conrad.com- Logo - reviews

conrad.comReviews

: 4,465Good

4.37

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

839 verified reviews in the last 12 months

4,465 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
Report review

Show all positive reviews

the most relevant critical review


5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Report review

Show all critical reviews

Reviews for conrad.com

Filter 
Sort by Latest first 
(613)
(68)
 Verified review
20 days ago
Report review
Answer by conrad.com
13 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
20 days ago
The original lead time for this parcel was 5-7 days, we eventually received the order 8 weeks later, with no communication from you. There's no clear phone number or email address on the website for us to chase ourselves so this made the ordering process very stressful.
Report review
Answer by conrad.com
13 days ago
Good day, thank you for your feedback! We apologize for the fact that you were not notified and updated about the status of your order. Should there be any issues in the future, please contact us via mail at sales@conrad.com. We thank you for your patience and wish you a nice day! Your Conrad Customer Service Team
 Verified review
21 days ago
Thankyou for a very quick service, to UK. UPS delivered to a drop off depot, the drop off depot mislaid the package, but now all good. Thank you
Report review
Answer by conrad.com
13 days ago
Good day, thank you for this great review. It´s great to read that we were able to satisfy you with our services, despite minor inconveniences. Hopefully we can welcome you back soon! Your Conrad Customer Service Team
 Verified review
21 days ago
The most satisfying buying experience ever... Great products and very very very fast delivery... I am from Greece... Thanks.
Report review
Answer by conrad.com
13 days ago
Good day, thank you so much for this great review. We are glad that we were able to satisfy you. We hope to welcome you back soon! We wish you all the best! Your Conrad Customer Service Team
 Verified review
23 days ago
I applied a free shipping voucher discount code, which obviously should result in not having to pay for shipping above a certain amount (75Euros) which I attained. Nonetheless, and although shipping to Portugal costs in accordance with the information provided by Conrad on the shipping webpage: 9.99Euros, I was charged 12.99 which results in having paid for shipping in the additional value of 3Euros. Not a large amount, but definitely a dealbreaker for lack of trust and dubious business ethics; especially because I did contact Conrad afterwards to get to the bottom of this lapse and while customer service promised that a refund and correction would be issued or was being processed ... more than one month later ... nothing. No further reply or communication possible and no refund issued; just indifference and poor customer relations. Not recommended; I will not shop here anymore since I prefer to offer business to honest and correct online retailers!
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Due to a shortage in staff and the current pandemic, delays in responding to customer requests can unfortunately occur. We have forwarded your mail to the responsible employees, who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
24 days ago
Order arrived promptly Have not opened the products yet but it looks fine
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are happy that your order arrived in a timely fashion. We wish you all the best! Your Conrad Customer Service Team
 Verified review
25 days ago
Fast delivery.
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are glad you are satisfied with our delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago 
Great service. Thank you.
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are glad you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Report review
Answer by conrad.com
22 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Easy shopping & delivery also
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are happy that we were able to satisfy you with our delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
There is one 1 missing. I ordered and paid 6 Wmf 0415240011 induction hob and received ony 5. Can you explain what happened
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We apologize for any inconveniences caused. Unfortunately we are not able to solve the issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
I just opened the package and to my great disappointment I see that the instrument has many signs that show that it is used. On the Duspol inscription the color is worn and on the back side there are many scratches. A new instrument cannot have all these problems. Expected immediately answer from the company
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are sorry that the product you received seems to have already been used. Your issue has already been tended to by our customer service colleagues. We apologize for the inconveniences caused and wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
RAS
Report review
Answer by conrad.com
22 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
great service
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are happy to be able to satisfy you with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Great place to purchase parts, constantly get update via email.
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the information you received concerning your order. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Excellent product and service which was delivery on time
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great review. We are happy that we were able to satisfy you. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Fast, efficient and correct. Also communications were informative and timely. Very happy
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the information you received concerning your order. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
I really needed the goods for s project that I am working on. I was concerned that there would be a delay so I wrote to Conrad immediately and allayed my fears. My order arrived promptly.
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are happy that your order got delivered in a timely fashion. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
1 month ago
De verpakking had in het water gelegen en was beschadigd was niet verzorgd
Report review
Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are sorry that the packaging of your order got damaged during transport. Should there be any damage on the product itself, please let us know at sales@conrad.com, so we can solve this issue. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
everything was perfect,thank you
Report review
Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We wish you all the best! Your Conrad Customer Service Team