conrad.comReviews:
298 reviews in the last 12 months5,216 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
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Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Aug 17, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 7, 2023
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Most arrogant feedback
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
you were offered the opportunity to return the other item, which you did not take up.
EB
emile b.
luxembourg
Aug 2, 2023
Verified review
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Jul 13, 2023
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I've requested to cancelled the order same but still processed and dispatched.
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Answer by conrad.com
Nov 11, 2023
Dear customer,
for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Jul 4, 2023
Verified review
We did not got the shipment. Where is it?
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Jun 28, 2023
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Took longer than I thought for delivery.
But worth the wait. Both items of a high standard
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for the positive feedback.
Jun 20, 2023
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Organizator crăpat
Mi-a plăcut seriozitatea și promptitudinea dumneavoastră dar una dintre Organizatoare a avut crăpături iar pe mijloc a fost rupta o bucata, după cum se poate vedea din imagini.
As dori sa menționez ca, cutia de carton, în care au fost impachetate organizatoarele, nu a fost deteriorata deloc.
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Jun 6, 2023
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Quantity received is short of 10pcs out of 24pcs we order.
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Jun 5, 2023
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Arduino Opto WiFi
Delivered to the UK as when stated when ordered. Took about a week.
Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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Jun 1, 2023
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they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
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May 24, 2023
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Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for the positive feedback.
May 11, 2023
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Apr 26, 2023
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Mobile phone on the parcel
Please for my next orders you write on the parcel my mobile phone the courier could find me easier !
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