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conrad.comReviews

: 4,391Good

4.39

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with Buyer Protection

certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,391 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Parcel arrived in time and product as described. Quick and without any complications. Anytime again.
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Answer by conrad.com
1 month ago
Hello, thank you for this great review! We are glad that we were able to satisfy you with our selection of products and our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
It was real, and the orders came in one piece. Still got to test the item though
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Answer by conrad.com
1 month ago
Good day, thank you for your feedback! It´s great to read that you are satisfied with your order. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Very good communication and fast despatch. I was concerned about ordering from the eu after brexit, but I was very impressed that they have got everything organised so I did not have to pay any extra fees as my order was less than £135 which enables them to collect vat at point of sale. They have info on their website regarding import duties on orders over £135. In conclusion, a very pleasant transaction with a very efficient and customer focused company.
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Answer by conrad.com
1 month ago
Hello, thank you so much for this positive feedback! We are happy that the delivery was carried out to your satisfaction. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
We live in South Africa and our order from Conrad arrived in perfect condition. Many thanks - great service
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Answer by conrad.com
1 month ago
Good day, thank you for this great feedback. It is great to read that you are happy with your order. We hope to welcome you back soon! Greetings to South Africa! Your Conrad Customer Service Team
 Verified review
1 month ago
Taken almost a year to get a part that we'd been chasing up for months, communication is very poor and difficult to get hold of anyone
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Answer by conrad.com
1 month ago
Good day, thank you for your feedback! We apologize for the delay of your delivery. Due to an increased number of customer requests, delays can unfortunately occur. If there is anything that still needs to be sorted out, please send us an e-mail to sales@conrad.com, so we can look into it. We hope to convince you of our improvements soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago 
Excellent products offered at decent pricing!😍 Wonderful, speedy dispatch and delivery!!💪💪💪
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Answer by conrad.com
1 month ago
Hello, thank you so much for this outstanding review! We are glad that you are all around satisfied with the services we provide. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
speed
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We are glad that you are satisfied with our delivery time. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Great
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Answer by conrad.com
2 months ago
Good day, thank you for this great feedback! We wish you all the best. Your Conrad Customer Service Team
 Verified review
2 months ago
Absolutely fantastic company. Purchase with confidence. Top class service and delivery. Cannot fault them.
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Answer by conrad.com
2 months ago
Good day, thank you very much for this amazing feedback! We are happy that we were able to satisfy you with our services and hope to welcome you back soon! All the best, Your Conrad Customer Service Team
 Verified review
2 months ago
First time we've dealt with Conrad. Service was efficient, prompt and cost effective. Will use again.
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Answer by conrad.com
2 months ago
Good day, thank you for you review! We are glad that your first experience with us was positive! We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
2 months ago
pacco non arrivato a destinazione. non riesco a contattare nessuno per avere info.
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We are sorry that you have not yet received your order. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Thank you in advance, Your Conrad Customer Service Team
 Verified review
2 months ago
Hurtig levering, og produktet ble levert med mer utstyr enn forventet.
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Answer by conrad.com
2 months ago
Good day, thank you or this great review. We are happy, that you are satisfied with our products. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Fast delivery, always informed (arrival date etc), goods well packaged and in perfect condition.
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Answer by conrad.com
2 months ago
Good day, thank you for your great review. It´s great to hear, that you are satisfied with our delivery and packaging. We hope to welcome you back soon! Your Conrad Customer Service Team