Certificate for conrad.com

No. X548B9432A8F35790015242B60C63E7C3
 

Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for conrad.com



Excellent

4.52/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 526 Trusted Shops reviews collected in the last 12 months.
In total, conrad.com has already collected 1,563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/10/2019
Date of order
08/10/2019
18/10/2019
Everything was fine.
5.00
Excellent

Date of publication
18/10/2019
Date of order
18/10/2019
18/10/2019
UPS EXCELLENT - CONRAD.COM VERY EXCELLENT
5.00
Excellent

Date of publication
16/10/2019
Date of order
16/10/2019
16/10/2019
Very good service
5.00
Excellent

Date of publication
15/10/2019
Date of order
15/10/2019
15/10/2019
Goods finding from your Net shop is not easiest
4.00
Good

Date of publication
15/10/2019
Date of order
12/10/2019
15/10/2019
Yet another online shop that promises much but has no customer service. I ordered a power supply for a broken PC on 5th October. You can imagine this is urgent since without a power supply the PC is dead. The delivery was already late at 10th October. it is now 15th of October and the goods are lost by Post.NL. I cannot get in contact with Conrad to fix it. Last order I will make to them.
1.00
Very Poor

Date of publication
14/10/2019
Date of order
14/10/2019
14/10/2019
Speedy delivery and kept well informed of processing stage of order at every point.
5.00
Excellent

Date of publication
13/10/2019
Date of order
11/10/2019
13/10/2019
All o.k
Regards Klaus Kreil
5.00
Excellent

Date of publication
13/10/2019
Date of order
05/10/2019
13/10/2019
Second time I have purchased from conrad. Always ultra fast delivery and quality of the products is awesome.
5.00
Excellent

Date of publication
10/10/2019
Date of order
10/10/2019
10/10/2019
I found Conrad.com Exceptional, the wide selection of Power Tools, Electric Tools, and Electronic Items, Plus they're Spare Parts Department are Outstanding.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
very big parcel regarding the order.
4.67
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Excellent Customer Service. I was kept fully informed of the progress of my order and its expected arrival time. I would have packed the grub screws in a small bag rather than loose in the box.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
We received excellent service from the day we requested for quotation and afterwards during ordering and shipment of goods. The responses were both timely and accurate.
5.00
Excellent

Date of publication
04/10/2019
Date of order
18/09/2019
04/10/2019
Auslieferung von UPS - schlecht. Langsam, Paket nicht ausgeliefert, obwohl mindestens zwei Personen immer im Haus, musste ich zum Sammelpunkt.
Paket stark beschädigt.
Geräte i.O.
Bei der nächsten Lieferung bitte mit einfacher, solider und zuverlässigen Post.
3.67
Good

conrad.com replies: 16/10/2019
Sehr geehrter Kunde, vielen herzlichen Dank für Ihre Bestellung. Es tut uns sehr leid zu hören, dass die Zustellung nicht reibungsfrei verlaufen ist. Selbstverständlich geben wir Ihre Beanstandung an unsere Qualitätssicherung weiter. Bitte entschuldigen Sie vielmals diese Unannehmlichkeit. Vielen Dank für Ihr Verständnis. Ihr Conrad Kundenservice

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
top :)
5.00
Excellent

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
Perfekt wie immer. Vielen Dank.
5.00
Excellent

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
Excellent products and service as always.
5.00
Excellent

Date of publication
02/10/2019
Date of order
02/10/2019
02/10/2019
Right at time and goods in good conditions.
4.00
Good

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
Great service, fast delivery, all needed papers were included, low price for premium experiance
5.00
Excellent

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
Fast and good attention
5.00
Excellent

Date of publication
01/10/2019
Date of order
23/09/2019
01/10/2019
Perfect products with high quality and delivered as promised.
Thank you very much
5.00
Excellent

Date of publication
30/09/2019
Date of order
30/08/2019
30/09/2019
Ordered items on 30/8/2019. Delivery was planned in 3-5 work days. On 30/9/2019 canceled the order as the shipment date was prolonged to 7/10/2019.
1.00
Very Poor

conrad.com replies: 02/10/2019
Dear valued customer, thank you for your enquiry. We are terribly sorry that we were unable to keep the promised delivery date, and that we did not receive the goods in stock on time. Please accept our deepest apologies for this inconvenience. Thank you for your understanding. Your Conrad Customer Care

Date of publication
27/09/2019
Date of order
25/09/2019
27/09/2019
You are always fast, accurate and precise.
5.00
Excellent

Date of publication
27/09/2019
Date of order
27/09/2019
27/09/2019
Delivery within time, almost always, but always in time.
Excelent products in well closed and secured packages.
Fast response on customer questions even after sales questions.
5.00
Excellent

Date of publication
26/09/2019
Date of order
26/09/2019
26/09/2019
Many thanks to Conrad and all the staff ,I would certainly recommend the company to anyone.
5.00
Excellent

Date of publication
26/09/2019
Date of order
26/09/2019
26/09/2019
Fast and easy, great product.
5.00
Excellent

Date of publication
26/09/2019
Date of order
26/09/2019
26/09/2019
Very good flour kneading machine
1.00
Very Poor

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Between order and delivery less then 15 hours. Never seen vefore
5.00
Excellent

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
Great work thanks guys
5.00
Excellent

Date of publication
25/09/2019
Date of order
16/09/2019
25/09/2019
Excellent Service with quality products, can warmly recommend
4.67
Excellent

Date of publication
19/09/2019
Date of order
19/09/2019
19/09/2019
Good
5.00
Excellent

Date of publication
19/09/2019
Date of order
19/09/2019
19/09/2019
Time of delivery was not given unless I signed in to UPS app.
4.67
Excellent

Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
Very Satisfied with the order process.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Everything as expected.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Excellent service
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
long queue on email respond, but excellent acting on delivery, once noted.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Goods and customer service are ok . The delivery in my country isn't ok (Urgent Cargus ) has lot of problems with delivery
4.67
Excellent

Date of publication
15/09/2019
Date of order
15/09/2019
15/09/2019
There is item is not arrive and not update from two week
2.00
Poor

conrad.com replies: 19/09/2019
Dear valued customer, thank you very much for your order. Please accept our deepest apologies if our correspondence was not received. We will immediately send you all the details from a different email address another time. Please be so kind as to check your junk folder also. Thank you for your understanding. Your Conrad Customer Care

Date of publication
14/09/2019
Date of order
04/08/2019
14/09/2019
Excellent
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Die Versandanweisungen (Anruf v o r Anlieferung) wurden von DHL nicht
eingehalten. Bei beiden Teillieferungen erfolgte der Anruf gleichzeitig mit dem
Läuten an der Haustür.
4.33
Good

Date of publication
13/09/2019
Date of order
13/09/2019
13/09/2019
My first purchase went very well as indicated by the store
5.00
Excellent

conrad.com customer reviews

conrad.com

Voltcraft, Toolcraft, Apple, Samsung, EQ3

conrad.com was certified by Trusted Shops on 29/08/2013.

Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.

Contact
Durisolstraße 2
4600 Wels
Austria
sales@conrad.com
conrad.com
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.