conrad.com- Logo - reviews

conrad.com
Reviews:

304 reviews in the last 12 months5,197 total reviews  

4.46
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(34)
(18)
Reset
Aug 17, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
May 11, 2023
 Verified review
Report review
Jun 1, 2023
 Verified review
they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
Report review
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Aug 7, 2023
 Verified review

Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Jun 6, 2023
 Verified review
Quantity received is short of 10pcs out of 24pcs we order.
Report review
Jul 4, 2023
 Verified review
We did not got the shipment. Where is it?
Report review
Apr 14, 2023
 Verified review
The package was not delivered
Report review
Oct 12, 2023
 Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
Report review
Answer by conrad.com
Nov 1, 2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Jul 13, 2023
 Verified review
I've requested to cancelled the order same but still processed and dispatched.
Report review
Answer by conrad.com
Nov 11, 2023
Dear customer, for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Sep 25, 2023
 Verified review
We received the power supply bended from the back.
Report review
Answer by conrad.com
Nov 1, 2023
Dear Customer, please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Nov 1, 2023
 Verified review
Never received the package
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.