conrad.com

Reviews

Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.

We received the power supply bended from the back.

Quick delivery.

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?

You send the parcel w/o my sharp delivery address and phone! UPS late with one week because of this but the goods was emergency one peaces!

Pathetic delivery service. Expensive produc9.

We had ordered and paid for 03 (Three) Pieces of Apple 5W USB Power Adapter Charger BUST WE HAVE RECEIVED ONLY 02 (Two) Units thru' UPS Express Pvt Ltd. Kindly arrange to refund for 01 (One) Unit.

We did not got the shipment. Where is it?

I've requested to cancelled the order same but still processed and dispatched.

Quantity received is short of 10pcs out of 24pcs we order.

My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time. The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.

The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional

Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery

Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel

Hi, You should have possibility to choose express delivery

For the future please use national post service instead of UPS. I had to pay fees... Cheers

Problem with delivery due to uncorrect label issued by your staff

conrad was OK, website clear, efficient start and communication