Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 574 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,195 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
07/01/2019
Date of order
31/12/2018
07/01/2019
Terrible Service goods ordered and paid for them the order was cancelled by Conrad due to an issue delivering to the UK
This should have been highlighted straightaway... we have let a customer down due to the poor service
1.00
Very Poor

conrad.com replies: 08/01/2019
Dear value customer, thank you very much for your order. We are terribly sorry to have to disappoint you in this matter, and that the ordered item cannot be shipped to the UK. We have to ask for your understanding, that with our huge assortment, much to our dismay mistakes like that can happen. Of course no money was deducted from your credit card. Our apologies. Your Conrad Customer Care

Date of publication
06/01/2019
Date of order
14/12/2018
06/01/2019
Always a pleasure to buy from Conrad. Good products, quick delivery.
5.00
Excellent

Date of publication
06/01/2019
Date of order
27/12/2018
06/01/2019
EXCELLENT Your total rating
5.00
Excellent

Date of publication
05/01/2019
Date of order
28/12/2018
05/01/2019
Everything was perfect, I am very satisfied.
5.00
Excellent

Date of publication
05/01/2019
Date of order
05/01/2019
05/01/2019
Top wie immer, sehr empfehlenswert
5.00
Excellent

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Very professional
5.00
Excellent

Date of publication
03/01/2019
Date of order
26/12/2018
03/01/2019
very fast delivery
simpel shop
4.67
Excellent

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
Very fast process time, fast delivery and very reasonable price.
5.00
Excellent

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
I am highly satisfied with this shop and the product I bought from them.
Business again with them? - Sure
Thank you
5.00
Excellent

Date of publication
03/01/2019
Date of order
29/10/2018
03/01/2019
Dear Sir

I have not received my order yet

Best Regards
Alex OH
2.00
Poor

conrad.com replies: 07/01/2019
Dear valued customer, thank you very much for your purchase. We are sorry to hear that your parcel was not received yet. We have started an investigation with DHL, and will provide you with an update as soon as possible. Thank you ever so much for your patience. Your Conrad Customer Care

Date of publication
02/01/2019
Date of order
26/12/2018
02/01/2019
TOP
5.00
Excellent

Date of publication
02/01/2019
Date of order
02/12/2018
02/01/2019
Besser geht es nicht
5.00
Excellent

Date of publication
31/12/2018
Date of order
22/12/2018
31/12/2018
The product was of the highest quality and the delivery happened exactly on time and as scheduled. I could not get this item from UK suppliers and |I am delighted that an Austrian supplier was so efficient.
5.00
Excellent

Date of publication
31/12/2018
Date of order
31/12/2018
31/12/2018
Alles 100 OK
5.00
Excellent

Date of publication
30/12/2018
Date of order
07/12/2018
30/12/2018
Great service
5.00
Excellent

Date of publication
30/12/2018
Date of order
23/12/2018
30/12/2018
Perfect
5.00
Excellent

Date of publication
27/12/2018
Date of order
18/12/2018
27/12/2018
Excellent service and delivery from Austria to UK in 2 days just before Christmas
5.00
Excellent

Date of publication
27/12/2018
Date of order
17/12/2018
27/12/2018
ok good
4.00
Good

Date of publication
26/12/2018
Date of order
19/12/2018
26/12/2018
Excellent service, incredibly fast delivery. First rate company, thank you.
5.00
Excellent

Date of publication
25/12/2018
Date of order
18/12/2018
25/12/2018
Auch ins Ausland über conrad.com eine schnelle Lieferung.
5.00
Excellent

Date of publication
24/12/2018
Date of order
22/12/2018
24/12/2018
Bei einem Warenwert von 35,96 € Bei einer versandpauschale von 19,99 € wird ich so schnell bei Conrad nichts mehr bestellen .Zumal es auch andere Online Shops gibt.
2.33
Poor

conrad.com replies: 28/12/2018
Sehr geehrter Kunde, Ihre lokale Conrad Niederlassung (www.conrad.de) kann Ihnen bessere Konditionen bieten. Wir von Conrad International haben den internationalen Markt als Hauptzielgruppe und liefern nur selten zum Beispiel nach Deutschland, weshalb wir hier auch von den Transportunternehmen keine besseren Versandkonditionen bekommen.

Date of publication
24/12/2018
Date of order
24/12/2018
24/12/2018
Alles bestens gelaufen, vielen Dank
5.00
Excellent

Date of publication
24/12/2018
Date of order
10/12/2018
24/12/2018
Good service
5.00
Excellent

Date of publication
24/12/2018
Date of order
15/12/2018
24/12/2018
cool
5.00
Excellent

Date of publication
23/12/2018
Date of order
13/12/2018
23/12/2018
The customer service does not respond to my requets.
1.67
Poor

conrad.com replies: 28/12/2018
Dear Customer, due to the holiday season we are not always able to answer all requests right away. I see in the system you were in touch with Conrad France and with us and it seems all issues are resolved

Date of publication
23/12/2018
Date of order
16/12/2018
23/12/2018
Excellent value for money. Express delivery. Very good customer care
5.00
Excellent

Date of publication
23/12/2018
Date of order
08/12/2018
23/12/2018
musste eine Woche warten, doch brillante Qualität
5.00
Excellent

Date of publication
23/12/2018
Date of order
18/12/2018
23/12/2018
Very fast delivery
AT - LU in 48h UPS Standard
5.00
Excellent

Date of publication
22/12/2018
Date of order
15/12/2018
22/12/2018
no comment
4.00
Good

Date of publication
22/12/2018
Date of order
14/12/2018
22/12/2018
Fast prompt service. Very happy customer
5.00
Excellent

Date of publication
21/12/2018
Date of order
13/12/2018
21/12/2018
Alles OK, danke für die schnelle Lieferung
5.00
Excellent

Date of publication
21/12/2018
Date of order
06/12/2018
21/12/2018
Was happy overall with Conrad
4.00
Good

Date of publication
21/12/2018
Date of order
14/12/2018
21/12/2018
Very good
5.00
Excellent

Date of publication
21/12/2018
Date of order
05/12/2018
21/12/2018
Bra
4.33
Good

Date of publication
21/12/2018
Date of order
14/12/2018
21/12/2018
Items despatched and arrived very fast
5.00
Excellent

Date of publication
20/12/2018
Date of order
05/12/2018
20/12/2018
Tog emot beställningen och betalningen. Flera veckor senare får vi meddelnde om att de inte får leverera denna produkt utanför tyskland.

Surt
1.00
Very Poor

conrad.com replies: 28/12/2018
Dear Customer, we are very sorry for this. Normally our customers are informed right away should there be an issue with there order. We apologize for the inconvenience this has caused you.

Date of publication
19/12/2018
Date of order
12/12/2018
19/12/2018
Thank you very much, excellent service...
4.33
Good

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
Thanks, that was a fast delivery - in good condition.
5.00
Excellent

Date of publication
18/12/2018
Date of order
09/12/2018
18/12/2018
Super fast delivery. Great products.
5.00
Excellent

Date of publication
18/12/2018
Date of order
03/12/2018
18/12/2018
I made an order 2 weeks ago and it was a Christmas present for my dad. They took money, give me shipping number and I just wait for my package. And it's good that I checked tracking every day Because DHL just lost my package somewhere in Germany and nobody said to me about this. I wrote a letter to their support, but nobody answers me in 3 days. I write again and they refund without any comments.
1.00
Very Poor

conrad.com replies: 28/12/2018
Dear Customer, we are very sorry that DHL was not able to deliver your package. We do not trace all packages - that would be impossible. Once the item came back to us the goods are booked back into the system and a refund is issued automatically. We are trying our best to answer every request swiftly but during the holiday season this is not always possible

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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