conrad.comReviews:
299 reviews in the last 12 months5,210 total reviews
Good
TrustmarkValid
Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Read more
Top negative review
Apr 18, 2023
Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Read more
Reviews for conrad.com
Nov 1, 2023
Verified review
Never received the package
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Oct 12, 2023
Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
Report review
Answer by conrad.com
Nov 1, 2023
Dear Customer,
please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Report review
Sep 25, 2023
Verified review
We received the power supply bended from the back.
Report review
Answer by conrad.com
Nov 1, 2023
Dear Customer,
please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
WG
W G.
Spanien
Sep 14, 2023
Verified review
Report review
Aug 11, 2023
Verified review
Quick delivery.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars
Aug 7, 2023
Verified review
Most arrogant feedback
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
you were offered the opportunity to return the other item, which you did not take up.
Jul 17, 2023
Verified review
Pathetic delivery service.
Expensive produc9.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your feedback.
Jul 13, 2023
Verified review
I've requested to cancelled the order same but still processed and dispatched.
Report review
Answer by conrad.com
Nov 11, 2023
Dear customer,
for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Jul 4, 2023
Verified review
We did not got the shipment. Where is it?
Report review
Jun 6, 2023
Verified review
Quantity received is short of 10pcs out of 24pcs we order.
Report review
Jun 1, 2023
Verified review
they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
Report review
May 10, 2023
Verified review
Report review
May 9, 2023
Verified review
Report review
Apr 18, 2023
Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Report review