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conrad.comReviews

: 4,405Good

4.39

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
5 months ago
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5 months ago
My Zipper vacuum arrived brocket and unusable and nobody has got back to me about a refund or how to fix the problem.
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5 months ago
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5 months ago
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5 months ago
Deliver all ordered parts. One packet was empty & parts that we didn't order were delivered. Have a contact point on your website for problems & not have a ticket system that takes several weeks to be closed without having a response. If you have a wrong delivery you need to resolve this quickly since it affects businesses to not receive all goods that are ordered.
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5 months ago
Paket erhalten, von 6 Artikel waren 3 defekt. Reklamation geschickt mit Fotos, keine Antwort. Kundendienst scheint es nicht zu geben.
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5 months ago
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5 months ago
not recommendable. bad attention
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5 months ago
Never again
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5 months ago
I received your shipment a few minutes ago The lamp is broken, as you can see in the image no appreciable damage to the outer packaging indicate how to solve they don't respond to tickets I do not recommend . very bad service
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 Verified review
5 months ago
to send a package of 35 by 24 cm for credit card sleeves of 10 by 7 cm is really overkill. If you use UPS who can't deliver at home and send the package to a delivery place at the other side of the town I have second thoughts to order something from you.
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 Verified review
5 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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 Verified review
6 months ago
Kjøpte rotorblad til en drone for 9euro. Og etter bestillingen er bekreftet krever dere 50euro i frakt. Ingen svar når jeg prøver å avbestille. Pakken veier 1kg, men det er pappen dere sender det i. Rotorbladene veier 20gram. Kunne sendt det i postkassen for under 1euro. Forbanna svindlere!!!
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6 months ago
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
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6 months ago
The delivery was in schedule but the envelope was completly wet inside. The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway. But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
6 months ago
Dear Customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
6 months ago
Hello When we received 1 of our 7 gas irons, one of them had a small part broken. See picture What can we do?
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Answer by conrad.com
6 months ago
Dear Customer, we have forwarded your request to our customer service.
 Verified review
6 months ago
I received a box full of construction helmets instead a pc case
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Answer by conrad.com
6 months ago
Dear customer, we apologize for the inconvenience caused to you. Our customer service will contact you as soon as possible.
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6 months ago
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6 months ago
You take from my credit card money for two device ,diverved only one. Without that I got my money back. very bad service.
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Answer by conrad.com
6 months ago
Dear customer, we are sorry that your order did not work better. Our customer service will contact you as soon as possible.
 Verified review
7 months ago
I ordered some cable covers. When they arrived they were bent already. I think they were bent on their way to Finland because the package was also bent.
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