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conrad.comReviews

: 4,395Good

4.39

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certified since: 8/29/2013
updated on: 6/30/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 8/29/2013
updated on: 6/30/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,395 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(102)
(68)
 Verified review
6 months ago
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 Verified review
6 months ago
I ordered some cable covers. When they arrived they were bent already. I think they were bent on their way to Finland because the package was also bent.
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 Verified review
7 months ago
We received a product totally diferente that we order
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Answer by conrad.com
6 months ago
Dear customer, we apologize for the inconvenience. Our customer service will contact you as soon as possible.
 Verified review
7 months ago
The delivery came earlier. Very impressive.
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 Verified review
7 months ago
I paid for deliverance to my door but I had to go and pick it up at a tobacco place quite a bit from where I live. UPS were supposed to deliver at my door and they claimed that I was not at home. This is not true as I was at my apartment all day without any calls or door ring bells at my door. Considering I ordered 4 Vaccum cleaner bags where I paid nearly the same amount for these bags, I do feel that I was lured.
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 Verified review
7 months ago
Kettle arrived very quickly but is faulty - after repeated emails to Conrad I have received nothing but a confirmation that they have received my email - 5 weeks ago. I would not buy from again
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 Verified review
7 months ago
Delighted with the phone, UPS are useless though.
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 Verified review
7 months ago
Första och sista gången. Lovad hemleverans kom aldrig. UPS meddelade inte var paketet lämnats. RIKTIGT DÅLIGT.
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 Verified review
7 months ago
I have tried to contact Conrad customer services multiple times and have received no response. Extremely poor service.
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Answer by conrad.com
7 months ago
We are sorry that you waited so long for a response from our customer service. We will contact you as soon as possible.
 Verified review
7 months ago
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 Verified review
7 months ago
I bought then because on the website, you had stock. After ordering, it seems that there was no stock - Delivery now is months later. This is pure deception !
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 Verified review
7 months ago
The cardboard box inside bigger cardboard box was without any cushioning.
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7 months ago
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7 months ago
Order arrived broken in bits as they failed to pack it properly. It was loose in the box allowing the items to smash together in transit. Useless.
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Answer by conrad.com
7 months ago
Dear customer, our customer service will contact you as soon as possible.
 Verified review
7 months ago
I have not received this order yet.
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Answer by conrad.com
7 months ago
Dear customer, we would like to apologize for the inconvenience caused. Your order has been canceled.
 Verified review
7 months ago
I received the package on November 15, the package should have contained 3 items, it contained only 1. I immediately contacted their support, until today I have not received any response from them, even though I have already sent 2 tickets. I do not recommend buying from this store.
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Answer by conrad.com
7 months ago
Dear Customer, we apologize for the inconvenience. Our customer service will contact you as soon as possible.
 Verified review
8 months ago
Information is good. Too much information is not. I received approx. 10 e-mails. All with the same text, stating that I would receive my shipment Nov. 25th. And that the parcel was on its way. Ten e-mails about the same. The funny, and ok result is, that I received the parcel to day, the 24th. That is fine, but sending 10 e-mails about the same matter is too much. Its irritating and timeconsuming for the customer (me).
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 Verified review
8 months ago
I ordered 5 acrylic boxes and they all arrived broken. what a mess
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Answer by conrad.com
8 months ago
Dear customer, thank you very much for contacting us. We apologize for the inconvenience. Our customer service will contact you and inform you about how to proceed. Best regards
 Verified review
8 months ago
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Answer by conrad.com
8 months ago
Dear Customer, Thank you for your good rating! We wish you all the best and stay healthy! Your Conrad customer service team
 Verified review
8 months ago
i ordered 100 pcs of klauke 4r8 and i received only 63 pcs Remaining quantity missing
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