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conrad.comReviews

: 4,400Good

4.39

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certified since: 8/29/2013
updated on: 7/1/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 8/29/2013
updated on: 7/1/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

922 verified reviews in the last 12 months

4,400 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(48)
(30)
 Verified review
9 months ago 
Have already replied saying the packaging was bad. Item sent in primary package.
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 Verified review
5 months ago
The adress was incorrectly writen. The package took longer to come than normal.
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 Verified review
11 months ago
Inside packages were damaged and batteries all over in the outer box.
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 Verified review
1 year ago
it is the wrong shipment, I bought one that fits the BMW 5 Series E39
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 Verified review
8 months ago
One part arrived nonfunctional. We are returning it back.
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 Verified review
10 months ago 
sorry to say but i have not received anything yet
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 Verified review
8 months ago 
Faster response to incoming messages.
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Answer by conrad.com
8 months ago
Dear customer, a member of our customer service team will contact you immediately by email. Kind regards, Your Conrad customer service team
 Verified review
10 months ago
UPS couriers are a rip-off in South Africa.
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 Verified review
10 months ago
Delivery fine but product quality poor.
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Answer by conrad.com
10 months ago
Hello, thank you for your message. If you are not entirely satisfied with your purchase, we offer a 30-day right to return. Please contact our helpdesk on www.conrad.com and we will do our best to find a suitable solution for you. Kind regards, Your Conrad Customer Care
 Verified review
1 year ago
I received one piece of my order broken
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 Verified review
10 months ago
Problems with delivery.
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 Verified review
7 months ago
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 Verified review
8 months ago
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane. I didn't have the option to choose if I wanted all of my items in 1 package. So I received an article first and then 1 week after the second. A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile! If I had had the choice I would have chosen to wait a week for the items to be sent together. This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint. I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option. Every drop of water counts!
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 Verified review
11 months ago 
The amount during the product checkout and the Final Invoice is not matching. Since the product is from another country there should not be any VAT for this product but we have charged 131 EUR for VAT. Also the product price is too costlier. Last time we have brought the same product with a price of 9-10 EUR per unit but from Conrad this is approx 20 EUR and VAT extra we have paid. Almost double.
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 Verified review
1 year ago
Took about 7 weeks to get the goods (arrived in badly damaged box). Two weeks until items were dispatched (about two weeks). One week after the dispatch notification from Conrad, UPS contacted me to pay the import duty which I did immediately. After that it took another 4 weeks for UPS to deliver, despite contacting them. Conrad Customer Services never replied to my email albeit receiving it.
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 Verified review
10 months ago 
I am happy with the goods. I am unhappy that on the tracking advice I was provided by UPS it was noted that I was contacted on 24th August for information when I wasn't. I was then repeatedly informed by Fuugro that the package would be delivered on 26 August (even up to 30 August I was told 26 August!). UPS held the package until 30 August before contacting me, a full week! Unhappy
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 Verified review
10 months ago
After my first order ended up in Austria instead of in Norway where it was supposed to go, I was refunded and took a chance ordering the same product again. Thank god it actually came, but it was broken at arrival. The glass in the door had separated from its metal sides. Instead of going through the nerve wrecking affair again, I decided to do what I could to make it work.
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 Verified review
6 months ago
The delivery was in schedule but the envelope was completly wet inside. The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway. But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
6 months ago
Dear Customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
5 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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 Verified review
10 months ago
I have never placed an order for this package. I have requested a quotation and there is no Purchase Order for this package. Also I have requested a quotation for a single type of Power supply and you provided a quotation for 2 and you have sent 2 items.
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Answer by conrad.com
9 months ago
Please send the unwanted items back and you will be reimbursed for them. This issue seems to have occurred as a result of your ordering system. Please have your IT look into why it would send us order when you update a quote.