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Top positive review
May 27, 2023
Verified review
My experience was extremely positive. After a failed attempt delivery, I have spoken to Lukas on the phone who guided me through the options to deliver the parcel. Throughout the following e-mails, Lukas was always very cordial and willing to genuinely help. The item then arrived internationally to its destination 2 days after, exactly how I was promised.
I waited about 7 days for it to be shipped. it took 10 days to have it in my hand.
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Answer by babycare.nl/en
Jul 4, 2023
Dear Bahri Erdogan,
Thank you for sharing your feedback regarding your recent order from Babycare.nl.
We sincerely apologize for the delay in shipping your 4x Doona IsoFix Base and the extended time it took for it to reach your hands. We understand that waiting for your purchase can be frustrating, and we regret any inconvenience this may have caused you.
We would like to provide some clarification regarding the situation. Unfortunately, at the time of your order, the 4x Doona IsoFix Base was not available in our immediate stock. This would have been visible in the shopping cart a6t time of ordering as the stock information is visible there.
We had an order underway with Doona so we shipped your order the moment we received new stock. Regrettably, it took a few days longer than expected for the new stock to arrive.
We truly value your patience during this time, and we apologize for any inconvenience or frustration caused by the delay. We always strive to deliver orders promptly, and we regret that we fell short of your expectations on this occasion.
If you have any further concerns or questions about your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure your complete satisfaction.
Once again, we apologize for the inconvenience caused by the delay, and we appreciate your understanding.
Best regards,
Erwin de Raad
Babycare.nl
May 5, 2023
Verified review
We haven't received the product, UPS didn't deliver it to the collection point.
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Answer by babycare.nl/en
May 6, 2023
Dear Miguel,
Thank you for your review.
I have had a look at the tracking details. UPS has tried to deliver to your address on May 2nd.
Your order is available for pickup since May 5th.
You will find all shipping details and the address of the UPS pickup-point in the tracking link that was shared with you via e-mail.
The pickup address is only a few blocks from your home address.
Please feel free to contact us when you need any further assistance.
We are here to help!
With kind regards,
Erwin de Raad
Babycare.nl
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