conrad.comReviews:
297 reviews in the last 12 months5,210 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Jan 22, 2024
Verified review
Highly recommended
Fast and prompt delivery at my doorstep as promised
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
AG
Antonio G.
Murcia
Jan 23, 2024
Verified review
Fast delivery and excellent customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 8, 2024
Verified review
Great platform and extremely quick delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 15, 2024
Verified review
Very quick delivery to Spain.
Thank you.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 12, 2024
Verified review
timely delivery & item mas described
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 12, 2024
Verified review
Tuote OK. Paketti tuli sovitusti.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 1, 2024
Verified review
Fast delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 27, 2024
Verified review
All ok !
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 14, 2024
Verified review
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 13, 2024
Verified review
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 9, 2024
Verified review
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 5, 2024
Verified review
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 30, 2024
Verified review
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Jan 23, 2024
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 16, 2024
Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Dec 21, 2023
Verified review
I received the package well damaged, with a broken product...
I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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Jan 5, 2024
Verified review
I got my order, but In-time courier delivered poorly
I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Dec 20, 2023
Verified review
I was most impressed with the speed and efficiency of your service. I am very happy with my order which arrived on time and securely packaged. UPS delivered on time and the driver was most friendly, polite and professional.
All I would add is - keep doing what you are doing! Excellent
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.
Jan 12, 2024
Verified review
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping.
I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports.
Hope to get my shipping costs back = 10€
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