Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service
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Answer by conrad.com
Oct 18, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize that your order arrived incomplete, broken and late.
We have forwarded your mail to the responsible colleagues, who will get back to you as soon as possible.
Hopefully we can convince you of our improvements in the future.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Oct 6, 2022
Τhe worst experience I have had as a buyer in 30 years. The order was placed on March 11 and received on October 6. I kept getting automated messages with a new case number each time and no answers to my questions. I would definitely not recommend this store to anyone and I will not be doing business with them again.
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Answer by conrad.com
Oct 11, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize that you have received no response to your messages.
Due to an increase in customer requests, longer waiting times can occur.
We have checked our system, your mails have now been answered.
If there are still issues that need attention, please send us a mail to sales@conrad.com.
We wish you all the best,
Your Conrad Customer Service Team
Verified review
Oct 5, 2022
bonjour,
je désire recevoir ma commande complète
- carton/emballage ouvert de tous les côtés
- intérieur les boites sont ouvertes et vide avec quelques clous à côté
=> photos à l'appui
sans l'attente de recevoir mes clous ????
bonne journée
mme deprez
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Answer by conrad.com
Oct 11, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com.
An employee will get back to you shortly.
We wish you all the best,
Your Conrad Customer Service Team
Verified review
Sep 28, 2022
Customer service provides hardly any feedback and if they provide feedback it's not connected to the questions asked. Took 4 months until we finally got our delivery
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Answer by conrad.com
Oct 5, 2022
Good day,
thank you for your feedback!
Due to increased customer inquiries, there may unfortunately be longer waiting times.
We regret that you had to wait very long for your delivery.
We are happy to pass on your criticism to our quality management team and hope to be able to convince you of our improvements soon.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 26, 2022
Dear sirs, I finally received the Keter foldable work table today but broken and badly damaged at one of the leg corner. I wish to have a replacement with no added cost or a full refund of my payment from you for the purchase. Attached are the photos I have forwarded to Mr Selva of UPS and which I also attached herewith for your attention. Regards, waiminlam.
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 23, 2022
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M.
* UPS N° 1Z9337FF0400679537
NOMBRE COMPLETO:= ADOLFO MOLINA MERINO
RUT:= 10.986.927-9
TELEFONO:= +56993425245
DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120)
CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for the fact that you received the wrong product.
Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 22, 2022
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 21, 2022
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Answer by conrad.com
Sep 26, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 15, 2022
I buy from EU countries, send you my vat number but you take the vat... normally you must sell to another UE company without vat...
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Answer by conrad.com
Sep 19, 2022
Good day,
thank you for your feedback!
We apologize for any inconveniences caused
Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 14, 2022
HELLO,
One asterisk, but it is also a lot. Extremely bad customer service. I'm from Bulgaria. We are a small company engaged in SMD assembly since 1989. The year is not messed up!!!! I did not understand why, as the COMPANY ASTERIX ELECTRONICS OOD is registered for VAT, VAT was charged on the invoice. For reference Invoice no.9742610344 and Customer 52543256. When asked WHY I was told not to ask more than once.....they will answer me. But I haven't received a reply yet.
I have several customers from Austria. I never allowed myself to answer that way.
Greetings
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Answer by conrad.com
Sep 19, 2022
Good day,
Thank you for your feedback!
First of all we would like to apologize for the inconvenience caused.
Due to increased customer inquiries, there may unfortunately be delays at the moment.
We have asked you not to send multiple separate requests, as this makes it difficult for us to assign your request, although you can urge an already sent request in the same e-mail anytime.
Unfortunately, we are unable to process your request in this portal, so please email us again at sales@conrad.com.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 14, 2022
From customer service I received reply that value under €200 is €46. But when I purchased online your company charged €75.
Secondly when I requested for quotation via e mail. Not received quotation but received the freight cot only.
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Firstly we apologize for all inconveniences caused.
Unfortunately we are not able to solve this issue on this platform.
We have forwarded your mail to an employee, who will get back to you as soon as possible.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 13, 2022
Dear all,
i have received my order but the box was empty.
When will i get my ordered items?
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for all the inconveniences that were caused.
We have forwarded your mail to the responsible employees, who will contact you about this issue as soon as possible.
We thank you for your understanding and wish you all the best!
Your Conrad Customer Care Team
Verified review
Sep 9, 2022
My parcel was not delivered to me despite being marked as delivered. I tried to contact Conrad twice by email to get some sort of resolution but I have had no response. Very bad customer service.
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests, longer waiting periods can unfortunately occur.
We apologize that you have not yet received your order.
Your mail has been forwarded to an employee who will get back to you as soon as possible.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Sep 5, 2022
Please see the discussion between ioan.vranceanu@matefin.com and support@conrad.com. It is incredible what you can do to attract your customers !!!!.
If you offer me an email address I can resend the discussion
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Answer by conrad.com
Sep 14, 2022
Good day,
thank you for your feedback!
Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Aug 31, 2022
The packaging was damaged and the delivery late.
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Verified review
Aug 22, 2022
Very poor communication.
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Answer by conrad.com
Aug 26, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests and the current pandemic, longer waiting times can unfortunately ocurr.
Hopefully we will be able to convince you of our improvements in the near future.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Aug 7, 2022
Did not send item after it was ordered because they changed it so it could not be exported from Germany (again, after I had already ordered).
They still charged full shipping, even though half the order was missing.
Will not buy again.
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Answer by conrad.com
Aug 8, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 28, 2022
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
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Answer by conrad.com
Aug 4, 2022
Good day,
thank you for your feedback!
We apologize for the fact that you were not notified and updated about the status of your order.
Should there be any issues in the future, please contact us via mail at sales@conrad.com.
We thank you for your patience and wish you a nice day!
Your Conrad Customer Service Team
Verified review
Jul 25, 2022
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros.
Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations.
Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
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Answer by conrad.com
Jul 26, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur.
We have forwarded your mail to the responsible employees, who will get back to you as soon as possible.
We thank you for your patience and wish you all the best!
Your Conrad Customer Service Team
Verified review
Jul 21, 2022
There is one 1 missing. I ordered and paid 6 Wmf 0415240011 induction hob and received ony 5. Can you explain what happened
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Answer by conrad.com
Jul 26, 2022
Good day,
thank you for your feedback!
We apologize for any inconveniences caused.
Unfortunately we are not able to solve the issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it.
We wish you all the best!
Your Conrad Customer Service Team
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