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conrad.comReviews

: 4,405Good

4.39

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Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
5 months ago
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 Verified review
5 months ago
Deliver all ordered parts. One packet was empty & parts that we didn't order were delivered. Have a contact point on your website for problems & not have a ticket system that takes several weeks to be closed without having a response. If you have a wrong delivery you need to resolve this quickly since it affects businesses to not receive all goods that are ordered.
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5 months ago
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5 months ago
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5 months ago 
As always; Prompt delivery of goods
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5 months ago
not recommendable. bad attention
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5 months ago
perfect
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 Verified review
5 months ago
Never again
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 Verified review
5 months ago
I received your shipment a few minutes ago The lamp is broken, as you can see in the image no appreciable damage to the outer packaging indicate how to solve they don't respond to tickets I do not recommend . very bad service
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 Verified review
5 months ago
to send a package of 35 by 24 cm for credit card sleeves of 10 by 7 cm is really overkill. If you use UPS who can't deliver at home and send the package to a delivery place at the other side of the town I have second thoughts to order something from you.
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 Verified review
6 months ago
Kjøpte rotorblad til en drone for 9euro. Og etter bestillingen er bekreftet krever dere 50euro i frakt. Ingen svar når jeg prøver å avbestille. Pakken veier 1kg, men det er pappen dere sender det i. Rotorbladene veier 20gram. Kunne sendt det i postkassen for under 1euro. Forbanna svindlere!!!
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 Verified review
6 months ago
Delivery was very quick. I ordered 6 plastic storage cases that were not packed with any protection at all. Unfortunately they were all damaged when I received them. There should have been some bubble wrap and airbags in the box as there was so much spare room in the box. I'm still waiting for a reply to my emails after 2 days. Very disappointed as I was really looking forward to my purchase.
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6 months ago
Good products, communication is average !
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6 months ago 
I am satisfied as always. But the package arrived open.
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 Verified review
6 months ago
Conrad is a trusted shop and deserve 5 stars for this but I gave only 4 for the next two reasons: - at my last order my phone number was not on the package and there was some problems with the delivery but I finally received the components - there is no longer a call center available despite the number from the invoice. And at my emails I only received automatic reply. They made the site automated and it’s working well but it is strange to pay and to not receive feedback when you address a question
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6 months ago
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6 months ago
Geen opmerkingen
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 Verified review
6 months ago
I am very happy with your service. Received the item quickly. I am sorry to inform you that the packing was sub standard. I would love to have good quality packaging for next order.
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 Verified review
6 months ago
I received a box full of construction helmets instead a pc case
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Answer by conrad.com
6 months ago
Dear customer, we apologize for the inconvenience caused to you. Our customer service will contact you as soon as possible.
 Verified review
6 months ago
The filler in the package was missing, the goods shuffled and banged around inside.
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