mimao.eu/en-eu
Reviews:

87 reviews in the last 12 months446 total reviews  

4.69
Excellent

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mimao.eu/en-eu fulfils all Trusted Shops quality criteria, including
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Top positive review

Oct 31, 2023
 Verified review
I am very satisfied with the pair of shoes I ordered and they look exactly as in the website. My only concern is that my experience with the delivery company you have selected for Belgium (GLS) has been disappointing at best. As you can imagine, as a person living in a different EU country, if I am not sure I will receive my parcel, I would not re-purchase anything, regardless of the quality of the product.

Top negative review

Mar 29, 2023
 Verified review
Easy to order, impossible to return! Although it is stated on the website that the customer has the right to return the purchased shoes within 15 days for free, the catch is that for the return one has to contact them either by e-mail or by phone (there is no ''automatic'' return service). The phone calls remain unanswered as well as an e-mail with the request for the instructions on how to return the unfitting shoes. As the reply my second inquiry about the instructions for return, they just stated that the return is no longer possible as the 15 days deadline has already passed. No matter that I contacted them with my request for return BEFORE the deadline and they reply only AFTER the deadline has passed. Be aware - there is no practical possibility to return your purchases as they do not respond neither to calls nor to e-mails! Now I am left with 4 pairs of unfitting shoes and no reimbursement. I am going to send the package at my cost with the payment order demanding the reimbursement of almost 200 EUR.
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Reviews for mimao.eu/en-eu

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Mieke R.
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