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conrad.comReviews

: 4,818Good

4.24

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 1, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

689 verified reviews in the last 12 months

4,818 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Sep 13, 2022
Dear all, i have received my order but the box was empty. When will i get my ordered items?
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for all the inconveniences that were caused. We have forwarded your mail to the responsible employees, who will contact you about this issue as soon as possible. We thank you for your understanding and wish you all the best! Your Conrad Customer Care Team
 Verified review
Sep 9, 2022
My parcel was not delivered to me despite being marked as delivered. I tried to contact Conrad twice by email to get some sort of resolution but I have had no response. Very bad customer service.
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Due to an increase in customer requests, longer waiting periods can unfortunately occur. We apologize that you have not yet received your order. Your mail has been forwarded to an employee who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 7, 2022
The parcel is delivered Probably missorted and UPS had put it in my neighbours box. Regards Petet Stillberg
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for this update. We apologize that the parcel was delivered to the wrong address. This will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements soon. Your Conrad Customer Service Team
 Verified review
Sep 7, 2022
The parcel has not arrived as promissed. Checking the tracking it should have been delivered at my postbox 08.52, but the box was empty today when I looked. Can you investigate and keep me informed. Regards Peter Stillberg
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for the fact that you have not yet received your order. Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com. An employee will get back to you as soon as possible. We wish you all the best! Your Conrad Customer Care Team
 Verified review
Sep 5, 2022
Please see the discussion between ioan.vranceanu@matefin.com and support@conrad.com. It is incredible what you can do to attract your customers !!!!. If you offer me an email address I can resend the discussion
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 31, 2022
The packaging was damaged and the delivery late.
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 Verified review
Aug 26, 2022
bonjour la piece est parfaite mais j ai pense que le prix de la livraison est trop chere et l emballage est surdimentioné par rapport a la piece une simple envelope aurait suffit merci
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for your feedback! We apologize that the packaging of your order was too big. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 23, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 18, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 17, 2022
 
Тhere is no recipient phone number on the package label, this creates a delivery problem.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that there were problems concerning the delivery. Your critique will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements in the near future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that you were not properly informed about the details of the ordered product. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Thank you for your patience! Your Conrad Customer Service Team
 Verified review
Aug 1, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 29, 2022
Avialaibilty item (AZK 35) is long time about 4 months
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that the delivery time for the product you are interested in is in the far future. Due to the current pandemic, longer waiting times can unfortunately occur. We hope to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that UPS caused you troubles. Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We apologize for the fact that you were not notified and updated about the status of your order. Should there be any issues in the future, please contact us via mail at sales@conrad.com. We thank you for your patience and wish you a nice day! Your Conrad Customer Service Team
 Verified review
Jul 25, 2022
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros. Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations. Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur. We have forwarded your mail to the responsible employees, who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize that you were charged additionally. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 21, 2022
There is one 1 missing. I ordered and paid 6 Wmf 0415240011 induction hob and received ony 5. Can you explain what happened
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize for any inconveniences caused. Unfortunately we are not able to solve the issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 20, 2022
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 19, 2022
I just opened the package and to my great disappointment I see that the instrument has many signs that show that it is used. On the Duspol inscription the color is worn and on the back side there are many scratches. A new instrument cannot have all these problems. Expected immediately answer from the company
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We are sorry that the product you received seems to have already been used. Your issue has already been tended to by our customer service colleagues. We apologize for the inconveniences caused and wish you all the best! Your Conrad Customer Service Team