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updated on: 8/17/2022
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Reviews for conrad.com
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the most relevant positive review
9 months ago
Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Verified review
7 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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Verified review
7 months ago
Kjøpte rotorblad til en drone for 9euro. Og etter bestillingen er bekreftet krever dere 50euro i frakt. Ingen svar når jeg prøver å avbestille. Pakken veier 1kg, men det er pappen dere sender det i. Rotorbladene veier 20gram. Kunne sendt det i postkassen for under 1euro. Forbanna svindlere!!!
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Verified review
7 months ago
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
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Verified review
7 months ago
The delivery was in schedule but the envelope was completly wet inside.
The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway.
But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
7 months ago
Dear Customer,
Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
Verified review
7 months ago
Hello
When we received 1 of our 7 gas irons, one of them had a small part broken. See picture
What can we do?
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Answer by conrad.com
7 months ago
Dear Customer,
we have forwarded your request to our customer service.
Verified review
8 months ago
I received a box full of construction helmets instead a pc case
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Answer by conrad.com
7 months ago
Dear customer,
we apologize for the inconvenience caused to you. Our customer service will contact you as soon as possible.
Verified review
8 months ago
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Verified review
8 months ago
You take from my credit card money for two device ,diverved only one. Without that I got my money back. very bad service.
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Answer by conrad.com
7 months ago
Dear customer,
we are sorry that your order did not work better. Our customer service will contact you as soon as possible.
Verified review
8 months ago
I ordered some cable covers. When they arrived they were bent already. I think they were bent on their way to Finland because the package was also bent.
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Verified review
8 months ago
We received a product totally diferente that we order
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Answer by conrad.com
8 months ago
Dear customer,
we apologize for the inconvenience. Our customer service will contact you as soon as possible.
Verified review
8 months ago
I paid for deliverance to my door but I had to go and pick it up at a tobacco place quite a bit from where I live. UPS were supposed to deliver at my door and they claimed that I was not at home. This is not true as I was at my apartment all day without any calls or door ring bells at my door. Considering I ordered 4 Vaccum cleaner bags where I paid nearly the same amount for these bags, I do feel that I was lured.
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Verified review
8 months ago
Kettle arrived very quickly but is faulty - after repeated emails to Conrad I have received nothing but a confirmation that they have received my email - 5 weeks ago. I would not buy from again
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Verified review
8 months ago
Första och sista gången. Lovad hemleverans kom aldrig. UPS meddelade inte var paketet lämnats. RIKTIGT DÅLIGT.
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Verified review
9 months ago
I have tried to contact Conrad customer services multiple times and have received no response. Extremely poor service.
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Answer by conrad.com
9 months ago
We are sorry that you waited so long for a response from our customer service. We will contact you as soon as possible.
Verified review
9 months ago
The Package was delivered in a store that does not exists. But after a long investigation we found out. Thanks to Posten. 🙁
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Verified review
1. my phone number had not been writen on the parsel label and this was obstacle for on time delivery.
2. The goods were not well packed in the box
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Verified review
9 months ago
I bought then because on the website, you had stock.
After ordering, it seems that there was no stock - Delivery now is months later.
This is pure deception !
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Verified review
9 months ago
Order arrived broken in bits as they failed to pack it properly. It was loose in the box allowing the items to smash together in transit. Useless.
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Answer by conrad.com
9 months ago
Dear customer,
our customer service will contact you as soon as possible.
Verified review
9 months ago
I have not received this order yet.
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Answer by conrad.com
9 months ago
Dear customer,
we would like to apologize for the inconvenience caused. Your order has been canceled.
Verified review
9 months ago
I received the package on November 15, the package should have contained 3 items, it contained only 1. I immediately contacted their support, until today I have not received any response from them, even though I have already sent 2 tickets. I do not recommend buying from this store.
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Answer by conrad.com
9 months ago
Dear Customer,
we apologize for the inconvenience. Our customer service will contact you as soon as possible.