conrad.comReviews

Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).

Man fragt sich, wofür es eine Rubrik „Bemerkungen“ im Bestellformular gibt, wenn dieses ignoriert wird. Ich hatte gebeten, das Paket mit DHL und nicht mit UPS zu versenden, da die zeitgerechte Zustellung in Rumänien nicht funktioniert und das Paket primär eine Woche bei denen im Lager herumliegt. Auf dem Versandetikett ist dies sogar zweimal angeführt. Entweder sind die Leute blind, die den Versand machen oder es ist denen egal. Weiters ist auf dem Versandetikett die Telefonnummer nicht vermerkt, sodass sich der Fahrer einen Wolf im ländlichen Gebiet sucht. Alles in allem ein fürchterlich schlechter Versandservice, der mich in Zukunft davon abhalten wird wieder mehr bei Conrad zu bestellen. Ein Anbieter aus der USA bewerkstelligt eine Bestellung mit ca. 50 Posten in einem Tag und die Bauteile sind innerhalb von drei Tagen bis zur Haustür geliefert. Das nenne ich Service!

I received the package after 2 weeks!!! You have the worst possible courier!!! It is not possible for a parcel to stay in their warehouse in Romania for 1 week! I have parcels from China ordered after the one from Conrad and they arrived before him! I will never order from this store again, unless you offer DHL shipping.

There is no mains cable with the bosch, hedge trimmers i purchased.. why is that

Please for my next orders you write on the parcel my mobile phone the courier could find me easier !

Nothing to comment on right away. Overall it works great.

Wrong pricing on invoice ie invoice stated 26.98 euros ...60.88 euros was taken from my account. First part of delivery ok, second items were delayed by one week approx. After near one month I emailed sales the dept (KATRIN WOLBANG) only to be told that the delay will be an extra few weeks....I explained that if they arrived by this date I will NOT cancel and will NOT give negative feedback....However WOLBANG emailed me again asking why I would be giving negative feedback...I explained yet again that I would NOT if the items were delivered as she promised....I asked her not to email me again and waste anymore of my time as the only email I wanted to receive was when the items were delivered...SHE EMAILED ME AGAIN!!!!.......I have now cancelled the order and demand a full refund....As yet I have only given negative feedback to your company,but feel that if this issue is not resolved and apologies given,I will go to social media

The package was not delivered

Efficient service and comms , recommened.

Goods (transformers) where received in good shape in spite of very poor packaging (boxes arrived beaten). Prices where nice, as also was the tech support, that helped us nicely.

We are satisfied that conrad hold to their commitment to supply even though the propose delivery date had past.

Order came with missing items

Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.