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TrustmarkValid
certified since: Aug 29, 2013
updated on: Mar 22, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com
Verified review
Jan 24, 2023
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Verified review
Jan 20, 2023
The delivery was a day later than estimated, and the UPS site was a little confusing, indicating “address incomplete” or similar.
The website didn’t have an easy means of clarifying the address details, but the package did arrive .
I was a bit concerned that it might be returned to sender!
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
we will be happy to pass on your feedback to the transport service.
Verified review
Jan 20, 2023
Availability and quick response. Required for broken heater during cold snap so appreciate the speed.
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
thank you for your positive feedback. Enjoy your article.
Verified review
Jan 20, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for the very positive review.
Verified review
Jan 19, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for the very positive review.
Verified review
Jan 19, 2023
The only place I could find in the world ( literally) who could supply this part I needed, arrived today, fitted and works brilliantly, will certainly use again.
Thank You.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback and enjoy using your product. We are always striving for a wide range of products.
Verified review
Jan 19, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 19, 2023
Appareil facile à utiliser. Le son est bon mais pourrait être améliorer car il y a peu de différence entre les différents choix de l'équaliseur.
Le format de l'horloge pourrait être proposé en numérique
Des fonds d'écran couleur pourraient être proposés pour l'affichage de l'horloge
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Answer by conrad.com
Jan 22, 2023
Cher client,
Nous vous remercions pour votre commentaire sur votre produit. Nous nous ferons un plaisir de transmettre vos suggestions au fabricant.
Verified review
Jan 19, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for the positive feedback.
Verified review
Jan 18, 2023
The great choice of pioneering innovative products, the speed, the accuracy and the environmentally friendly packing methods and materials.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We are always trying to ensure our article variety and strive for sustainable factors.
Verified review
Jan 18, 2023
fast and efficient delivery
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
Verified review
I'm a regular customer. Excellent service. Ordering was easy. I was kept informed of delivery date. And Conrad informed me that the item had been delivered successfully by UPS. The courier made a mistake by delivering it to a neighbour but because Conrad told me, I was able to track it down. Conrad also included an earthed plug adapter in the box. The kettle is great quality and works well. Excellent service. Dankeschön!
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. We always try to keep our customers informed in the ongoing process and are glad that they enjoy this service.
Verified review
Jan 17, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Excellent business and prompt delivery of goods bought!👌
Bonus coupons for returning customers have lots of room for improvement though!!🙄
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
Verified review
Jan 16, 2023
I think buying was made easy and delivery was good.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 14, 2023
Fast delivery on our order from the UK. Excellent product and service. With reasonable prices.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 12, 2023
conrad was OK, website clear, efficient start and communication
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Answer by conrad.com
Jan 22, 2023
Thank you for your feedback. Please feel free to give us feedback on how you think we can improve.
Verified review
Jan 10, 2023
All very good kept informed all the way but did not realise it would be a European plug
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Answer by conrad.com
Jan 22, 2023
Dear Customer,
our products are all equipped with EU plug. Do you want to return your product?
Verified review
Jan 10, 2023
Excellent service, finding correct product, booking, price and delivery
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Answer by conrad.com
Jan 22, 2023
Thank you for your very good rating.