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conrad.comReviews

: 4,395Good

4.39

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with Buyer Protection

certified since: 8/29/2013
updated on: 6/30/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 6/30/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,395 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to give us such a positive review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you very much for your positive review. We wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you very much for your positive feedback! We wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank your for your great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for your positive review. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
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Answer by conrad.com
3 months ago
Good day, thank you for your review. We are sorry to hear that your delivered product was faulty. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
3 months ago
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
4 months ago
Products arrived safely but it remained with courier for nearly two weeks awaiting custom clearance. UPS could not contact me as the package label didn't have my mobile or email address. Only after I proactively called UPS to check for the delay, I could know its because of my contact details are not mentioned on either bill or packaging sticker. I had to pay for warehouse charges for no fault of mine for this delay. Request Conrad to put customer contact details on Packaging and Bill.
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 Verified review
4 months ago
I bought game controllers for pc, it was an international transaction. They kept me updated through whole process. Their help desk and sales department answered my endless e-mail questions politely and patiently. I am a very satisfied and happy customer.
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 Verified review
4 months ago
I bought game controllers for pc, it was an international transaction. They kept me updated through whole process. Their help desk and sales department answered my endless e-mail questions politely and patiently. I am a very satisfied and happy customer.
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 Verified review
4 months ago
Excellent response from Conrad. But Logistics service provider UPS is equally worst. If possible, please change the Logistics Service Provider from UPS to someone else. They are completely irresponsible and incompetent.
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 Verified review
4 months ago
An excellent experience in all respects, only my observation in the free field for the address was not enough to write the full address, which led to a delay in the shipment for a short period. Thank you so much
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 Verified review
4 months ago 
Excellent service. Communication is impeccable and delivery is very quick. Parts are all exactly as described and of very high quality. Buying from Conrad really never leaves you with any minimal regret.
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4 months ago
Thank you, it was my first online purchase on your site, but I have been to your physical store many times when I am working in Austria. Best regards, Manuel
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 Verified review
4 months ago
When I phoned the lady was very clear on what and when to expect my parcel. Was also updated on the dates. Thank You, I'm very happy with my order. Regards
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 Verified review
4 months ago
We only communicate thru email.. Excellent service, you have been follow-up with my order so closely till the order arrived at my door step.. Thank you
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