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conrad.comReviews

: 4,465Good

4.37

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with Buyer Protection

certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

839 verified reviews in the last 12 months

4,465 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(68)
 Verified review
2 months ago
Kosten für Verpackung und Versand zu hoch. Zudem Zollgebühren von CHF 29.-, kein Hinweis bei Bestellung :-(
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Answer by conrad.com
1 month ago
Guten Tag, vielen Dank für Ihr Feedback! Wir bedauern, dass Sie mit unseren Preisen nicht zufrieden sind. Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
2 months ago
I promptly received the package, which is all I demand from a good currier.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
As everything went to plan there is nothing I can say to make any improvements.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
I
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Thank you very much! Your services are demonstrably reliable, and Your staff is fully equipped to handle any questions or worries our might have.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
This was my second time ordering from Conrad. Same as the first time, it was very well handled and informed. For possible improvements, please be more informative for the order cancellation process.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
I only received my half order, where is the rest?
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We are sorry you have not received your full order yet. Your mail has been forwarded to the responsioble employees, who will get in touch with you as soon as possible. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Conrad kept me well informed during the fast delivery process.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Ordered a product, that i don't like, returned and got my money back. Then i ordered another product, that is ok. All services are quick and high quality. Delivery time is also great. Thank you
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
perfect and in good condition
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Considering the supply of some products from the GARDENA range, there is only one possible assessment which is called - EFFICIENCY !
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Prompt and efficient.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Service perfect wish every other business like yours
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Imported to RSA with no issues. Everything went smooth and Im very happy with the service and product. Thank you Conrad.
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Answer by conrad.com
2 months ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Send everything what people order
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We apologize for all inconveniences caused and have forwarded your mail to the responsible employees. You will hear back from them in a short matter. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
I have paid Vat twice when I should only have paid it once on arrival. Instead i have paid vat at departure from Germany, then UPS charged me for vat again in UK. I have sent an email to Conrad and have not received any answer.
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We apologize that you have not received a response in a long time. Your mail has since been answered. If there are any issues that still need resolving, please send another mail to sales@conrad.com, so we can tend to them. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
At this moment all OK.
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team