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conrad.comReviews

: 4,624Good

4.33

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Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Oct 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

842 verified reviews in the last 12 months

4,624 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Aug 2, 2022
nothing to add.... thanks
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 22, 2022 
Great service. Thank you.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for this great feedback! We are glad you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 3, 2022
Professional Excellence
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We are happy that you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 15, 2022
Everything perfect
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 23, 2022
Fast delivery.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for this great feedback! We are glad you are satisfied with our delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 2, 2022 
quick delivery
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We are happy that you are satisfied with our delivery service. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 19, 2022
great service
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We are happy to be able to satisfy you with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 19, 2022
RAS
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 3, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 2, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 1, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 29, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 21, 2022
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 12, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 12, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 11, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 25, 2022
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros. Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations. Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur. We have forwarded your mail to the responsible employees, who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 19, 2022
I just opened the package and to my great disappointment I see that the instrument has many signs that show that it is used. On the Duspol inscription the color is worn and on the back side there are many scratches. A new instrument cannot have all these problems. Expected immediately answer from the company
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We are sorry that the product you received seems to have already been used. Your issue has already been tended to by our customer service colleagues. We apologize for the inconveniences caused and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We apologize for the fact that you were not notified and updated about the status of your order. Should there be any issues in the future, please contact us via mail at sales@conrad.com. We thank you for your patience and wish you a nice day! Your Conrad Customer Service Team