conrad.com- Logo - reviews

conrad.comReviews

: 4,391Good

4.39

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,391 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
Report review

Show all positive reviews

the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review

Show all critical reviews

Reviews for conrad.com

Filter 
Sort by Latest first 
(674)
(67)
 Verified review
3 months ago
package was received empty (!) - just with delivery note included. What a rip-off.
Report review
Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We want to apologize for all inconveniences caused. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
3 months ago
Report review
Answer by conrad.com
2 months ago
Good day, thank you for taking the time to give us such a positive review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Excellent products, excellent seller, easy and simple to order on their website Great experience.
Report review
Answer by conrad.com
2 months ago
Good day, thank you for your positive feedback! It's great to read that we were able to satisfy you with the services provided and hope to welcome you back soon! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
All is perfect, equipment and delivery.
Report review
Answer by conrad.com
2 months ago
Good day, thank you for your great review. We are happy to read that you are satisfied with the pace of our delivery and the selection of products we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive review. We wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
Customer service was very bad, even with the language barrier it was impossible to get hold of anyone to have a chat and when I did they were unhelpful. But my biggest problem that unlike many other European businesses they did not include duty on the product so if the prices look overly competitive online it is because when the product arrives there is a large duty bill also. I had to pay nearly £60 on top of cost and when I tried to cancel the order, again there was no help from customer service. It is unacceptable since I use other European companies and they are much more efficient. Very disappointed.
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your honest review. We are sorry that your customer service experience was not positive. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the future. If you still have a problem that needs to be solved, please send us an e-mail to sales@conrad.com, so we can look into it. We wish you the best. Your Conrad Customer Service Team
 Verified review
3 months ago
Great website and had exactly the product I wanted. Easy to purchase and arrived in Australia in just over week after ordering. Great service.
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your positive review. We are happy to hear that you are happy with our delievery time and the selection of products on our website and are looking forward to welcome you again soon. Your Conrad Customer Service Team
 Verified review
3 months ago
Very quick delivery and was kept up to date with the delivery
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We wish you the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
3 months ago 
All perfect Satisfaction guarranted Very fast delivery... Thank you!
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We hope to welcome you again soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback! We are sorry to hear that you have not yet received a response from our cutomer service team. Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue. We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible. We apologize for the inconveniences and hope to welcome you back soon nontheless. Your Conrad Customer Service Team
 Verified review
3 months ago
Great to keep me notified every step from purchase to delivery
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your positive review. We are happy to hear, that we were able to satisfy you with our delivery and that you got notified adequately. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Fast and efficient service. Goods exactly as described and well packaged
Report review
 Verified review
3 months ago
prompt and fast
Report review
Answer by conrad.com
3 months ago
Good day, thank your for your positive review. We are happy to hear that you were satisfied with our delivery time and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
3 months ago
As always,punctual and reliable.
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your feedback! We are glad to hear that we were able to satisfy you once again and hope to welcome you back soon! All the best, Your Conrad Customer Service Team
 Verified review
3 months ago
Fast delivery to UK all perfect
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive review. We are glad to hear that your delivery happened fast and without any incidents. We hope to welcome you back soon and wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive feedback! We wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
Fast delivery after ordering a product. Straight forward to order extra part which was immediately the correct one as well. Super product Rollei C5I
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive review. We are happy, that you are atisfied with the selection of our products and the delivery time. We hope to welcome you back very soon and wish you all the best. Your Conrad Customer Service Team
 Verified review
3 months ago
Good work
Report review
Answer by conrad.com
3 months ago
Good day, thank you very much for your positive feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
They were very fast to deliver replacement after my complain. Recomended
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your great feedback! We are happy that you were satisfied with the way we handled the process of replacing a product of your delivery. We hope to welcome you back soon and wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
I ordered this item because it was stated that it would be delivered on 7/4/22the parcel arrived on the 11/4/22 . This delay has cost me 100 euros in extra mooring fees because I had to wait for this delivery .
Report review
Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback! We apologize for the delay in your delivery and for all inconveniences this may have caused. Unfortunately we are not able to tend to your issue on this platform. so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team