Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
1 year ago
i recieved a call from customs , saying that there is no hardcopy original invoices on the package. I presume this is UPS' s fault , but now we cannot import the goods without original invoices. I contacted Mr. Michael Lawson for help , and if hes helpfull like previous times , im shure we will do the job correctly.
Everything was perfect, except delivery inside of my country, UPS stated that I had to make an additional payment in order to get my goods be shipped from custom to my house. I was disapointed cause I already made a payment for shipping and company needs some additional payments.
10 months ago
The delivery was a little bit disapointing because it seems like that the day they soposed to have tryed to deliver, we were not at home, an we did not get a propper message about it.It was also a little bit difficult to find the right post office to collect the parcel.
The courier lied about us not being at the adress. Next day, the same courier arrived ( I asked him if he was the one delivering one day before and he confirmed), he did not know were the adress was, it was necesary for me to meet him in front of one bank that he knew.
Not impressed with a massive £78 import cost when the advert stated vat included. I allready paid 411.99 euros for the lights. Not very competitive when you have to factor in the import taxes on top. Not impressed at all with this companies trading policies.
1 year ago
The goods were fine but I was astonished to be charged at point of delivery an extra £48 customs tax, this was never clear when the item was purchased, particularly as I have purchased two other archer items and there was no additional charge. Disappointed.
the transaction was let down by the complete lack of customer service from UPS but when the goods finally arrived I was well pleased. A good product, at a good price, looks good and does what it says on the tin, very happy with it.
9 months ago
5 Stars for Conrad, excellent product that oozes quality, good price, and fast informative service - despite oovid and Brexit.
2 Stars for UPS who couldn't give a time slot for delivery (even am or pm) unlike every other courier.
8 months ago
i want to buy now "Détecteur d'occupation des voies, x4 TRAIN MODULES 26301"
but conrad .fr don't show it and i suppose that my register on conrad.com is not working in other selling points
9 months ago
I rated Good for the goods were delivered without the certificate of conformance.
I still need a copy of this document. Can you send it to me by email at firstname.lastname@example.org?
Many thanks for your assistance.