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certified since: 8/29/2013
updated on: 6/29/2022
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Reviews for conrad.com
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the most relevant positive review
8 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Verified review
4 months ago
UPS delivery was poor. We stayed home on two days to receive the delivery. On the first day, UPS said that we were not present. We were. On the second day, driver delivered only the converter plugs and said he would have to return again to receive payment and deliver the package. Very inconvenient! It would have also been useful to know about the duty owed when ordering.
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Verified review
4 months ago
To see your ticket ID 15370388
Thank you.
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Verified review
5 months ago
The invoice I received is without VAT which is correct. My business credit card is charged with VAT.
This doesn't make business buys attractive.
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Verified review
5 months ago
Paket erhalten, von 6 Artikel waren 3 defekt.
Reklamation geschickt mit Fotos, keine Antwort.
Kundendienst scheint es nicht zu geben.
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Verified review
5 months ago
The adress was incorrectly writen. The package took longer to come than normal.
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5 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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Verified review
6 months ago
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
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Verified review
6 months ago
The delivery was in schedule but the envelope was completly wet inside.
The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway.
But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
6 months ago
Dear Customer,
Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
Verified review
6 months ago
Hello
When we received 1 of our 7 gas irons, one of them had a small part broken. See picture
What can we do?
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Answer by conrad.com
6 months ago
Dear Customer,
we have forwarded your request to our customer service.
Verified review
6 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
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Verified review
6 months ago
Delivery failed over the weekend and the delivery company lied about the reason - nobody home. We were home all day.
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Answer by conrad.com
6 months ago
Dear customer,
Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
Verified review
6 months ago
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6 months ago
1.Mistake so much of my address
2.Another products not receive
3.shipment paid maybe so much
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Verified review
6 months ago
The repeater is good, but there the power adapter has an European plug only, so not compatible to Australia
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Verified review
7 months ago
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7 months ago
As of now, I received only the USB part of my order.
I will change my rating when the whole purchased package arrives.
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Verified review
7 months ago
The Package was delivered in a store that does not exists. But after a long investigation we found out. Thanks to Posten. 🙁
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Verified review
7 months ago
1. my phone number had not been writen on the parsel label and this was obstacle for on time delivery.
2. The goods were not well packed in the box
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Verified review
7 months ago
The order arrived fairly quickly and the driver was extremely pleasant but the box was badly damaged and the driver was extremely apologetic luckily the wheels were OK so no problems.
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Verified review
8 months ago
Faster response to incoming messages.
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Answer by conrad.com
8 months ago
Dear customer,
a member of our customer service team will contact you immediately by email.
Kind regards,
Your Conrad customer service team