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conrad.com
Reviews:

296 reviews in the last 12 months5,211 total reviews  

4.45
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Mar 12, 2024
 Verified review
Quick service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Mar 11, 2024
 Verified review
We have received the Posital Fraba Encorder, but when we fit that in our machine, it's not working. Is there any program or software to be installed to start it. Please guide us.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact our customer service: https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 8, 2024
 Verified review
Ordering was easy and the goods quickly arrived.
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 7, 2024
 Verified review
Huge selection. Extremely fast delivery.
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Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 5, 2024
 Verified review
Always correct!!!
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 3, 2024
 Verified review
Professional service, good treatment and very fast delivery. I recommend it!
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Feb 29, 2024
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Feb 29, 2024
 Verified review
Speed and accuracy
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 29, 2024
 Verified review
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 28, 2024
 Verified review

Exceptional Service and Quality: My Experience with Conrad's Online Store

I recently had the pleasure of ordering a Panasonic SD-YR2540 bread maker from Conrad's online store, and I feel compelled to share my experience, especially considering the challenges of finding a wide selection of home appliances here in Cyprus. Finding this specific bread maker model on the island was a bit of a mission impossible, with only older models available at significantly higher prices. My discovery of Conrad, a German online store with reasonable shipping rates to Europe, was a game-changer. They listed the bread maker at an unbeatable price of €255, plus €16 for delivery to Cyprus. Initially, the model was out of stock, but Conrad promptly informed me via email, setting a transparent and communicative tone right from the start. Curious about the delivery timeline, I reached out, and their customer service was quick to respond, impressing me with their efficiency. When the bread maker was back in stock, they didn't hesitate to ship it immediately, keeping me in the loop throughout the process. The package arrived at my doorstep just two days later, a feat that I found incredibly impressive for a mere €16 shipping fee. The bread maker itself was in pristine condition, and the bread it produces is nothing short of incredible. My experience with Conrad has been overwhelmingly positive, not just because of the product, but due to their exemplary customer service and the ease of the entire process. For those residing in areas where home appliance options are limited, I cannot recommend Conrad enough. Their efficiency, transparency, and the quality of their products have made me a satisfied customer. Danke!
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 28, 2024
 Verified review
Conrad is best , product is super good !
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Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 27, 2024
 Verified review
after sales service and availability
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Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 26, 2024
 Verified review
Excellent service!
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 22, 2024
 Verified review
very fast delivery
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 16, 2024
 Verified review
Nagyra ertekelem a minosegi munkat, a csomagolast, a kapcsolat fenntartast a vevovel. Minden elusmeresem. Koszonom. Aida Kovacs
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 15, 2024
 Verified review
Very quick delivery to Spain. Thank you.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.