Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Verified review
1 month ago
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Answer by conrad.com
7 days ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
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1 month ago
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Answer by conrad.com
7 days ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day,
thank you for taking the time to give us this great review.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
Kept informed of the progress of the order. Can't fault the order process
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Answer by conrad.com
2 months ago
Good day,
thank you for this great feedback!
We are happy that you are satisfied with the received status information concerning your order.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Good day,
thank your for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
My shopping experience was ruined by klarna. Payment: klarna has taken a double fee. Klarna prevents communication:klarna povides login code, klarna does not accept it.
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Answer by conrad.com
3 months ago
Good day,
thank you for your review.
We apologize, that Klarna spoiled your shopping experience.
Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day,
thank you for taking the time to review our company.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
4 months ago
very efficient
had rather a lot of email confirmations
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Answer by conrad.com
3 months ago
Good day,
thank you for your feedback!
We are happy to hear, that you are satisfied with the services we provide.
Furthermore we want to apologize in case we sent you too many confirmation e-mails.
It´s important to us that the customer is well informed about the status of his delivery.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
4 months ago
Fine, but I would like to have known approximate the hour of the day when the delivery would take place.
So far a good product, and I will tell you in ten years time if the quality is good....
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Answer by conrad.com
3 months ago
Good day,
thank you for your review.
We are sorry that you were not notified about the delivery time in advance.
We hope to convince you of our improvements in the future and wish you all the best.
Your Conrad Customer Service Team
Verified review
4 months ago
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Answer by conrad.com
6 days ago
Good day,
thank you for your positive feedback!
We are happy to hear that you are satisfied with the services we provide.
We wish you the best and hope to welcome you back soon.
Your Conrad Customer Service Team
Verified review
4 months ago
Products arrived safely but it remained with courier for nearly two weeks awaiting custom clearance. UPS could not contact me as the package label didn't have my mobile or email address. Only after I proactively called UPS to check for the delay, I could know its because of my contact details are not mentioned on either bill or packaging sticker. I had to pay for warehouse charges for no fault of mine for this delay. Request Conrad to put customer contact details on Packaging and Bill.
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Verified review
4 months ago
An excellent experience in all respects, only my observation in the free field for the address was not enough to write the full address, which led to a delay in the shipment for a short period.
Thank you so much
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Verified review
4 months ago
You had the parts I needed and I like that I get to order online. And when I had a question it was answered by email.
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