TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 10, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Jan 3, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Dec 22, 2022
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 12, 2022
delay between delivery and announced, but ok!
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests, longer waiting times can unfortunately occur.
We are glad that we were still able to satisfy you with our services and hope to welcome you back soon!
Your Conrad Customer Care Team
Verified review
Dec 9, 2022
For the future please use national post service instead of UPS. I had to pay fees...
Cheers
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 9, 2022
Delicate tools were packed improperly.
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
A responsible employee will get in touch with you as soon as possible.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Verified review
Dec 9, 2022
The item was inadequately packaged and arrived damaged
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Verified review
Problem with delivery due to uncorrect label issued by your staff
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Verified review
Dec 6, 2022
There was some problem with delivery, but finaly resolved
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Answer by conrad.com
Dec 7, 2022
Good day,
thank you for your feedback!
We are glad that you are satisfied with our services, albeit there were initial complications with the delivery.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 4, 2022
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
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Verified review
Dec 1, 2022
Efficent
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Verified review
Nov 26, 2022
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time.
The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
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Verified review
Nov 19, 2022
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
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Verified review
Nov 16, 2022
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Verified review
Nov 16, 2022
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
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Verified review
Nov 7, 2022
Hi,
You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Have a nice day,
Your Conrad Customer Service Team
Verified review
Nov 2, 2022
problem invoice TVA
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Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com.
Thank you in advance.
Your Conrad Customer Service Team
Verified review
Oct 29, 2022
wrong information on the shipping docs caused us alot of customs delay and paid more storage
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Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com.
Thank you in advance,
Your Conrad Customer Service Team
Verified review
Oct 19, 2022
When we send an order, it takes almost 2 weeks to receive an order confirmation.
Way to long!
There is no telephone number to ask for assistence.
Kind regards
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Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com.
We wish you a nice day,
Your Conrad Customer Service Team