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conrad.comReviews

: 4,405Good

4.39

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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
11 months ago 
The courier lied about us not being at the adress. Next day, the same courier arrived ( I asked him if he was the one delivering one day before and he confirmed), he did not know were the adress was, it was necesary for me to meet him in front of one bank that he knew.
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10 months ago 
Not impressed with a massive £78 import cost when the advert stated vat included. I allready paid 411.99 euros for the lights. Not very competitive when you have to factor in the import taxes on top. Not impressed at all with this companies trading policies.
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 Verified review
1 year ago
The goods were fine but I was astonished to be charged at point of delivery an extra £48 customs tax, this was never clear when the item was purchased, particularly as I have purchased two other archer items and there was no additional charge. Disappointed.
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 Verified review
9 months ago
5 Stars for Conrad, excellent product that oozes quality, good price, and fast informative service - despite oovid and Brexit. 2 Stars for UPS who couldn't give a time slot for delivery (even am or pm) unlike every other courier.
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8 months ago
Hello i want to buy now "Détecteur d'occupation des voies, x4 TRAIN MODULES 26301" but conrad .fr don't show it and i suppose that my register on conrad.com is not working in other selling points best regards abel paiva
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9 months ago
I rated Good for the goods were delivered without the certificate of conformance. I still need a copy of this document. Can you send it to me by email at arnaud.steichen@cae-aviation.com? Many thanks for your assistance.
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11 months ago 
Item delivered exactly on time and undamaged. But the box containing item wasn’t robust enough to survive the journey. Almost completely torn open. But completely happy with the updates and service.
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8 months ago 
The order arrived fairly quickly and the driver was extremely pleasant but the box was badly damaged and the driver was extremely apologetic luckily the wheels were OK so no problems.
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6 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
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6 months ago
I am very happy with your service. Received the item quickly. I am sorry to inform you that the packing was sub standard. I would love to have good quality packaging for next order.
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5 months ago
Thank you, it was my first online purchase on your site, but I have been to your physical store many times when I am working in Austria. Best regards, Manuel
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1 year ago
When UPS gives a delivery time between 9:30 and 1:30 an I leave home at 3:00 then I must pick--up my parcel at the other part of the town. That is not nice.
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10 months ago 
The product seemed better than anything available in the U.K. HOWEVER,WITHOUT INSTRUCTIONS IN ENGLISH<I AM UNABLE TO SET ANY OF THE PROGRAMMES>PLEASE HELP!
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1 year ago
It took longer than expected to arrive BUT they have an extremely friendly and transparent Customer Service who were really quick to answer any issues
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5 months ago
The invoice I received is without VAT which is correct. My business credit card is charged with VAT. This doesn't make business buys attractive.
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10 months ago
You doesn’t answer my messages, i paid alot of money because a mistake you did and nobody answer me. I be glad if someone will come back to me
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9 months ago
products and deliverece from Germany is OK, UPS is a lousy transporter in PT. Please next time use another transporter , DHL ?
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1 year ago 
Very, very, very bad packaging. The merchandise traveled loose inside the package. One of the bottles opened and spilled half.
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1 year ago 
Goods are exactly as described. Price and shipment good. Customer service could be a day faster...but was fully acceptable.
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1 year ago
Astonished to be charged an additional £48 on delivery as a customs charge. That was never clear when the time was sold.
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