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conrad.comReviews

: 4,818Good

4.24

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

689 verified reviews in the last 12 months

4,818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
May 6, 2022
pacco non arrivato a destinazione. non riesco a contattare nessuno per avere info.
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Answer by conrad.com
May 6, 2022
Good day, thank you for your feedback! We are sorry that you have not yet received your order. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Thank you in advance, Your Conrad Customer Service Team
 Verified review
May 5, 2022
Hej Idag 5/5 fick jag beställd Skil bandslipmaskin. Det var fel på den: Dammpåsen lossnade, pga dålig spärrfunktion, plastsnäppet fastnade inte i avsedd hake. Var god skicka en ny dammpåse med bra låsning, tack. Med vänlig hälsning Lisskulla Lindgren Fornby Österängsvägen 11 793 97 Siljansnäs Tel 070/222 69 07 eller 070/250 25 18
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Answer by conrad.com
May 6, 2022
Good day, thank you for your honest feedback! We apologize for any issues concerning your order. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Thank you in advance, Your Conrad Customer Service Team
 Verified review
May 5, 2022
I have been handed over an empty box with just the invoice .The batteries which I ordered are missing.
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Answer by conrad.com
May 6, 2022
Good day, thank you for your honest feedback! We want to apologize for all inconveniences caused. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Please attach the photos you took to your message. Thank you in advance, Your Conrad Customer Service Team
 Verified review
May 3, 2022
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 Verified review
Apr 29, 2022
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Answer by conrad.com
May 3, 2022
Good day, thank you for your review. We regret, that you were not satisfied with the services we provided. If there is anything you would like to explain to us in detail, please send us an e-mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 28, 2022
packing was very poor . material was came out the box. delivery time was good. should improve on the packing.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your honest review. We are glad that you are happy with the delivery and apologize for the faulty packaging in which you received your order. We will gladly forward your critique to our quality management department and hope to convince you of our improvements soon! If there is anything faulty about the product due to the packaging, please send us an e-mail to sales@conrad.com, so we can solve any issues. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 25, 2022
package was received empty (!) - just with delivery note included. What a rip-off.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your feedback! We want to apologize for all inconveniences caused. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
Apr 25, 2022
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
Apr 28, 2022
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
Apr 21, 2022
Customer service was very bad, even with the language barrier it was impossible to get hold of anyone to have a chat and when I did they were unhelpful. But my biggest problem that unlike many other European businesses they did not include duty on the product so if the prices look overly competitive online it is because when the product arrives there is a large duty bill also. I had to pay nearly £60 on top of cost and when I tried to cancel the order, again there was no help from customer service. It is unacceptable since I use other European companies and they are much more efficient. Very disappointed.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest review. We are sorry that your customer service experience was not positive. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the future. If you still have a problem that needs to be solved, please send us an e-mail to sales@conrad.com, so we can look into it. We wish you the best. Your Conrad Customer Service Team
 Verified review
Apr 19, 2022
5* excellent service and delivery. Thank you.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you very much for your positive review. We are happy to hear that we were able to satisfy you with our delivery and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
Apr 19, 2022
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your review. We are sorry to hear that your delivered product was faulty. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest feedback! We are sorry to hear that you have not yet received a response from our cutomer service team. Due to the current pandemic and an increased number in customer e-mails, there can unfortunately be delays in tending to your issue. We have assigned your e-mails to the responsible employees so that your issue can be resolved as fast as possible. We apologize for the inconveniences and hope to welcome you back soon nontheless. Your Conrad Customer Service Team
 Verified review
Apr 13, 2022
I ordered from here as my components were due to arrive in three days that was guaranteed. A week later they arrived when ordering via Fruugo no mention was made of the seller being in Germany not my country the UK and worst of all the box massive 30 × 20 box for three small passive components.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest review. Sorry to hear, that the delivery time of your order was delayed. We also want to apologize for not sending your order in an adequate packaging. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Apr 12, 2022
 
Frais d'expédition trop chères!
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We are sorry to hear that you are not happy with the price of our shipping fees and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Apr 11, 2022
I ordered this item because it was stated that it would be delivered on 7/4/22the parcel arrived on the 11/4/22 . This delay has cost me 100 euros in extra mooring fees because I had to wait for this delivery .
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest feedback! We apologize for the delay in your delivery and for all inconveniences this may have caused. Unfortunately we are not able to tend to your issue on this platform. so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
Apr 7, 2022
I didn't received my item. Order two sets of pumps on 28th Mar 2022, only received one set of pump on 4th April 2022. Been wrote email to conrad since day1 but until today still hasn't get any response. I also checked with UPS, they confirmed that only one set is sending out from your side. Kindly advise or refund. Invoice number: 9737198259
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest feedback. We want to apologize for the fact that there is an item missing from your order and that you have not yet received a response to your e-mails. Due to the current pandemic and an increased number of customer requests, delays in replies can unfortunately occur. We have forwarded your e-mails to the responsible employees and hope that your issues are resolved as quick as possible. We thank you for your patience and wish you all the best. Your Conrad Customer Service Team
 Verified review
Apr 7, 2022
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Answer by conrad.com
Apr 22, 2022
Good day, we are sorry that you are not happy with us. If there is any issue that you would like to explain to us in particular, please let us know. Your Conrad Customer Service Team
 Verified review
Apr 6, 2022
The goods were really badly packed and arrived damaged
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We want to apologize for the late response and the issues that occurred with your order in advance. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it and hopefully solve it as quickly as possible. Your Conrad Customer Service Team
 Verified review
Apr 1, 2022
Kein Service, kein Ansprechpartner, nur wieder
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Answer by conrad.com
Apr 22, 2022
Guten Tag, vielen Dank für Ihr ehrliches Feedback! Wir bedauern, dass Sie mit unserem Service nicht zufrieden sind. Bitte schreiben Sie uns eine Mail an sales@conrad.com, sollten Sie noch ein offenes Anliegen haben. Wir hoffen, Sie bald von unseren Verbesserungen überzeugen zu können und wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
Mar 30, 2022
We are not satisfied because we wrote you many times about our last order and we still have not received any feedback and our case is still open.
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