conrad.comReviews:
296 reviews in the last 12 months5,211 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
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Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Dec 19, 2023
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das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
May 9, 2023
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Nov 30, 2023
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you very much for the positive feedback.
Please let us know how we can improve our service to get 5 stars.
Nov 23, 2023
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Answer by conrad.com
Nov 27, 2023
Dear Customer,
thank you very much for your positive feedback.
Sep 20, 2023
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WG
W G.
Spanien
Sep 14, 2023
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Sep 11, 2023
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Sep 5, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 5, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Aug 25, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
Aug 17, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.
May 11, 2023
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May 10, 2023
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Jun 1, 2023
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they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
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Nov 7, 2023
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Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Aug 7, 2023
Verified review
Most arrogant feedback
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer,
you were offered the opportunity to return the other item, which you did not take up.
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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CV
Chris v.
Den Haag
Dec 1, 2023
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Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Dec 5, 2023
Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to check your complaint.
Jun 6, 2023
Verified review
Quantity received is short of 10pcs out of 24pcs we order.
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