conrad.comReviews:
298 reviews in the last 12 months5,216 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Nov 2, 2023
Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Nov 1, 2023
Verified review
Never received the package
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Oct 20, 2023
Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Oct 19, 2023
Verified review
electromagnets its-ms-4027-24vdc (6 pcs)
Thanks for the quick response and the UPS shipment that arrived within 7 days.
Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side.
A good and successful day!
Boyko Staykov,
S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 12, 2023
Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Sep 25, 2023
Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer,
please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Sep 20, 2023
Verified review
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WG
W G.
Spanien
Sep 14, 2023
Verified review
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Sep 11, 2023
Verified review
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Sep 11, 2023
Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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Sep 9, 2023
Verified review
Incomplete Product
Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
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Sep 5, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 5, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Aug 26, 2023
Verified review
Shipping
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Aug 25, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
GM
G M.
Stockholm
Aug 22, 2023
Verified review
Conrad good, UPS not so
Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 17, 2023
Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 11, 2023
Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars
Aug 7, 2023
Verified review
Most arrogant feedback
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
you were offered the opportunity to return the other item, which you did not take up.