TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Sep 23, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Encrypted data transfer
- Clear ordering process
Secured by a guarantee
At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for conrad.com
Top positive review
Report review
Nov 14, 2022
Verified review
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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Top negative review
Report review
Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Report review
Dec 13, 2022
Verified review
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Report review
Dec 12, 2022
Verified review
delay between delivery and announced, but ok!
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests, longer waiting times can unfortunately occur.
We are glad that we were still able to satisfy you with our services and hope to welcome you back soon!
Your Conrad Customer Care Team
Report review
Dec 9, 2022
Verified review
For the future please use national post service instead of UPS. I had to pay fees...
Cheers
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Kind regards,
Your Conrad Customer Service Team
Report review
Dec 9, 2022
Verified review
Delicate tools were packed improperly.
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
A responsible employee will get in touch with you as soon as possible.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
Report review
Dec 9, 2022
Verified review
The item was inadequately packaged and arrived damaged
Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for all inconveniences caused.
We will gladly forward this to our quality management team.
Should the product itself also be damaged, please contact us at sales@conrad.com.
We thank you for your understanding and with you all the best!
Your Conrad Customer Service Team
MV
Marko V.
Ljubljana
Report review
Dec 8, 2022
Verified review
Problem with delivery due to uncorrect label issued by your staff
Report review
Dec 6, 2022
Verified review
There was some problem with delivery, but finaly resolved
Answer by conrad.com
Dec 7, 2022
Good day,
thank you for your feedback!
We are glad that you are satisfied with our services, albeit there were initial complications with the delivery.
Kind regards,
Your Conrad Customer Service Team
Report review
Dec 4, 2022
Verified review
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
Report review
Dec 1, 2022
Verified review
Efficent
Report review
Nov 26, 2022
Verified review
Poor customer service response to problems
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time.
The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
Report review
Nov 19, 2022
Verified review
Do not get delivery at door step
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
Report review
Nov 16, 2022
Verified review
Report review
Nov 16, 2022
Verified review
Traceability in follow-up mails
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
Report review
Nov 7, 2022
Verified review
Hi,
You should have possibility to choose express delivery
Answer by conrad.com
Nov 8, 2022
Good day,
thank you for your feedback!
We will gladly forward your suggestion for improvement to our quality management team.
Have a nice day,
Your Conrad Customer Service Team
Report review
Nov 2, 2022
Verified review
problem invoice TVA
Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com.
Thank you in advance.
Your Conrad Customer Service Team
Report review
Oct 29, 2022
Verified review
wrong information on the shipping docs caused us alot of customs delay and paid more storage
Answer by conrad.com
Nov 3, 2022
Good day,
thank you for your review.
Firstly we want to apologize for all inconveniences caused.
Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com.
Thank you in advance,
Your Conrad Customer Service Team
Report review
Oct 19, 2022
Verified review
When we send an order, it takes almost 2 weeks to receive an order confirmation.
Way to long!
There is no telephone number to ask for assistence.
Kind regards
Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences caused.
Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com.
We wish you a nice day,
Your Conrad Customer Service Team
Report review
Oct 18, 2022
Verified review
Things can take a while to arrive, and there was a missing mantle in the delivery of a pressure lamp that I ordered.
Answer by conrad.com
Oct 21, 2022
Good day,
thank you for your feedback!
We apologize that your order was incomplete.
In case you still haven't received the missing item, please send us a mail to sales@conrad.com.
We hope to convince you of our improvements in the near future and wish you all the best!
Your Conrad Customer Service Team
Report review
Oct 17, 2022
Verified review
POOR AND TERRIBLE CUSTOMER SERVICE
Be active and responsive to your buyer's cry/concerns/questions even when it does not make sense. Conrad is not customer focus.
The stress you made us go through on this order is what I have never witnessed and do not wish anyone to witness and up till this moment in time, no single word of apology from CONRAD. It is indeed a shame!!!
Answer by conrad.com
Oct 18, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize for any inconveniences that were caused.
Due to an increase in customer requests, longer response times can unfortunately occur.
We will gladly forward your critique to our quality management team and hope to convince you of your improvements in the near future.
Should there be any issues that are not yet resolved, please send us a mail to sales@conrad.com.
We wish you all the best!
Your Conrad Customer Service Team
Report review
Oct 14, 2022
Verified review
Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service
Answer by conrad.com
Oct 18, 2022
Good day,
thank you for your feedback!
Firstly we want to apologize that your order arrived incomplete, broken and late.
We have forwarded your mail to the responsible colleagues, who will get back to you as soon as possible.
Hopefully we can convince you of our improvements in the future.
We wish you all the best!
Your Conrad Customer Service Team