Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 517 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,297 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Good is 3 stars because of poor accessories. It is pity that not possible to download english manual.
4.33
Good

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
All OK
4.00
Good

Date of publication
08/04/2019
Date of order
01/04/2019
08/04/2019
Excellent
5.00
Excellent

Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
Excellent service. Ordered on a TueSdaY, delivered on Thursday from Germany to the UK.
5.00
Excellent

Date of publication
28/03/2019
Date of order
21/03/2019
28/03/2019
A quick and efficient service.
5.00
Excellent

Date of publication
25/03/2019
Date of order
10/03/2019
25/03/2019
Very pleased with the quality of the product
4.00
Good

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Super Service Lieferung nach Kroatien ohne Probleme.Weiter so.
5.00
Excellent

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
Good serveice..
5.00
Excellent

Date of publication
13/03/2019
Date of order
10/03/2019
13/03/2019
Alles bestens
5.00
Excellent

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Goods delivered on time.
5.00
Excellent

Date of publication
12/03/2019
Date of order
13/02/2019
12/03/2019
The delivered package was lack of two parts as per the instruction. I contacted the seller several times and they said it was the distributor's fault but they offered a solution which was still helpful.
3.67
Good

conrad.com replies: 18/03/2019
Dear valued customer, thank you very much for your purchase. Please accept our deepest apologies for the mistake in the description and scope of delivery. We hope the offered compensation reimburses you in a satisfying way. We are terribly sorry for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
08/03/2019
Date of order
01/03/2019
08/03/2019
Goods delivered as advised . No hassle shopping
5.00
Excellent

Date of publication
06/03/2019
Date of order
10/12/2018
06/03/2019
I didn't receive my parcel but the company reacted at first demand by refunding me the money.
3.00
Fair

conrad.com replies: 12/03/2019
Dear valued customer, thank you very much for your order. We are terribly sorry for that inconvenience, and ask you to please consider this a one time difficulty, and not business as usual with our company. Thank you for your understanding. Your Conrad Customer Care

Date of publication
05/03/2019
Date of order
25/02/2019
05/03/2019
No problems
5.00
Excellent

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
good.
5.00
Excellent

Date of publication
28/02/2019
Date of order
04/02/2019
28/02/2019
Professional service. I have been satisfied customer of Conrad since 1995.
5.00
Excellent

Date of publication
23/02/2019
Date of order
16/02/2019
23/02/2019
Good experience of dealing with Conrad
5.00
Excellent

Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Unfortunately Conrad use UPS as a courier and the courier did not deliver the order to my house although I was in. the order was taken to a local grocers who were totaly disorganised and I could not find the complete order there so I complained to Conrad.
Two days later I returned to the grocers and after some time found my order and took it. Not the best experience. Conrad were sypathetic.
5.00
Excellent

Date of publication
21/02/2019
Date of order
07/02/2019
21/02/2019
Paket nicht angekommen
2.33
Poor

conrad.com replies: 28/02/2019
Sehr geehrter Kunde, vielen herzlichen Dank für Ihre Bestellung. Wir entschuldigen uns vielmals für die Lieferverzögerung. Es freut uns zu sehen, dass sie die Ware kurz nach Ihrer Meldung letztendlich erhalten haben. Vielen Dank für Ihre Geduld und Ihr Verständnis. Ihr Conrad Kundenservice

Date of publication
14/02/2019
Date of order
06/02/2019
14/02/2019
Thats the way it always should be
5.00
Excellent

Date of publication
10/02/2019
Date of order
26/01/2019
10/02/2019
es hat sich viel bei Conrad getan einfach Super
5.00
Excellent

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Communication, fast delivery.
4.00
Good

Date of publication
08/02/2019
Date of order
27/01/2019
08/02/2019
all good
4.00
Good

Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
תודה רבה
5.00
Excellent

Date of publication
06/02/2019
Date of order
28/01/2019
06/02/2019
Alles prima Wie erwartet
5.00
Excellent

Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
very fast delivery, good service
5.00
Excellent

Date of publication
05/02/2019
Date of order
20/12/2018
05/02/2019
Excellent product
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
My second purchase within a short period of time: For me, everything was perfect - from a clear description of the product in the catalogue to an problem-free and quick ordering process and the delivery in a reasonable time
5.00
Excellent

Date of publication
05/02/2019
Date of order
28/01/2019
05/02/2019
Ich kann kein Englisch.Gruss Molinaro
5.00
Excellent

Date of publication
04/02/2019
Date of order
26/01/2019
04/02/2019
Muy rápido el servicio 100 fiable
5.00
Excellent

Date of publication
04/02/2019
Date of order
27/01/2019
04/02/2019
top
5.00
Excellent

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Thank you
5.00
Excellent

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Easy and very effiencent ordering service. Great value for money
5.00
Excellent

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
Alles TipTop
5.00
Excellent

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Non
4.33
Good

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Very fast delivery indeed, thank you.
4.67
Excellent

Date of publication
02/02/2019
Date of order
26/01/2019
02/02/2019
perfect
5.00
Excellent

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Quick and perfect service
5.00
Excellent

Date of publication
02/02/2019
Date of order
01/02/2019
02/02/2019
it wasn't obvious that the LED tube came from abroad.
24€ for a tube that costs at Amazon 9e (19W, break-proof)
The other 2 items of the order are not yet delivered
My voucher SP119xxxxxx (valid until 10.2.19) was not accepted
2.00
Poor

conrad.com replies: 13/02/2019
Dear valued customer, thank you very much for your purchase. The second parcel was dispatched on the same day, we are sorry if it arrived later than the other one for unknown reasons. The voucher code is only valid on our german website www.conrad.de, from where you might have received the newsletter. Thank you for your understanding. Your Conrad Customer Care

Date of publication
01/02/2019
Date of order
23/01/2019
01/02/2019
content dans l ensemble, mais pourquoi vendre des piles boutons si vous ne pouvez pas les envoyer , cordialement, jean francois.
4.00
Good

conrad.com replies: 13/02/2019
Très cher client, merci beaucoup pour votre achat. Nous regrettons terriblement de devoir vous décevoir à ce sujet, mais les piles au lithium ne peuvent pas être expédiées en France pour le moment, car elles sont classées comme marchandises dangereuses. Veuillez accepter nos excuses pour cette erreur, qui peut survenir en raison de notre très vaste assortiment. Merci de votre compréhension. CCC

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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