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conrad.comReviews

: 4,405Good

4.39

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
4 months ago
You had the parts I needed and I like that I get to order online. And when I had a question it was answered by email.
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 Verified review
4 months ago
Not sure if this came from the handling or shipping, but boxes were fine before we opened it.
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 Verified review
4 months ago
Coustom and GST charge extra for (India+ state) delivery on order your site.
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 Verified review
4 months ago
Much tooooooo late but otherwise OK. Fine to have delivery to my front door!
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 Verified review
4 months ago
very efficient had rather a lot of email confirmations
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Answer by conrad.com
3 months ago
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
The goods were really badly packed and arrived damaged
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Answer by conrad.com
3 months ago
Good day, thank you for your feedback! We want to apologize for the late response and the issues that occurred with your order in advance. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it and hopefully solve it as quickly as possible. Your Conrad Customer Service Team
 Verified review
4 months ago
The box arrived torn and repaired by someone.
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 Verified review
4 months ago
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Answer by conrad.com
7 days ago
Good day, thank you for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We wish you the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
4 months ago
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 Verified review
4 months ago
We ordered a printer on 16th March 2022. On 24th March, an adaptor plug arrived, but no printer. We are still waiting for the printer, and have had no more communication from your company. We are worried that the item has been lost or misplaced, as it is now 12 days since we paid for it. The order details are attached. Customer number Order number 0052533205 2000454090 Canon PIXMA G4511 2316C023AA Colour inkj Item price: EUR 275.00 Quantity: 1 Piece(s) Total price: EUR 275.00 Subtotal: EUR 281.99 Shipping costs: EUR 6.99 VAT: Total: EUR 281.99 2019© Conrad Electronic International GmbH & Co. KG Durisolstraße 2, A-4600 Wels, Austria Managing Directors: Jürgen Bersenkowitsch, Markus A. Zettl Company Reg No: FN 366449 x VAT Reg No: ATU 66596702 Place of jurisdiction: Regional court of Wels, Austria
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 Verified review
4 months ago
Het voltage van de Powerspot gemeten met een multimeter en deze haalt 5,4 volt maar meestal amper 3,5 volt. Dit zou volgens de beschrijving rond de 25 volt moeten liggen. Het ziet er naar uit dat dit een reeds eerder retour gedaan exemplaar is want de verpakking is erg slordig en de plastic zakjes waren reeds geopend. De montage set om het handvat te monteren ontbreekt op een boutje na. Ik denk dat het thermisch element kapot is waardoor de opgewekte spanning ver onder de waarden blijft. Alvast dank voor uw reactie, Met vriendelijke groeten Martijn Kuipers
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 Verified review
3 months ago
I didn't received my item. Order two sets of pumps on 28th Mar 2022, only received one set of pump on 4th April 2022. Been wrote email to conrad since day1 but until today still hasn't get any response. I also checked with UPS, they confirmed that only one set is sending out from your side. Kindly advise or refund. Invoice number: 9737198259
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Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback. We want to apologize for the fact that there is an item missing from your order and that you have not yet received a response to your e-mails. Due to the current pandemic and an increased number of customer requests, delays in replies can unfortunately occur. We have forwarded your e-mails to the responsible employees and hope that your issues are resolved as quick as possible. We thank you for your patience and wish you all the best. Your Conrad Customer Service Team
 Verified review
4 months ago
Your communication with UK customers is absolutely shocking. I sent no fewer than 10 e-mails which were un-responded to. I resorted to trying to contact you via facebook and twitter ! We waited over 6 weeks for delivery of items listed as available for dispatch in 2-3 days. Shocking service
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 Verified review
4 months ago
why do you offer an article in your international shop and tell me one week later, after having sended only some additional items of my order, that the main article will be only shipped to germany? and why you charged my triple price for shipment?
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 Verified review
4 months ago
We are not satisfied because we wrote you many times about our last order and we still have not received any feedback and our case is still open.
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 Verified review
4 months ago
You offered me 20 euro discount on my birthday. When I tried to use it it did not work. My email from 3 February asking for delails how to use the discount has still not been replied to. My request for the discount to be applied when placing the order was also ignored.
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 Verified review
4 months ago
When selling to the UK, please calculate the VAT / Customs figures properly - this items was significantly more expensive that expected. I didn't even realise you were not a UK company until after I had ordered.
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 Verified review
4 months ago
Product faulty, They do not reply to emails, having to seek legal advice for a refund. AVOID!
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 Verified review
4 months ago
I recieve a parcel including order from other company . Not my goods
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 Verified review
4 months ago
Kein Service, kein Ansprechpartner, nur wieder
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Answer by conrad.com
3 months ago
Guten Tag, vielen Dank für Ihr ehrliches Feedback! Wir bedauern, dass Sie mit unserem Service nicht zufrieden sind. Bitte schreiben Sie uns eine Mail an sales@conrad.com, sollten Sie noch ein offenes Anliegen haben. Wir hoffen, Sie bald von unseren Verbesserungen überzeugen zu können und wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team