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conrad.comReviews

: 4,463Good

4.37

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with Buyer Protection

certified since: 8/29/2013
updated on: 8/14/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/14/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

840 verified reviews in the last 12 months

4,463 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


4 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
3 months ago
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Answer by conrad.com
3 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
Kept informed of the progress of the order. Can't fault the order process
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Answer by conrad.com
3 months ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the received status information concerning your order. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
4 months ago
Where is the main product I ordered? I send me the case to my new phone I ordered for almost 1000 euros, and write me an email that my order has now been delivered! How about no. It has NOT been delivered.
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Answer by conrad.com
4 months ago
Good day, thank you for your feedback! We are sorry to read that you have not yet received your order or an answer from our customer service. Your mail has been forwarded to the responsible employee, so that the issue can be resolved as fast as possible. We thank you for your patience and hope to welcome you back soon nonetheless. All the best! Your Conrad Customer Service Team
 Verified review
4 months ago
Package was damaged on arrival but the components were ok. Initally setting up shipping to channel islands seemed diffcult, but it worked out ok in the end. Hopefully future orders will be easier.
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Answer by conrad.com
4 months ago
Good day, thank you for your honest feedback! We are sorry that the packaging of your order was damaged. Thankfully the product itself was unharmed. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. All the best, Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. All the best, Your Conrad Customer Service Team
 Verified review
4 months ago
Hej Idag 5/5 fick jag beställd Skil bandslipmaskin. Det var fel på den: Dammpåsen lossnade, pga dålig spärrfunktion, plastsnäppet fastnade inte i avsedd hake. Var god skicka en ny dammpåse med bra låsning, tack. Med vänlig hälsning Lisskulla Lindgren Fornby Österängsvägen 11 793 97 Siljansnäs Tel 070/222 69 07 eller 070/250 25 18
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Answer by conrad.com
4 months ago
Good day, thank you for your honest feedback! We apologize for any issues concerning your order. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Thank you in advance, Your Conrad Customer Service Team
 Verified review
4 months ago 
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Answer by conrad.com
4 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
My shopping experience was ruined by klarna. Payment: klarna has taken a double fee. Klarna prevents communication:klarna povides login code, klarna does not accept it.
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Answer by conrad.com
4 months ago
Good day, thank you for your review. We apologize, that Klarna spoiled your shopping experience. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
4 months ago
I flagged a shortage against an order over a month ago and despite chasing this with Sales via e-mail, i still have not had a response.
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Answer by conrad.com
4 months ago
Good day, thank you for your honest feedback! The current pandemic and an increase in customer requests can unfortunately lead to longer waiting periods. We have forwarded your e-mails to the responsible employees, who will get back to you as soon as possible. We apologize for all inconveniences caused and hope to welcome you back soon nonetheless. Your Conrad Customer Service Team
 Verified review
4 months ago
5* excellent service and delivery. Thank you.
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Answer by conrad.com
4 months ago
Good day, thank you very much for your positive review. We are happy to hear that we were able to satisfy you with our delivery and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
4 months ago
Arrived fast, but Arrived fast, but plastic screw was broken-off (image attached). Package box was intact, so I suspect the manufacturer just threw in the defective part.
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Answer by conrad.com
4 months ago
Good day, thank you for your review. We are sorry to hear that your delivered product was faulty. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. Your Conrad Customer Service Team
 Verified review
5 months ago
I ordered from here as my components were due to arrive in three days that was guaranteed. A week later they arrived when ordering via Fruugo no mention was made of the seller being in Germany not my country the UK and worst of all the box massive 30 × 20 box for three small passive components.
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Answer by conrad.com
4 months ago
Good day, thank you for your honest review. Sorry to hear, that the delivery time of your order was delayed. We also want to apologize for not sending your order in an adequate packaging. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
5 months ago 
Frais d'expédition trop chères!
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Answer by conrad.com
4 months ago
Good day, thank you for your feedback! We are sorry to hear that you are not happy with the price of our shipping fees and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
5 months ago
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Answer by conrad.com
4 months ago
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
5 months ago
The goods were really badly packed and arrived damaged
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Answer by conrad.com
4 months ago
Good day, thank you for your feedback! We want to apologize for the late response and the issues that occurred with your order in advance. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it and hopefully solve it as quickly as possible. Your Conrad Customer Service Team
 Verified review
5 months ago
very efficient had rather a lot of email confirmations
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Answer by conrad.com
4 months ago
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
5 months ago
Fine, but I would like to have known approximate the hour of the day when the delivery would take place. So far a good product, and I will tell you in ten years time if the quality is good....
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Answer by conrad.com
4 months ago
Good day, thank you for your review. We are sorry that you were not notified about the delivery time in advance. We hope to convince you of our improvements in the future and wish you all the best. Your Conrad Customer Service Team