conrad.comReviews:
296 reviews in the last 12 months5,211 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Mar 3, 2024
Verified review
Professional service, good treatment and very fast delivery. I recommend it!
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Feb 23, 2024
Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
all our products are EU plug. Please contact the customer service to initiate a returns process.
Mar 19, 2024
Verified review
Professional reliable service. Quality products.
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Mar 8, 2024
Verified review
Ordering was easy and the goods quickly arrived.
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Mar 7, 2024
Verified review
Huge selection. Extremely fast delivery.
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Feb 28, 2024
Verified review
Conrad is best , product is super good !
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Mar 13, 2024
Verified review
Fast delivery.
Excellent communications
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 27, 2024
Verified review
after sales service and availability
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 29, 2024
Verified review
Speed and accuracy
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 26, 2024
Verified review
Excellent service!
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Mar 5, 2024
Verified review
Always correct!!!
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you for your positive feedback.
Mar 12, 2024
Verified review
Quick service
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Mar 22, 2024
Verified review
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Mar 20, 2024
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Feb 29, 2024
Verified review
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Answer by conrad.com
Mar 10, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 29, 2024
Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Mar 13, 2024
Verified review
My order didn’t arrive
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
we are very sorry about this situation. Please contact customer service at sales@conrad.com.
https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 12, 2024
Verified review
send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
please contact the customer service.
https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Feb 13, 2024
Verified review
Damage envelope Conrad (UPS)- Order number: 2009165524
Good morning,
According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing.
Invoice 9759909139
Order number: 2009165524
Item 1570224 – Qty: 2 (1) received
Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo.
you can contact us to the following email address:
yordan.becerra@fizoptika.com
alison.agius@fizoptika.com
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Feb 13, 2024
Verified review
in general very pleased with the service and products ,
my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your feedback. We will endeavour to improve the delivery.