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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Apr 9, 2024
Verified review
You promised to add my phone number and you didn't.
It took me a day to track it down
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Mar 15, 2024
Verified review
Solar powered pumps
I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
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Mar 12, 2024
Verified review
send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
please contact the customer service.
https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 4, 2024
Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok !
Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Feb 23, 2024
Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
all our products are EU plug. Please contact the customer service to initiate a returns process.
Feb 16, 2024
Verified review
box came in damaged and open but luckily non of the content was missing
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Feb 16, 2024
Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Feb 13, 2024
Verified review
in general very pleased with the service and products ,
my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your feedback. We will endeavour to improve the delivery.
Feb 13, 2024
Verified review
Damage envelope Conrad (UPS)- Order number: 2009165524
Good morning,
According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing.
Invoice 9759909139
Order number: 2009165524
Item 1570224 – Qty: 2 (1) received
Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo.
you can contact us to the following email address:
yordan.becerra@fizoptika.com
alison.agius@fizoptika.com
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 3, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 31, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 16, 2024
Verified review
Good variety of products.
Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Jan 12, 2024
Verified review
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping.
I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports.
Hope to get my shipping costs back = 10€
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Dec 29, 2023
Verified review
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 27, 2023
Verified review
Delayed delivery of second product
Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 21, 2023
Verified review
I received the package well damaged, with a broken product...
I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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Dec 19, 2023
Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.