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conrad.comReviews

: 4,605Good

4.33

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

846 verified reviews in the last 12 months

4,605 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(616)
(80)
 Verified review
Jul 11, 2022 
Complete information and short. Great job. Thank you!
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that you are satisfied with the delivery information you received. We wish you all the best, Your Conrad Customer Service Team
 Verified review
Jul 11, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 9, 2022
Excellent experience Delivery made according to purchase instructions
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery time. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 8, 2022
Everything went well. Delivery earlier than expected.Goods as described. Bravo!!!
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our products and delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 8, 2022
Very fast shipment...I`m in Chile South America and takes two weeks to my hands!!!
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 8, 2022
superb service everything perfect
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 5, 2022
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs. Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant. Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it. I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer. I don't expect to purchase anything again from Conrad - truly a very bad service.
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Answer by conrad.com
Jul 7, 2022
Good day, thank you for your feedback! We are sorry that there have been many issues with your order. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Unfortunately we cannot tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, should there be anything that still needs to be settled. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 5, 2022
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs. Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant. Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it. I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer. I don't expect to purchase anything again from Conrad - truly a very bad service.
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 Verified review
Jul 5, 2022
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Answer by conrad.com
Jul 5, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 4, 2022
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Answer by conrad.com
Jul 5, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 4, 2022
Cortesemente mandatemi la fattura a info@jackautomation.it. Grazie
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Answer by conrad.com
Jul 5, 2022
Good day, thank you for your message. Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 2, 2022
Kosten für Verpackung und Versand zu hoch. Zudem Zollgebühren von CHF 29.-, kein Hinweis bei Bestellung :-(
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Answer by conrad.com
Jul 5, 2022
Guten Tag, vielen Dank für Ihr Feedback! Wir bedauern, dass Sie mit unseren Preisen nicht zufrieden sind. Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
Jun 30, 2022
I promptly received the package, which is all I demand from a good currier.
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Answer by conrad.com
Jul 1, 2022
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
Jun 29, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 29, 2022
As everything went to plan there is nothing I can say to make any improvements.
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Answer by conrad.com
Jul 1, 2022
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
Jun 29, 2022
I
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 29, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 29, 2022
Thank you very much! Your services are demonstrably reliable, and Your staff is fully equipped to handle any questions or worries our might have.
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Answer by conrad.com
Jul 1, 2022
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
Jun 28, 2022
This was my second time ordering from Conrad. Same as the first time, it was very well handled and informed. For possible improvements, please be more informative for the order cancellation process.
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Answer by conrad.com
Jul 1, 2022
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
Jun 27, 2022
I only received my half order, where is the rest?
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Answer by conrad.com
Jul 1, 2022
Good day, thank you for your feedback! We are sorry you have not received your full order yet. Your mail has been forwarded to the responsioble employees, who will get in touch with you as soon as possible. We wish you all the best! Your Conrad Customer Service Team