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conrad.com
Reviews:

304 reviews in the last 12 months5,196 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Nov 30, 2023
 Verified review
everything nice and secure and on estimated time.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Dec 15, 2023
 Verified review
Great service quick delivery would recommend
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 21, 2023
 Verified review
Just keep doing what you are doing
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 2, 2023
 Verified review
Punctuality and very easy to order
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 29, 2023
 Verified review
Great service.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
LH
Leon H.
Sandweiler
Dec 22, 2023
 Verified review
Alles perfekt
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 10, 2023
 Verified review
All gone well
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 19, 2023
 Verified review
das ist gut
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 28, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 22, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 21, 2023
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
MP
Matti P.
Espoo, Finland
Dec 7, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback
Dec 4, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback
Nov 30, 2023
 Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback. Please let us know how we can improve our service to get 5 stars.
Nov 29, 2023
 Verified review
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.