOT RECEIVED THE ITEMS I ORDERED YET
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Answer by mrmarvis.com
Oct 21, 2022
Hi John, thank you for your review! I am sorry, I see that there is a problem with your order/the shipment. Our Customer Experience team will contact you today to solve this. Thank you for your patience!
Verified review
Aug 5, 2022
Reduce the price as definitely over priced
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Answer by mrmarvis.com
Aug 5, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not 100% to your satisfaction due to the pricing not being to your satisfaction. In case of any further questions, please reach out to us directly via hello@mrmarvis.com We're happy to assist where this is needed!
Verified review
Jul 23, 2022
Sizes too little and refund time too high
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Answer by mrmarvis.com
Jul 25, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not 100% to your satisfaction. In case of any further questions, please reach out to us directly via hello@mrmarvis.com. We're happy to assist where this is needed!
Verified review
Jul 15, 2022
The product is very good but the deliver
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Answer by mrmarvis.com
Jul 20, 2022
Hi Shaun, thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction and that you are still awaiting the delivery of your order. Of course we are going to solve this immediately. We are going to contact you within 24 hours to make sure this gets solved to your satisfaction.
Verified review
Jun 17, 2022
Old man style boring elasticated shorts
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Answer by mrmarvis.com
Jun 20, 2022
Hi Richard, thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction. In case of any further questions, please reach out to us directly via hello@mrmarvis.com. We're happy to assist where this is needed and would love to find out if we can do anything for you to make your experience with our products better :).
Verified review
Aug 9, 2022
Too short and doesn’t fit
Expensive
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Answer by mrmarvis.com
Aug 9, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction. In case of any further questions, please reach out to us directly via hello@mrmarvis.com We're happy to assist where this is needed!
Verified review
Aug 23, 2022
Shorts were not right fit for me.
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Answer by mrmarvis.com
Aug 24, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction. In case of any further questions, please reach out to us directly via hello@mrmarvis.com We're happy to assist where this is needed and we'll make sure that everything gets solved to your satisfaction.
Verified review
Aug 1, 2022
Delivery time should be improved
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Answer by mrmarvis.com
Aug 1, 2022
Hi Hiroshi, thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction, due to the delivery process taking longer than expected. According to the GLS tracking link, your order has been delivered on July 19th. Again, our apologies for the delayed delivery. Please let us know in case of any further questions, by sending us an email via: hello@mrmarvis.com. Of course we are also available per phone and live chat.
Verified review
Jun 15, 2022
The fabric is thin, no substance
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Answer by mrmarvis.com
Jun 15, 2022
Hi! Thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction. In case of any further questions, please reach out to us directly. We're happy to assist where this is needed.
Verified review
Jul 8, 2022
Quality of the product was poor
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Answer by mrmarvis.com
Jul 8, 2022
Hi Mr Steve, thank you for sharing your feedback. We are sorry to read that the experience was not to your satisfaction due to the quality and that you have encountered problems with your MR MARVIS order. We would like to make sure you are happy again. Please reach out to us directly via hello@mrmarvis.com or any other contact channel (chat, phone, etc..) , so we can have your issue solved within a no time! We're happy to assist where this is needed and are always willing to find a solution to your satisfaction :).
Verified review
Sep 29, 2022
Simple, do what you promise
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Answer by mrmarvis.com
Oct 3, 2022
Hello, thank you for your review! I see that we already contacted you about your delayed order. You can answer on Sander his email so he knows if we can reship it or refund your order.
Will wait for your reply and sorry again for the inconvenience.
Verified review
Jun 8, 2022
You are too slow to deliver
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Answer by mrmarvis.com
Jun 8, 2022
Hi Dave, thank you for sharing your feedback. We are sorry to read that something is not to your satisfaction. In case of any further questions, please reach out to us directly. We're happy to assist where this is needed.
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