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conrad.comReviews

: 4,405Good

4.39

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with Buyer Protection

certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 7/7/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

900 verified reviews in the last 12 months

4,405 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
3 months ago
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
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Answer by conrad.com
3 months ago
Good day, thank you for your review. We are sorry to hear that your delivered product was faulty. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
3 months ago
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
4 months ago
Products arrived safely but it remained with courier for nearly two weeks awaiting custom clearance. UPS could not contact me as the package label didn't have my mobile or email address. Only after I proactively called UPS to check for the delay, I could know its because of my contact details are not mentioned on either bill or packaging sticker. I had to pay for warehouse charges for no fault of mine for this delay. Request Conrad to put customer contact details on Packaging and Bill.
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 Verified review
4 months ago
I liked the availabily of some parts that I could not source elsewhere easily. Prices were reasonable, although other distributors did have lower. Shipping expenses to order-to-delivery time ratio was not among the top. Some of the releays arrived with bended leads - packaging could have been a bit better. Overall, fair value service, thank you.
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 Verified review
4 months ago
An excellent experience in all respects, only my observation in the free field for the address was not enough to write the full address, which led to a delay in the shipment for a short period. Thank you so much
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 Verified review
4 months ago
Fine, but I would like to have known approximate the hour of the day when the delivery would take place. So far a good product, and I will tell you in ten years time if the quality is good....
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Answer by conrad.com
3 months ago
Good day, thank you for your review. We are sorry that you were not notified about the delivery time in advance. We hope to convince you of our improvements in the future and wish you all the best. Your Conrad Customer Service Team
 Verified review
4 months ago
You had the parts I needed and I like that I get to order online. And when I had a question it was answered by email.
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 Verified review
4 months ago
Not sure if this came from the handling or shipping, but boxes were fine before we opened it.
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 Verified review
4 months ago
Coustom and GST charge extra for (India+ state) delivery on order your site.
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 Verified review
4 months ago
Much tooooooo late but otherwise OK. Fine to have delivery to my front door!
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 Verified review
4 months ago
very efficient had rather a lot of email confirmations
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Answer by conrad.com
3 months ago
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
The goods were really badly packed and arrived damaged
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Answer by conrad.com
3 months ago
Good day, thank you for your feedback! We want to apologize for the late response and the issues that occurred with your order in advance. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it and hopefully solve it as quickly as possible. Your Conrad Customer Service Team
 Verified review
4 months ago
The box arrived torn and repaired by someone.
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 Verified review
4 months ago
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Answer by conrad.com
7 days ago
Good day, thank you for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We wish you the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
4 months ago
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 Verified review
4 months ago
Please send us the correct parts as per order.
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 Verified review
6 months ago
Conrad is a trusted shop and deserve 5 stars for this but I gave only 4 for the next two reasons: - at my last order my phone number was not on the package and there was some problems with the delivery but I finally received the components - there is no longer a call center available despite the number from the invoice. And at my emails I only received automatic reply. They made the site automated and it’s working well but it is strange to pay and to not receive feedback when you address a question
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