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conrad.comReviews

: 4,624Good

4.33

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

842 verified reviews in the last 12 months

4,624 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(83)
 Verified review
Sep 23, 2022
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M. * UPS N° 1Z9337FF0400679537 NOMBRE COMPLETO:= ADOLFO MOLINA MERINO RUT:= 10.986.927-9 TELEFONO:= +56993425245 DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120) CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
12 days ago
Good day, thank you for your feedback! Firstly we want to apologize for the fact that you received the wrong product. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 14, 2022
HELLO, One asterisk, but it is also a lot. Extremely bad customer service. I'm from Bulgaria. We are a small company engaged in SMD assembly since 1989. The year is not messed up!!!! I did not understand why, as the COMPANY ASTERIX ELECTRONICS OOD is registered for VAT, VAT was charged on the invoice. For reference Invoice no.9742610344 and Customer 52543256. When asked WHY I was told not to ask more than once.....they will answer me. But I haven't received a reply yet. I have several customers from Austria. I never allowed myself to answer that way. Greetings
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Answer by conrad.com
Sep 19, 2022
Good day, Thank you for your feedback! First of all we would like to apologize for the inconvenience caused. Due to increased customer inquiries, there may unfortunately be delays at the moment. We have asked you not to send multiple separate requests, as this makes it difficult for us to assign your request, although you can urge an already sent request in the same e-mail anytime. Unfortunately, we are unable to process your request in this portal, so please email us again at sales@conrad.com. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
12 days ago
Dear sirs, I finally received the Keter foldable work table today but broken and badly damaged at one of the leg corner. I wish to have a replacement with no added cost or a full refund of my payment from you for the purchase. Attached are the photos I have forwarded to Mr Selva of UPS and which I also attached herewith for your attention. Regards, waiminlam.
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Answer by conrad.com
12 days ago
Good day, thank you for your feedback! Firstly we want to apologize for the inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 days ago
Τhe worst experience I have had as a buyer in 30 years. The order was placed on March 11 and received on October 6. I kept getting automated messages with a new case number each time and no answers to my questions. I would definitely not recommend this store to anyone and I will not be doing business with them again.
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 Verified review
2 days ago
bonjour, je désire recevoir ma commande complète - carton/emballage ouvert de tous les côtés - intérieur les boites sont ouvertes et vide avec quelques clous à côté => photos à l'appui sans l'attente de recevoir mes clous ???? bonne journée mme deprez
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 Verified review
Sep 14, 2022
From customer service I received reply that value under €200 is €46. But when I purchased online your company charged €75. Secondly when I requested for quotation via e mail. Not received quotation but received the freight cot only.
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we apologize for all inconveniences caused. Unfortunately we are not able to solve this issue on this platform. We have forwarded your mail to an employee, who will get back to you as soon as possible. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 9, 2022
My parcel was not delivered to me despite being marked as delivered. I tried to contact Conrad twice by email to get some sort of resolution but I have had no response. Very bad customer service.
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Due to an increase in customer requests, longer waiting periods can unfortunately occur. We apologize that you have not yet received your order. Your mail has been forwarded to an employee who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
10 days ago
Customer service provides hardly any feedback and if they provide feedback it's not connected to the questions asked. Took 4 months until we finally got our delivery
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Answer by conrad.com
3 days ago
Good day, thank you for your feedback! Due to increased customer inquiries, there may unfortunately be longer waiting times. We regret that you had to wait very long for your delivery. We are happy to pass on your criticism to our quality management team and hope to be able to convince you of our improvements soon. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 13, 2022
Dear all, i have received my order but the box was empty. When will i get my ordered items?
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for all the inconveniences that were caused. We have forwarded your mail to the responsible employees, who will contact you about this issue as soon as possible. We thank you for your understanding and wish you all the best! Your Conrad Customer Care Team
 Verified review
Sep 22, 2022
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Answer by conrad.com
12 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 21, 2022
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Answer by conrad.com
12 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that you were not properly informed about the details of the ordered product. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Thank you for your patience! Your Conrad Customer Service Team
 Verified review
Sep 5, 2022
Please see the discussion between ioan.vranceanu@matefin.com and support@conrad.com. It is incredible what you can do to attract your customers !!!!. If you offer me an email address I can resend the discussion
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 31, 2022
The packaging was damaged and the delivery late.
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 Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that UPS caused you troubles. Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize that you were charged additionally. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 25, 2022
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros. Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations. Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur. We have forwarded your mail to the responsible employees, who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 19, 2022
I just opened the package and to my great disappointment I see that the instrument has many signs that show that it is used. On the Duspol inscription the color is worn and on the back side there are many scratches. A new instrument cannot have all these problems. Expected immediately answer from the company
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We are sorry that the product you received seems to have already been used. Your issue has already been tended to by our customer service colleagues. We apologize for the inconveniences caused and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We apologize for the fact that you were not notified and updated about the status of your order. Should there be any issues in the future, please contact us via mail at sales@conrad.com. We thank you for your patience and wish you a nice day! Your Conrad Customer Service Team
 Verified review
Jul 12, 2022
Poor response would never prefer to Purchase from Conrad due to thier mail replies & thier Courier UPS for whom we had to face issue
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for your honest feedback! We apologize for any inconveniences caused. Due to a shortage in staff, there may be a longer waiting time for your request to be answered. We hope to be able to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team