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conrad.comReviews

: 4,620Good

4.34

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Oct 4, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Oct 4, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

842 verified reviews in the last 12 months

4,620 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Aug 26, 2022
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 26, 2022
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 26, 2022
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 25, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 23, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 22, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 18, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 17, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 15, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 15, 2022 
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 12, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 9, 2022
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Answer by conrad.com
Aug 12, 2022
Good day, thank you for this great feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 8, 2022
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Answer by conrad.com
Aug 9, 2022
Good day, thank you for this great feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 31, 2022
The packaging was damaged and the delivery late.
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 Verified review
Jul 18, 2022
I really needed the goods for s project that I am working on. I was concerned that there would be a delay so I wrote to Conrad immediately and allayed my fears. My order arrived promptly.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for this great feedback! We are happy that your order got delivered in a timely fashion. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that UPS caused you troubles. Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize that you were charged additionally. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 30, 2022 
Excellent Service. I was kept up-to-date on all stages of my order. The Radiator adapters fitted perfectly. I have ordered before and had the same level of service.
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for this great review. We are happy that you are satisfied with the delivered goods and the information you received concerning your order. We wish you all the best and hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Jul 27, 2022
Thankyou for a very quick service, to UK. UPS delivered to a drop off depot, the drop off depot mislaid the package, but now all good. Thank you
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for this great review. It´s great to read that we were able to satisfy you with our services, despite minor inconveniences. Hopefully we can welcome you back soon! Your Conrad Customer Service Team
 Verified review
Jul 27, 2022
The most satisfying buying experience ever... Great products and very very very fast delivery... I am from Greece... Thanks.
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Answer by conrad.com
Aug 4, 2022
Good day, thank you so much for this great review. We are glad that we were able to satisfy you. We hope to welcome you back soon! We wish you all the best! Your Conrad Customer Service Team