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conrad.comReviews

: 4,391Good

4.39

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with Buyer Protection

certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,391 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(67)
 Verified review
2 months ago
I have been handed over an empty box with just the invoice .The batteries which I ordered are missing.
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Answer by conrad.com
2 months ago
Good day, thank you for your honest feedback! We want to apologize for all inconveniences caused. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Please attach the photos you took to your message. Thank you in advance, Your Conrad Customer Service Team
 Verified review
2 months ago
Ordered on monday and delivered on wednesday - produkt not yet tested Super delivery
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Answer by conrad.com
2 months ago
Good day, thank you for this great review. We are happy that we were able so satisfy you with the speed of our delivery. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Order arrived quickly. A great product.
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Answer by conrad.com
2 months ago
Good day, thank you for your great feedback! It´s great to read that you are satisfied with the quality and delivery of the ordered product. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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 Verified review
2 months ago 
Small items arrived in large cardboard box...NOT necessay to use such a large box when a padded envelope would have done...
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We regret reading that you were not satisfied with the packaging in which your order arrived. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. All the best, Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Hello, thank you for this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for this positive feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for your review. We regret, that you were not satisfied with the services we provided. If there is anything you would like to explain to us in detail, please send us an e-mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Swift international delivery, nice pricing. No betterment ideas.
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Answer by conrad.com
2 months ago
Good day, thank you very much for this great feedback! It´s great to read that we were able to satisfy you with our delivery and the prices of our products. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
this is company, that i could trust and recommend!
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Answer by conrad.com
2 months ago
Good day, thank you for your great review. We are happy to read that you are satisfied with the services we provide. Additionally we want to thank you for putting your trust in us. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
packing was very poor . material was came out the box. delivery time was good. should improve on the packing.
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Answer by conrad.com
2 months ago
Good day, thank you for your honest review. We are glad that you are happy with the delivery and apologize for the faulty packaging in which you received your order. We will gladly forward your critique to our quality management department and hope to convince you of our improvements soon! If there is anything faulty about the product due to the packaging, please send us an e-mail to sales@conrad.com, so we can solve any issues. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
great service!!
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Answer by conrad.com
2 months ago
Good day, thank you for this great review! We are glad you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago 
Big stock and fast delivery
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Answer by conrad.com
2 months ago
Good day, thank you for your great review. We are happy that you are satisfied with our delivery and the selection of products we provide. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
I am happy with the service I have received from Conrad. They are reliable and dependable. I am happy to continue to do business with them.
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Answer by conrad.com
2 months ago
Good day, thank you very much for your great feedback! We are glad that you are satisfied in doing business with us and hope to welcome you back soon! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Fast delivery and provide adapter for foreign country.
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Answer by conrad.com
2 months ago
Good day, thank you for your positive review. We are glad that we were able to satisfy you with the services we provide. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team