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conrad.comReviews

: 4,463Good

4.37

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Valid

with Buyer Protection

certified since: 8/29/2013
updated on: 8/14/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/14/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

840 verified reviews in the last 12 months

4,463 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


4 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
6 months ago
Paket erhalten, von 6 Artikel waren 3 defekt. Reklamation geschickt mit Fotos, keine Antwort. Kundendienst scheint es nicht zu geben.
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 Verified review
6 months ago
The adress was incorrectly writen. The package took longer to come than normal.
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 Verified review
6 months ago
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 Verified review
6 months ago 
As always; Prompt delivery of goods
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 Verified review
7 months ago
perfect
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 Verified review
7 months ago
I bought a water heater for 425 euros and it seems the sensor is not working, I’ve sent 2 emails as I have no hit water and no reply, the telephone number on their bills Is no longer functioning so impossible to speak to anyone, please call me asap on 00351918869440
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 Verified review
7 months ago
Delivery was very quick. I ordered 6 plastic storage cases that were not packed with any protection at all. Unfortunately they were all damaged when I received them. There should have been some bubble wrap and airbags in the box as there was so much spare room in the box. I'm still waiting for a reply to my emails after 2 days. Very disappointed as I was really looking forward to my purchase.
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 Verified review
7 months ago
Good products, communication is average !
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 Verified review
7 months ago 
I am satisfied as always. But the package arrived open.
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 Verified review
7 months ago
Conrad is a trusted shop and deserve 5 stars for this but I gave only 4 for the next two reasons: - at my last order my phone number was not on the package and there was some problems with the delivery but I finally received the components - there is no longer a call center available despite the number from the invoice. And at my emails I only received automatic reply. They made the site automated and it’s working well but it is strange to pay and to not receive feedback when you address a question
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 Verified review
7 months ago
The Material received was damaged in transit and not usable by us. The packing was very poor. Replacement to be made
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7 months ago
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7 months ago
The delivery was in schedule but the envelope was completly wet inside. The paper boxes and the delivery note were almost destroyed and the delivery note was hard to read. Since I only ordered pins and housings for plugs, the parts can be used anyway. But for a fee of 20€ I expect a propper delivery!
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Answer by conrad.com
7 months ago
Dear Customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
7 months ago
Hello When we received 1 of our 7 gas irons, one of them had a small part broken. See picture What can we do?
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Answer by conrad.com
7 months ago
Dear Customer, we have forwarded your request to our customer service.
 Verified review
7 months ago
Geen opmerkingen
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 Verified review
7 months ago
Good selection of items, shipping time was a bit slow. Items packed very poor, items were visual dagmaged during shipment. All over, not impressed by this first purchase from Conrad.
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 Verified review
7 months ago
I am very happy with your service. Received the item quickly. I am sorry to inform you that the packing was sub standard. I would love to have good quality packaging for next order.
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 Verified review
7 months ago
Delivery failed over the weekend and the delivery company lied about the reason - nobody home. We were home all day.
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Answer by conrad.com
7 months ago
Dear customer, Thank you for your feedback. Our service team is always motivated to help our customers and we regret that our transport service provider could not satisfy you in this case. We are constantly working to further improve the quality of our services. We are therefore very grateful when our customers take the time to provide constructive feedback.
 Verified review
7 months ago
The filler in the package was missing, the goods shuffled and banged around inside.
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 Verified review
7 months ago
If I receive the material waiting for delivery, I grant you five out of five. Conrad is a reliable supplier.
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