conrad.com- Logo - reviews

conrad.comReviews

: 4,465Good

4.37

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

834 verified reviews in the last 12 months

4,465 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
Report review

Show all positive reviews

the most relevant critical review


5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review

Show all critical reviews

Reviews for conrad.com

Filter 
Sort by Latest first 
(27)
(68)
 Verified review
5 months ago
When selling to the UK, please calculate the VAT / Customs figures properly - this items was significantly more expensive that expected. I didn't even realise you were not a UK company until after I had ordered.
Report review
 Verified review
6 months ago
Product faulty, They do not reply to emails, having to seek legal advice for a refund. AVOID!
Report review
 Verified review
6 months ago
why do you offer an article in your international shop and tell me one week later, after having sended only some additional items of my order, that the main article will be only shipped to germany? and why you charged my triple price for shipment?
Report review
 Verified review
6 months ago
You offered me 20 euro discount on my birthday. When I tried to use it it did not work. My email from 3 February asking for delails how to use the discount has still not been replied to. My request for the discount to be applied when placing the order was also ignored.
Report review
 Verified review
6 months ago
Please send us the correct parts as per order.
Report review
 Verified review
6 months ago
We ordered 25 no.s of Float Switches. However, to our dismay, we could find only 24 numbers. One piece of the float switch is missing in the box.
Report review
 Verified review
6 months ago
To see your ticket ID 15370388 Thank you.
Report review
 Verified review
6 months ago 
Deeply disappointed with the i250, I have spent hours trying to firstly connect to the internet, it just doesn’t want to know. Now it is not connecting to DAB, please help me sort it out, it’s expensive to return it!!
Report review
 Verified review
6 months ago
Three days later and nobody has got back me still my good arrived broken and damaged?????
Report review
 Verified review
6 months ago
Report review
 Verified review
6 months ago
My Zipper vacuum arrived brocket and unusable and nobody has got back to me about a refund or how to fix the problem.
Report review
 Verified review
6 months ago
Report review
 Verified review
6 months ago
Report review
 Verified review
6 months ago
Deliver all ordered parts. One packet was empty & parts that we didn't order were delivered. Have a contact point on your website for problems & not have a ticket system that takes several weeks to be closed without having a response. If you have a wrong delivery you need to resolve this quickly since it affects businesses to not receive all goods that are ordered.
Report review
 Verified review
6 months ago
Paket erhalten, von 6 Artikel waren 3 defekt. Reklamation geschickt mit Fotos, keine Antwort. Kundendienst scheint es nicht zu geben.
Report review
 Verified review
6 months ago
Report review
 Verified review
7 months ago
not recommendable. bad attention
Report review
 Verified review
7 months ago
Never again
Report review
 Verified review
7 months ago
I received your shipment a few minutes ago The lamp is broken, as you can see in the image no appreciable damage to the outer packaging indicate how to solve they don't respond to tickets I do not recommend . very bad service
Report review
 Verified review
7 months ago
to send a package of 35 by 24 cm for credit card sleeves of 10 by 7 cm is really overkill. If you use UPS who can't deliver at home and send the package to a delivery place at the other side of the town I have second thoughts to order something from you.
Report review