conrad.comReviews

Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service

Τhe worst experience I have had as a buyer in 30 years. The order was placed on March 11 and received on October 6. I kept getting automated messages with a new case number each time and no answers to my questions. I would definitely not recommend this store to anyone and I will not be doing business with them again.

bonjour, je désire recevoir ma commande complète - carton/emballage ouvert de tous les côtés - intérieur les boites sont ouvertes et vide avec quelques clous à côté => photos à l'appui sans l'attente de recevoir mes clous ???? bonne journée mme deprez

Customer service provides hardly any feedback and if they provide feedback it's not connected to the questions asked. Took 4 months until we finally got our delivery

Dear sirs, I finally received the Keter foldable work table today but broken and badly damaged at one of the leg corner. I wish to have a replacement with no added cost or a full refund of my payment from you for the purchase. Attached are the photos I have forwarded to Mr Selva of UPS and which I also attached herewith for your attention. Regards, waiminlam.

The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M. * UPS N° 1Z9337FF0400679537 NOMBRE COMPLETO:= ADOLFO MOLINA MERINO RUT:= 10.986.927-9 TELEFONO:= +56993425245 DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120) CORREO:= adolfo.molina@enel.com

I buy from EU countries, send you my vat number but you take the vat... normally you must sell to another UE company without vat...

HELLO, One asterisk, but it is also a lot. Extremely bad customer service. I'm from Bulgaria. We are a small company engaged in SMD assembly since 1989. The year is not messed up!!!! I did not understand why, as the COMPANY ASTERIX ELECTRONICS OOD is registered for VAT, VAT was charged on the invoice. For reference Invoice no.9742610344 and Customer 52543256. When asked WHY I was told not to ask more than once.....they will answer me. But I haven't received a reply yet. I have several customers from Austria. I never allowed myself to answer that way. Greetings

From customer service I received reply that value under €200 is €46. But when I purchased online your company charged €75. Secondly when I requested for quotation via e mail. Not received quotation but received the freight cot only.

Dear all, i have received my order but the box was empty. When will i get my ordered items?

My parcel was not delivered to me despite being marked as delivered. I tried to contact Conrad twice by email to get some sort of resolution but I have had no response. Very bad customer service.

Please see the discussion between ioan.vranceanu@matefin.com and support@conrad.com. It is incredible what you can do to attract your customers !!!!. If you offer me an email address I can resend the discussion

The packaging was damaged and the delivery late.

Very poor communication.

Did not send item after it was ordered because they changed it so it could not be exported from Germany (again, after I had already ordered). They still charged full shipping, even though half the order was missing. Will not buy again.

The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.

I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros. Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations. Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!

There is one 1 missing. I ordered and paid 6 Wmf 0415240011 induction hob and received ony 5. Can you explain what happened