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conrad.comReviews

: 4,391Good

4.39

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certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

921 verified reviews in the last 12 months

4,391 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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14 days ago 
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14 days ago
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18 days ago
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19 days ago
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21 days ago
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23 days ago
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1 month ago
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Answer by conrad.com
24 days ago
Good day, thank you for taking the time to review us! We hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
24 days ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
10 days ago
I have paid Vat twice when I should only have paid it once on arrival. Instead i have paid vat at departure from Germany, then UPS charged me for vat again in UK. I have sent an email to Conrad and have not received any answer.
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 Verified review
9 days ago
Send everything what people order
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 Verified review
1 month ago
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Answer by conrad.com
24 days ago
Good day, thank you for your review. We regret that we were not able to satisfy you. Please feel free to go into detail about what we can do better in the future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Great experience shopping on your website, top class communication with updates to inform me of the status of my order/s, super fast shipping and ........ REALLY EXCELLENT packaging :) :) :) What could you do to make it better? Hmm, practically nothing I would say, just that for me personally I would have preferred shipping by DHL rather than UPS, but this just my personal preference based on their delivery methods here in Malta, as otherwise both companies have first class courier services :)
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Answer by conrad.com
1 month ago
Hello, thank you so much for this positive feedback! We are happy that the delivery was carried out to your satisfaction. We will gladly forward your suggestions to our quality management team! Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
Very good communication and fast despatch. I was concerned about ordering from the eu after brexit, but I was very impressed that they have got everything organised so I did not have to pay any extra fees as my order was less than £135 which enables them to collect vat at point of sale. They have info on their website regarding import duties on orders over £135. In conclusion, a very pleasant transaction with a very efficient and customer focused company.
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Answer by conrad.com
1 month ago
Hello, thank you so much for this positive feedback! We are happy that the delivery was carried out to your satisfaction. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
2 months ago
Absolutely fantastic company. Purchase with confidence. Top class service and delivery. Cannot fault them.
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Answer by conrad.com
2 months ago
Good day, thank you very much for this amazing feedback! We are happy that we were able to satisfy you with our services and hope to welcome you back soon! All the best, Your Conrad Customer Service Team
 Verified review
2 months ago
Hej Idag 5/5 fick jag beställd Skil bandslipmaskin. Det var fel på den: Dammpåsen lossnade, pga dålig spärrfunktion, plastsnäppet fastnade inte i avsedd hake. Var god skicka en ny dammpåse med bra låsning, tack. Med vänlig hälsning Lisskulla Lindgren Fornby Österängsvägen 11 793 97 Siljansnäs Tel 070/222 69 07 eller 070/250 25 18
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Answer by conrad.com
2 months ago
Good day, thank you for your honest feedback! We apologize for any issues concerning your order. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Thank you in advance, Your Conrad Customer Service Team
 Verified review
2 months ago
Package was damaged on arrival but the components were ok. Initally setting up shipping to channel islands seemed diffcult, but it worked out ok in the end. Hopefully future orders will be easier.
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Answer by conrad.com
2 months ago
Good day, thank you for your honest feedback! We are sorry that the packaging of your order was damaged. Thankfully the product itself was unharmed. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. All the best, Your Conrad Customer Service Team
 Verified review
2 months ago 
Small items arrived in large cardboard box...NOT necessay to use such a large box when a padded envelope would have done...
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We regret reading that you were not satisfied with the packaging in which your order arrived. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. All the best, Your Conrad Customer Service Team
 Verified review
1 month ago
We live in South Africa and our order from Conrad arrived in perfect condition. Many thanks - great service
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Answer by conrad.com
1 month ago
Good day, thank you for this great feedback. It is great to read that you are happy with your order. We hope to welcome you back soon! Greetings to South Africa! Your Conrad Customer Service Team
 Verified review
2 months ago
First time we've dealt with Conrad. Service was efficient, prompt and cost effective. Will use again.
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Answer by conrad.com
2 months ago
Good day, thank you for you review! We are glad that your first experience with us was positive! We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
Parcel arrived in time and product as described. Quick and without any complications. Anytime again.
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Answer by conrad.com
1 month ago
Hello, thank you for this great review! We are glad that we were able to satisfy you with our selection of products and our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team