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conrad.comReviews

: 4,724Good

4.31

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Dec 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Dec 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

745 verified reviews in the last 12 months

4,724 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(29)
(23)
 Verified review
Feb 16, 2022
The adress was incorrectly writen. The package took longer to come than normal.
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 Verified review
Feb 8, 2022
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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 Verified review
Jan 25, 2022
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
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 Verified review
Jan 24, 2022
The delivery was in schedule but the envelope was completly wet inside. The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway. But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
Jan 25, 2022
Dear Customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
Jan 20, 2022
Hello When we received 1 of our 7 gas irons, one of them had a small part broken. See picture What can we do?
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Answer by conrad.com
Jan 25, 2022
Dear Customer, we have forwarded your request to our customer service.
 Verified review
Jan 19, 2022
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
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 Verified review
Jan 17, 2022
Delivery failed over the weekend and the delivery company lied about the reason - nobody home. We were home all day.
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Answer by conrad.com
Jan 20, 2022
Dear customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
Jan 11, 2022
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 Verified review
Jan 3, 2022
1.Mistake so much of my address 2.Another products not receive 3.shipment paid maybe so much
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 Verified review
Jan 2, 2022
The repeater is good, but there the power adapter has an European plug only, so not compatible to Australia
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 Verified review
Dec 26, 2021
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 Verified review
Dec 19, 2021
As of now, I received only the USB part of my order. I will change my rating when the whole purchased package arrives.
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