Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
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Nov 2, 2021
Answer by conrad.com
Nov 26, 2021
Thank you for your good rating!
We wish you all the best and stay healthy!
Your Conrad customer service team
WHERE IS THE REST OF MY ORDER ?
item : Wera Zyklop Metal 8003 A 05004003001
Oct 24, 2021
The ever more expensive Hammond extruded boxes used for total RF shielding now comes with badly moulded front and back PLASTIC panels ! How do they think ? That is NOT good engineering,its beancounting.. Also found out that the 10% price reduction no longer worked. Tried hard to enter our SSA-code that have worked thru the years but this time no response. / Carl , SM4HYG.
Oct 24, 2021
The ever more expensive Hammond extruded boxes used for RF-shielding now comes with PLASTIC front and back panels ! How do they think? Also tried endlessly to enter our password for -10% but to no avail. Why is it not working as before? Member of Swedish SSA and last page in our magazine still have Your advertising and password.. Used it during the years but now not working !
slow feedback from Conrad, sometimes delivered items differ from one ordered
Oct 19, 2021
5 Stars for Conrad, excellent product that oozes quality, good price, and fast informative service - despite oovid and Brexit.
2 Stars for UPS who couldn't give a time slot for delivery (even am or pm) unlike every other courier.
Oct 18, 2021
I rated Good for the goods were delivered without the certificate of conformance.
I still need a copy of this document. Can you send it to me by email at email@example.com?
Many thanks for your assistance.
Oct 14, 2021
Sehr schnelle Lieferung nach Luxemburg. Nur schade, dass mal wieder nicht in die Pack-Station geliefert wurde, und mein Paket vor die Tür gestellt wurde, wo jeder es hätte mitnehemen können.
Purchased a Senseo coffee M/C. Ordering fine, detail of the item journey fine, delivery by UPS fine. The item arrive in its primary pcking case which was in a poor very condition. Cellotape had been used to secure the lid and wrapped round the box. UPS driver waited whilst I opened to check the item. Luckily it was OK.. This item should have been double boxed, hence the poor rating given
Oct 8, 2021
the packaging was partly ripped open and wet when it arrived. fortunately the goods inside were ok.